Making money before quality of service. I wish you had a store front for me to face your upper management. Shit service shit response to issues shit company. Duck you.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Menulog gives me a huge range of food options; something for every occasion. Also, when there is an issue (e.g. restaurant cancels order or delivery goes astray) Menulog responds quickly to resolve th... See more
I used to use menulog regularly as their prices were better than other apps, but after countless instances of food being picked up and having to wait 2 hours for cold food--or it even not showing up a... See more
Unfortunately where we live there’s very few (2) choices and both are pizza so our experience at home isn’t great. If we use it when we’re away, out experience has been better
You should know
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Because all are excellent and awesome, and they communicate well with me. Also, at least they have a job. Well done, guys 👏👏👏
Easy to use
Easy to use. Good range of options. Like knowing who is delivering my food.
Menulog Great discounts and promos
Great discounts and promos.
I rate Menulog above uber eats
The delivery guy was in the wrong…
The delivery guy was in the wrong street. I eventually convinced him of this but it took a good 10 minutes He kept insisting he was at the right address when I was standing on the street in front of my home
Had bad time & food was cold order was…
Had bad time & food was cold order was not right
Menulog is a great tool for home delivery!
Where I am, there are limited choices for home delivery but the list is growing.
Menulog makes it easy to order and acts as the middle man in case of issues. They will check on late orders, arrange refunds etc. More than happy to order via Menulog!!
Food not delivered, refund not given
Food was never delivered, Menulog refused to give refund. They said they could only give credit towards another order, but the credit they offered was less than the cost of the order because they “can only credit food items” and not service fees.
Will never use this service again and will actively campaign to everyone I know to delete the app
where we live there’s few options
Unfortunately where we live there’s very few (2) choices and both are pizza so our experience at home isn’t great. If we use it when we’re away, out experience has been better
I never received my order and no one…
I never received my order and no one wants to help
For not had any issues great deliveries…
For not had any issues great deliveries and fritndkt services by all
MOST TIMES MY ORDER IS MISSING ITEMS…
MOST TIMES MY ORDER IS MISSING ITEMS FROM THE SERVICE STATION BUT I STILL PAY FOR IT RIGHT THEN BUT IT TAKES DAYS AND DAYS TO BE REFUNDED. I'VE EVEN HAD SOMEONE DELIVER ON A CRAPPY BIKE...NEEDLESS TO SAY IT WAS COLD, VERY EXPENSIVE.I DON'T EVEN KNOW IF I WAS REFUNDED BECAUSE 2024 I HAD SPENT A LOT OF MONEY & HALF THE TIME IT WAS $100-$300 AND DIDN'T GET ANYTHING. Don't think I will use again.
SORRY-TIMES ARE TOUGH THESE DAYS
Items not delivered - No refund possible
Items not delivered, you will not get a refund. Use Uber instead.
Took over an hour for some very…
Took over an hour for some very expensive hot chips that are under 1km away
Menulog is simply incompatible with my…
Menulog is simply incompatible with my home address.
My order doesn't get placed straight…
My order doesn't get placed straight away wen i have placed it.my order gets excepted but I wait a really really very very long time for it.and two hours later i get a message saying that my order has been cancelled.and that I will get a refund for it in 24 hours.or it will take 3-5 business days for it to go into my bank account.i keep checking after 5 days for the money for it to go into my bank account.and it doesn't happen,iam still waiting on 3 of my refunds from last month which i still haven't gotten that money.and iam still waiting for it, just like my two refunds from over a week ago that still hasn't been put into my bank account yet.thats alot of money that u guys have all stolen from me.That's $500 that's been stolen from me and I haven't even seen a cent of it at all. You guys shud be giving me lots of menulog account credit for me to use.even if its just $200-$250 for menulog account credit, that's still some money that I can get back and use on something else again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
