Menzies Aviation Reviews 

The vast majority of employees have absolutely no manners or moral compass, continuously swearing using the most obscene language possible and making sexual references, all this while management are in the same room listening and doing nothing about it.

There's no professionalism here, the culture of Menzies Aviation in Perth WA is low and two faced.

Youssef from Menzies Aviation sets the gold standard for customer service. His warm smile and efficient assistance made my check-in experience seamless and stress-free. He went above and beyond to ensure I had all the information I needed for my journey. Youssef's dedication to excellent service truly stood out, and I would gladly choose Menzies Aviation again, knowing I'll be greeted by someone as professional and helpful as Youssef.

I was flying to Frankfurt with my child. I was sent to a desk and here I met Youssef. A wonderful young man who is very helpful and considerate. As he saw I was with my child he gave me a priority take so that my bags would come out faster so me and my child won’t have to wait for our bags for a long time in Germany. I really appreciate this gesture and wish Youssef the best. 10/10 customer experience.

Only giving them one star because I have to. Where do I start! The staff are rude and arrogant in Glasgow airport. They can’t handle pressure and were more interested in finding out the old firm scores from the ongoing captain of a flight than dealing with passenger issues.

The 1335 from GLA to LHR was delayed and is still currently delayed until 2030. I have never dealt with such an inept and incompetent group of individuals in my life. They have zero communication skills whatsoever or even customer service. This resulted in the one female member of staff shouting at everyone “ this isn’t my problem then storming off “. There is no such thing as a bad organisation it boils down to leadership within that organisation!

What an incredibly rude and in knowledgeable staff, denied me boarding even though I had the nesesary documents. I wonder how it can be allowed to run a business so bad.

Edit: Most useless answer in the history of trustpilot.

Amazing! Once again, waiting for a suitcase for more than 45 minutes from arriving at CPH. And sign has been stating “Processing” for the last half hour 🤷🏼‍♀️

Menzies Aviation are Icelandair's 'handlling partner' at Gatwick Airport There is no one else to talk to or get advice form at Gatwick Airport in relation to Icelandair. I wasnt able to fly due to my passport issue date, but i asked the Menzies Aviation man, calleld Manu, at the Icelandair check-in counter (who i had initially assumed was from Icelandair ) if there was any advice or suggestions he can give me in this situation - and he said no adn was really off hand and unfriendly. It then transpired that he should have advised me that he had NOT contacted Icelandair at the time I was at the check in desk 2 hours before the flight, which I had assumed he would have done, as assumed he was Icelandair, to explain the situation - so as a result, I ended up being noted down as a no show on Icelandair's system, so all my 4 flights were automatically cancelled and ive lost the money for them and the chance to change the flights to another date. He provided no advice or information at all until it was too late. After the flight had taken off he said i should call Icelandair to change the flight tickets. It was too late as the flight had taken off. I went back to him and he apologised and said he should have told me at the start and that I should do a complaint. Another Menzies Aviation man was at the gate and was extremely rude and agressive, when I asked if he could send me a text with the information about being denied boarding, that was clearly offered on a sign on his counter at the gate. I asked why he was being like this. I asked for his name but he wouldnt give it to me and I asked to see his badge but he turned it round and sent me back to a 'booth' that turned out to have no one at all there except Easyjet assistants who coulnt help. Icelandair are not responding nor acknowledging the fact that they use Menzies Aviation as their only contact at Gatwick and are maintaining that I was a no show, even though I did show up. AVOID at all costs, if at all possible. They need to have training in customer service, they should tell customers they are not from the airline that they are representing and be aware of the information that they should be providing to customers by the different airlines that they represent.

They try to charge you on everything

I don’t recommend at all

I paid of course otherwise I was blocked and they abuse about it

We went to Heathrow Terminal 2 to see a friend of ours of on her trip. Whilst at the check in counter. My wife left something behind. The person serving us chased after my wife and gave her, her stuff back. We were so grateful and would like to mention her so her bosses could pass on the good job she done. If Menzies Aviation have an email I would happily send her details to the company.

Terrible luggage handling at Amsterdam airport. January 3 experience and February 15th experience. Arrival of luggage at Schiphol took longer than the Flight. More than 1.15 hours waiting. Flights tooks less. Need for improvement

Slow slow slow. Useless.

Absolutely disgraceful company to work for. I was a baggage handler at London Gatwick. The supervisors are bullies and rude! It is not a good environment mentally, I would avoid!

Horrible service. A bag was missing and there was nobody to speak to, only an app I had to download. After filling the form, no acknowledgment of confirmation is sent to phone or email, so you are left wondering if it worked at all. They did not contact me at any point, and took two days from Friday to Sunday to send my bag.

On January 29, we traveled from Stockholm Arlanda airport to abroad and checked in with the staff at Menzies Aviation. We checked our bags and received our boarding pass at the same time. Even though there was a long line of passengers, the check-in went without any stress.
Likewise, the same friendly staff were present at the gate and boarding went smoothly. 10/10.
We believe that Menzies Aviation Stockholm management has trained their staff to be "service-minded"! Thank you for the nice passenger service!

If there was an option for zero stars I would have chosen that.

The worst customer service I’ve ever received from any service I’ve dealt with. Staff were utterly RUDE, unhelpful and unprofessional. Terrible communication from staff  (ie. zero  communication initiated from Menzie personnel) and utter incompetence and disregard when I did manage to speak to Menzie staff.

My luggage was sent to the wrong destination (error by the airline, my bag was sent to Melbourne instead of Sydney). My friend's bag arrived to Sydney & my bag arrived to Melbourne. My friend who was in Melbourne handed my bag in Melbourne airport luggage assistance when reported her issue re luggage. I attended the luggage assistance desk in Sydney airport to report the issue that my luggage had not arrived and instead went to Melbourne. The lady at the desk I dealt with was disinterested and bored, and frankly came across like she couldn't have cared less. She then provided me with a leaflet which was supposed to have a reference number on it (and spelt my name incorrectly despite me providing my passport to her with the correct spelling and had the incorrect luggage description/ wrong colour of my bag despite me providing detailed description of my bag) however she just write the start of the reference letters on it and forgot the rest of the reference, omitting the numbers. I was informed I should expect a phone call the next day/ within 24 hours in relation to my luggage. I did not receive any communication from Menzie. I tried to call on several occasions the number provided and had to ring multiple times until they answered (phone would ring out and it would inform me their mailbox was full). When I eventually got through the lady (same person as before) was unable to provide any update. Daily I had to ring multiple times before anyone would answer and when they did it was always the same employee I spoke to who was incredibly unhelpful and unpleasant, to the point she hung up on me when I asked how this issue could be escalated and if I could speak to her manager (as clearly this employee was not willing to assist me and did not have any update at all despite being told originally Id been told by this said employee it is likely receive my bag in 24 hours and this was well over 72hours). She also advised 'hopefully you can find some money somewhere to buy things' in relation to my concerns in not having any of my items available as they were in my luggage. I found this to be utterly unprofessional and lacking any empathy or understanding which is a necessity when in a customer service role.
I eventually turned upto the airport to speak to an employee of Menzie as it was practically impossible to reach Menzie via phone as they were not answering! I spoke to a lady at the desk (different employee to the lady I had spoken at the desk in luggage hall and on the phone who was utterly incompetent and difficult) and said she could not provide any update, I explained i had been informed that my bag was scanned at Melbourne airport on a 6am flight 3e days prior. Her response was I cannot provide any further update in relation to this matter. A courrier was there to pick up luggage from this area and I asked if I could please check the area to see if my bag was there also, to which she responded no. I then started crying and explained how a lady from Menzie that I had to deal with up until this point had been so extremely rude and unhelpful that this was reducing me to tears. She agreed to let me into the room behind her where the couriers were collecting luggage from and lone and behold my luggage was there!! i then asked this lady for contact information for complaints to be sent and she said this was not available, I then asked for contact details of the manager in relation to luggage and again was told that this was unavailable. The only suggestion she had was to send my complaint to a specified email address, I explained I had emailed this address as instructed for updates on my luggage already and was still awaiting a response (which I still am and this is over 3 weeks ago).

I attended the interview on 18th January 2024 at 11 am at Leonardo Hotel ,Drayton, ENG UB7 0DP for post of Heathrow Airport Ramp Agent / Luggage Handler. I passed the face to face interview. But the hiring manager ( Young white male age 29) told me that according his past experience if I applied the Airside pass I will be definitely rejected by the Heathrow airport screening unite because I was working as self employed for past 10 years. I immediately contacted the Heathrow airport screening unit by email & phone and they told me that his statement is not truth. I showed him my last 5 years HMRC documents , Police DBS certificate and my CV. He did not have basic knowdge about the self employment scheme. I kindly request the Menzies Aviation top officers to investigate this incident. I feel I discrimination by this hiring manager and reported Redbridge JOB Centre Government Officials.

Customer service agent refused to speak to me, threatened to call security. Told me that my absolutely destroyed baggage was wear and tear despite it being two days old and smashed to pieces.
Agent told me that ubless I spoke to him in Italian or Spanish then I could wait until somebody else could deal with me.
This was in Denmark.

The worst customer experience I've had in my decades alive on this earth. I called a total of 60 times. Sometimes someone would pick up and help (rarely), and sometimes someone would pick up and say "we can't help, here's a number" (even though it's the same people that helped before). I would call that given number and it would never ever get answered. Not only that, but I can't leave a message because there was no space left on the answering machine. What is the point of leaving numbers for people to call if no one is gonna be there to pick them up?

I am being dead serious. I will be remembering Menzies Aviation in my prayers because I wish the people in charge nothing but the worst. I hope they all crumble tomorrow and a better organisation takes its place. They deserve the worst that comes to them and more.

Oh, and I forgot to mention, they lied to me. I had 2 bags on the way. I was told both arrived. Then I came to the airport and was told one wasnt in the country yet, and its location was unknown. Why would you lie to me and tell me it ARRIVED then??????? The false hope ruined my day and I am still waiting on the bag as I'm writing this.

Menzies aviation, go to hell.

Absolutely disgraceful !
We had a family holiday with one family luggage booked under my name. I felt unwell just before the flight and decided not to board. Informed Menzies boarding member acting behalf of another airline about the situation . They simply told me to cancel my boarding and leave the airport. I passed the luggage tag receipt to my family in-front them to claim the luggage at destination. I head off to exist where I was told I must to be escorted out by them! Heading back to the desk , I realised they are offloading our luggage and sending my family without anything.
When I confronted them why you didn’t tell us at the first place they start covering up for each other. They ruined our holiday . When I asked for name , reference and staff number to lodge the official complaint they refused to do so ..

I am baffled who let them running business with this kind of behaviour