MeowtelReviews 

664
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their thoughtful and caring approach to pet sitting. Customers consistently highlight the excellent communication skills of the sitters, who often provide pictures and updates, offering peace of mind. The service is described as reliable and professional, with many appreciating the ease of finding and booking sitters, as well as the thorough background checks and insurance provided. The user experience, including the ability to meet sitters beforehand and the platform's functionality for scheduling and communication, is also highly valued. However, some customers mentioned issues with the organization, feeling that they were not treated fairly regarding booking and communication with clients.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their attentiveness, reliability, and... See more

Service

Users describe positive interactions with service, highlighting the careful and responsible care provided for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently finding the platform easy to use for... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it very easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was out of state on vacation when my pet sitter got sick and canceled. I reached out to Meowtel and Amanda stepped up to help. She was extremely thoughtful and helpful plus she took great care of my... See more

Company replied

Rated 5 out of 5 stars

Carol is very careful to take care of all the main needs of my 2 cats while I'm gone, and leaves me pix and any other comments re my cats' behavior while I'm away. She's very responsible and careful a... See more

Company replied

Rated 5 out of 5 stars

Company provides Cat and Dog sitters for people who are planning trips. They do background checks, provide insurance and are very thorough in having documentation signed and ready for emergency trips... See more

Company replied

Rated 5 out of 5 stars

Meowtel paired us with an excellent sitter who is clearly knowledgeable and who loves cats. I appreciated that we could read bios of sitters and meet them in person prior to making a commitment, that... See more

Company replied


Company details

  1. Pet Sitter
  2. Pet Store

Written by the company

We help cat parents book a trusted & insured sitter near them. It's free to search for a loving cat sitter near you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

664 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(664)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this app!

I love this app and the cat sitters through it! Excellent service! Thank you!

June 7, 2022
Unprompted review
Meowtel logo

Reply from Meowtel

Thank mew for this review, Heidi! We are purrleased to be of service. We'll see you on Meowtel soon!

Rated 5 out of 5 stars

We love Meowtel!

We used Meowtel for the first time when we traveled to Europe this past month. We are so happy that we used this service. Our cat sitter, Stephanie, was so incredibly kind and she took great care of our kitties. She sent us videos everyday so that we could see how well our cats were doing. Seeing them interact with her relaxed us and allowed us to enjoy our vacation. We have already booked her for our next trip.

June 5, 2022
Unprompted review
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Reply from Meowtel

Hi there, Katharine! We're puuurrleased to learn that your sitter, Stephanie, was ameowzing! We look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Kym is wonderful (our moody kitty loves her)

Kym is wonderful! Our kitty (who doesn’t really like many people) loves her and Kym even sends us videos of her when visiting!

June 4, 2022
Unprompted review
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Reply from Meowtel

Hi there, Bella! We're puuurrleased to learn that your sitter, Kym, was ameowzing! We look forward to caring for your kitties soon!

Rated 5 out of 5 stars

My kitties made a new friend

My kitties made a new friend! Frit was reliable and had no problems giving one of my cats his medicine which was a huge relief to me. She spent time giving them attention and playing with them. Highly recommend! So do my kitties!

June 3, 2022
Unprompted review
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Reply from Meowtel

Meow there, Laurie! We're so happy to hear that you and your kitties had a great experience with Frit. We'll see you on Meowtel soon!

Rated 4 out of 5 stars

First time Meowtel User

I used Meowtel recently for the first time to find a catsitter. I found the website pretty easy to navigate and there was someone available to answer the question I had. The sitter I chose worked out very well also. I will definitely try to secure her again the next time i have to travel.

June 2, 2022
Unprompted review
Rated 4 out of 5 stars

Emergency Cat sitter needed 2 days prior to international vacation!

I recently turned to Meowtel in an emergency to care for my two cats after our usual sitter became ill two days before our scheduled vacation out of the country. Grace responded to my request very quickly and was willing to take on this job at the last minute. I was grateful she was available. She came to the house to meet us and the cats and to learn their routine. It was scary to leave our cats with someone we didn't know, but Grace had a caring presence which made me feel secure that she would take great care of the cats, and she did. Each day she sent me text updates on how the cats were doing and if she had any concerns. She also sent pics of the cats. Our geriatric cat needed medicine 3x/week. Although Grace was not experienced in giving pills using a pill pocket, she was willing to learn and was successful at giving the medicine. Our second cat is only 2 years old and needed play time, which Grace provided. Grace completed all the usual tasks such as feeding, water, and cleaning the litter box. She also took in the mail and packages. I would recommend Grace to anyone who needs a cat sitter.

June 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience with meowtel

Meowtel was easy to use and my cat sitter was fantastic. She genuinely loves and cares for cats and went above and beyond to make sure my cat was happy and healthy while I was away. I would definitely use them again.

June 2, 2022
Unprompted review
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Reply from Meowtel

Meow there, Clangor! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

My service provider (Jan) was…

My service provider (Jan) was excellent! I had peace of mind because she made sure in advance she had all the information to take care of my cats. The other part that I think is great is that Meowtel vetted the service provider plus have insurance. So from my point of view I feel that my service provider will be the best option.

June 1, 2022
Unprompted review
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Reply from Meowtel

Hi there, Claribel! We're puuurrleased to learn that your sitter, Jan, was ameowzing! We look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Our sitter stayed overnight with our…

Our sitter stayed overnight with our spoiled cat, gave her lots of love and us lots of pictures and updates! While we usually leave her with family, knowing we have a trustworthy option for when that doesn’t work out is a load off my mind. Would definitely book her again.

May 31, 2022
Unprompted review
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Reply from Meowtel

Hi there, Meredith! Thank mew so much for the review! We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Anne--"the crazy cat lady"--is a fantastic cat sitter!

Anne--"the crazy cat lady"--took care of my cat, Lilo, for 2 weeks while I was in Italy. She visited twice a day, fed and played with Lilo, and made him feel safe and calm. Anne sent me pictures and messages daily. I felt so comfortable with Anne's care of Lilo. My cat was happy and calm upon my return. I am so grateful for Anne's excellent care and communication.

May 28, 2022
Unprompted review
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Reply from Meowtel

Meow there, Deborah! We're so happy to hear that you and Lilo had a great experience with Anne. Thank you for the review!

Rated 4 out of 5 stars

CA trip with Adrian taking care of Jax

Adrian was wonderful with our cat Jax. Adrian sent daily updates and pictures of how Jax was doing. He even brought in our mail for the week we were out of town. This was our first experience with Meowtel and it was great.

May 28, 2022
Unprompted review
Meowtel logo

Reply from Meowtel

Hi there, Amy! We're puuurrleased to learn that your sitter, Adrian, was ameowzing! We look forward to caring for Jax soon!

Rated 5 out of 5 stars

I definitely recommend Meowtel!

When planning for a week-long vacation, I knew I needed to find a reliable cat sitter who could care for my cats while I was gone. I found Meowtel online, and it took just a few clicks to find a highly-rated cat sitter candidate near me. Scheduling the days I required a sitter, selecting the sitter, setting up the meet-and-greet, and communicating with my sitter through Meowtel was all very easy to do. Plus, my cat sitter was incredibly kind, reliable, sweet to my cats, and sent me daily updates! It was all a very positive experience. I’ll definitely use Meowtel again.

May 28, 2022
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Brenna! We are purrleased to be of service and look forward to caring for your kitties soon! Thank you for the review!

Rated 5 out of 5 stars

Excellent cat sitter

I trusted the care of my kitties to Kate Mcclain, someone with Meowtel, and she was absolutely amazing. I will definitely hire her again!

May 25, 2022
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Aleli! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Happy with Meowtel

Finding a reliable petsitter to stay overnight with our cats had been a challenge. Other petsitting sites were too dog-centric. I used their app and selected one of their sitters. From the initial set-up, through meet and greet and then through the stay, everything went smoothly. Our sitter kept us informed and was regularly in touch and our cats all seemed to like him. We plan to have him stay again for our next trip. And there are several other sitters we can try if he is already booked. Our first experience with Meowtel went very well and we are happy we found them.

May 24, 2022
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Lyn! We are pleased to be of service and look forward to caring for your kitties soon! Thank you for the review!

Rated 5 out of 5 stars

MEOWTEL is an AMAZING SAFE SERVICE

MEOWTEL is amazing! My first experience was flawless. I completely trust my sitter Jess. I am gone a lot and she makes sure to pick up where I leave off. She changed her ongoing water feeder, which I had not without being asked. She sends me a million photos of her arrival, during the visit and when she leaves. I love that I can have someone I trust 100% with my home and my pet. I also love that I can rely on this service while caring for my parents out of town. I can request service 24/7 and in an emergency I know my pet will be taken care of with her having a key to my house. I don’t always know exactly when an event will come up. I have referred a friend in a different county who has booked with them and got the same positive results. Nice to have family and friends to look after them but sometimes that doesn’t work out. This is a reliable service I can count on.

May 24, 2022
Unprompted review
Meowtel logo

Reply from Meowtel

Hi there, Kim! We're so happy to learn that your sitter, Jess, was ameowzing! We look forward to caring for your kitty again soon!

Rated 1 out of 5 stars

The application process is bogus

The application process is bogus. I have over 10 years of experience AND vet classes. My references checked out and my profile was completed in a timely manner. I did EVERYTHING they asked for, plus more. Then out of no where I got a denied application email. And at the bottom it LITERALLY tells me to NOT reach out to them if I am wondering why I got denied. It’s terrible, because if I did something wrong I would like to know about it. But, I am probably just a number to them so they don’t even have time to communicate with me. As an AVID volunteer at multiple shelters and a cat owner myself, they have lost my business as a client or employee, and I will let everyone know.

RESPONSE TO THEIR MESSAGE BELOW: I don’t understand, Meowtel. My “retaliation” is simply me sharing my experience with you for the public to see. If you consider it retaliation, then I guess it’s wrong for me to write honest reviews. If you actually read my review, you would see that I did look at the reasons you denied the application and none of them pertained to me. If I feel like I have been treated unfairly, I have the right to let platforms know! I don’t want anybody going through this. Good luck!

April 15, 2022
Unprompted review
Meowtel logo

Reply from Meowtel

Dear Lauren,
We’re very sorry that you were not selected to join our sitter community. As we mention on our website, we accept less than 10% of our applicants and we provided several reasons in our last email to you as to why we may not be a purrfect fit for you right now. Retaliating with a 1-star review across multiple review platforms reinforces that we made the right decision if this is how you publicly react when things don’t go your way regarding a professional opportunity. We wish you all the best with your cat endeavors!

Rated 1 out of 5 stars

Unreasonable cancellation policy

Theee says it’s tough to make plans and sometimes things happen and you have to cancel. Recently I had to cancel two days prior and the sitter was ok with it yet the company charged me the full amount over $200 saying it was less than the 48 hours required. I. Hold understand issuing a credit for future services but to abscond with the full amount is unreasonable. I will not use them again.

January 1, 2022
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Robert! Thanks so much for bringing your last-minute cancellation to our attention. We are happy to issue full refunds, even when you cancel within the 48-hour window, as long as your sitter approves the Cancellation Policy override. Your sitter simply needs to get in touch with us approving the change and we can get everything processed. We hope this helps!

Rated 5 out of 5 stars

This is a great service and I’m so glad…

This is a great service and I’m so glad I found it! The app is easy to use and there was even someone available the next day on Christmas! 🙂🐾

December 27, 2021
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Drisana! Thank mew so much for taking the time to share your experience and we'll see you on Meowtel soon!

Rated 1 out of 5 stars

We used a cat sitter from Meowtel

We used a cat sitter from Meowtel. Two weeks later, we were robbed and all of my jewelry was stolen. No one else had access to the house, and the robbery was very targeted (i.e. only the jewelry box which was there at the meet and greet, but not there during the kitty sitting appointment). We have no proof. We have never been robbed before and no one else had access to the house or a key to house. I would not recommend using a Meowtel sitter unless you have done extensive references.

December 19, 2021
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, JM! We're so sorry to hear about your home robbery. After reviewing your reservation, you booked one of our top-rated sitters in the Seattle area who is both a customer and a sitter with us, so they know the value of trusted, in-home cat care. We would be happy to review your police report if you'd like for us to investigate this matter. We were quite surprised that you never contacted our customer support team about this incident and went straight to Trustpilot, but we're always here to help: bellhop@meowtel.com.

Rated 1 out of 5 stars

Requested a cat sitter over the…

Requested a cat sitter over the holidays and paid nearly $300. The cat sitter then canceled on me (several hours later), then Meowtel did not refund my deposit to my visa but rather kept it as a credit to my account. I have no desire to rebook with them and am quite frustrated that I did not automatically receive a refund to my visa to use at a competitor.

November 12, 2021
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, SS! Per our account balance policy (https://meowtel.com/help/for-cat-parents/payments/account-balance) we are always more than happy to refund your credit back to your original payment method. Please feel free to give us a call at 844-636-9835 or email us at bellhop@meowtel.com so we can get this processed for you. We apologize for the frustration but we're always here to assist should you need anything!

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