MER Reviews 38

When the charging station failed, i wasnt able to get a invoice from my charge, when calling costumer service, they told be that financial department will get me my reciept withing af couple of days.

When this has not happened, i contacted MER by mail, had 5 mails back and fourth, after 5 weeks nothing has happened, and they stopped responding. Too bad it was a charge on a company card, i now dont have a receipt for. I will not recommend MER for any other users, based on faulty charging station and very poor costumer service.

The main reason it is 4 stars and not 5 is because there are still some features I would like to see added into the software.

Tried to use A Mer charge point with credit card and tap and pay as detailed on the board above the unit. Transaction was refused. If you use a credit card that wants pin code confirmation of your payment, forget it as there is no PIN pad to use!!
Suggest you turn up with multiple cards in case of this or you may be stranded.

Appalling app, complete lack of instruction at the charger as to how to use or which app to use mew or mer uk.
Took nearly an hour to work out and register.
I was not the only one… everyone that arrived and wanted to charge while i was working this out had the same issue.
Then could not find the charger I was parked at!
Could not be less user friendly!
Truly Awful!

Does not work time after time. Tried to charge my tesla several times in Dalarna, Sweden and it never works. This weekend in Leksand the app could find the charging station in the map but also gave the message "No changing station within 1 km from your place". We tried to manually enter the ID:s of the sockets but they could not be found. This is not the first time I have had to find a different station after trying MER. Stay away because it never works with the app. Maybe it works if you have a tag.

I asked them to provide me with an invoice for my company, and they told me that this was impossible. Terrible customer service where they only tell you how can they NOT help you rather than being the other way.

Blir trekt 450 i depositum når en bruker vipps, og skal få tilbake resterende. Har ladet flere ganger, men aldri fått tilbake det utestående. Styr unna. Prøver å kontakte de uten hell. Elending, alle andre fungerer uten MER!!!

NOK 450 is deducted from the deposit when a user is tipped, and must get the rest back. Have charged several times, but never received back the outstanding amount. Steer away. Trying to contact them without success. Misery, all others work without MORE!!!