Mercantile Trust Limited Reviews 14

TrustScore 4 out of 5

4.2

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Company details

  1. Mortgage Lender

Written by the company

Mercantile Trust are an independently owned finance specialist. We are part of the award winning Norfolk Capital Group which has been providing loans and financial solutions for over 30 years. We provide first charge and second charge Buy to Let Mortgages, Bridging Loans and Commercial Mortgages and Loans.


Contact info

4.2

Great

TrustScore 4 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Mercantile and the team are superb!

Mercantile are an amazingly flexible lender. They can be as quick as any other lender if not quicker. They seem to have a real commonsense based view on lending and the decisions they make. The team are amazing and passionate. I would highly recommend them as a solutions based Lender

June 1, 2026
Unprompted review
Mercantile Trust Limited logo

Reply from Mercantile Trust Limited

Hi Billy,

Thank you for your kind words and recommendation.

Your feedback means a lot to the team, and we look forward to working with you again.

Thanks,
Mercantile Trust

Rated 5 out of 5 stars

The products are a valuable addition to…

The products are a valuable addition to our lender panel as they cover some very niche areas. The service the team provide is also fantastic. I would highly recommend.

May 11, 2026
Unprompted review
Mercantile Trust Limited logo

Reply from Mercantile Trust Limited

Thank you for your kind feedback and recommendation. We’re delighted to hear that our niche products and the service provided by the team have been valuable to you. We look forward to continuing to support you.

Thanks,
Mercantile Trust

Rated 1 out of 5 stars

Made an online enquiry

Made an online enquiry. Someone call Amit called back. Wow, this guy has some attitude. So arrogant. Bad reflection on a potentially good lender?

June 23, 2025
Unprompted review
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Reply from Mercantile Trust Limited

Thank you for your feedback — and we’re really sorry to hear about your experience. That’s definitely not how we want anyone to feel after speaking with us. We’ll be looking into this to make sure it doesn’t happen again.

Rated 5 out of 5 stars

A massive thank you to Julie and Ella…

A massive thank you to Julie and Ella and the rest of the bridging team for being absolutely fantastic at turning our client's loan around. We had a few obstacles to overcome and you helped to find solutions to resolve those issues the whole way through handling the application. You are all a credit to the mortgage industry.
From everyone at Mortgage-Tek Ltd - A massive applause and thanks to you all. x

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Mercantile Trust

I highly recommend Mercantile Trust. Stewart and his colleagues were extremely prompt and professional throughout the process of arranging a mortgage for my investment property. My application was seamless and stress-free.

A well deserved five stars to the Mercantile Team!

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Best Company for your finance need

Best Copany for your finance need. Very happy with the whole process. Start to finish excelent work. I was treated with very respect. Whole process was very easy. I can not thanks enough for Mercantile staff for all your help and support. Stewart is amzing who help me with all the process and completed this case in very fast. I am very thankful. Stewart is very polite, helpful and kind person. Communication was amazing from Stewart. Stewart processed my application on fast track and completed the file in few days. I am speechless and have no words to say thank you. 10 out of 10. Highly reccommended. Best company best services.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

The Mercantile Trust is great to work…

The Mercantile Trust is great to work with, if you have a problem they will work with you to resolve the problem quickly, can't recommend Mercantile Trust enough.

J Burgess

June 15, 2022
Unprompted review
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Reply from Mercantile Trust Limited

Dear J Burgess,

Thank you very much for your feedback, it is greatly appreciated. I am so pleased we could help.

Yours sincerely,

Julie Meehan
Underwriting Manager

Rated 5 out of 5 stars

Highly Professional and speed process

I am happy with their services a swift process from start to finish the loan application. Tara Evans is excellent at dealing with my three loan applications so far, and the loan helps me expand my property investment.

May 29, 2022
Unprompted review
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Reply from Mercantile Trust Limited

Dear Client,

Many thanks for sharing your feedback on Tara's work on your behalf. I am glad to see you have been able to expand your property portfolio with our help and look forward to future work together.

Yours sincerely,

Julie Meehan
Underwriting Manager

Rated 5 out of 5 stars

Staff was very helpful

Staff was very helpful. Thanks so much. Esin efir

May 27, 2022
Unprompted review
Mercantile Trust Limited logo

Reply from Mercantile Trust Limited

Dear Esin,

Thank you for taking the time to give your feedback. I am very pleased we could help.

Yours sincerely,

Julie Meehan
Underwriting Manager

Rated 5 out of 5 stars

A pleasure to do business with...

Always very helpful whenever I have been in touch to ask questions or for information. Very professional and reliable.

May 27, 2022
Unprompted review
Mercantile Trust Limited logo

Reply from Mercantile Trust Limited

Dear Mr Cohen,

I am very pleased you value the service you have received, thank you for your feedback and 5 star review. It means a great deal to know you have been well-served in our work together.

Yours sincerely,

Julie Meehan
Underwriting Manager

Rated 4 out of 5 stars

Jennifer Williams

Jennifer Williams, was great throughout the whole process.
We did have quite a few things to deal with over the process, but she remained professional and very personal.
Thanks for all your help

June 21, 2021
Mercantile Trust Limited logo

Reply from Mercantile Trust Limited

Dear Lise,

I'm very pleased to hear that you valued Jennifer's help with your case. I will ensure she sees your kind words.

Yours sincerely,

Maeve Ward
Director of Commercial Operations

Rated 5 out of 5 stars

Excellent and efficient James…

Excellent and efficient James Alexandra was brilliant

June 14, 2021
Mercantile Trust Limited logo

Reply from Mercantile Trust Limited

Dear Client,

Thank you for your five star review, I will pass your feedback on to James, who I'm sure will be delighted.

Yours sincerely,

Maeve Ward
Director of Commercial Operations

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