Mercari U.S.  Reviews 

I ordered a product, payed through PayPal. Hours later I was given a full refund with no explanation why.
Called customer service. They told me, "the merchant didnt have the product".
This is concerning! Is this some kind of scam? Had I paid direct, would my information been stolen? Would I have been given such a rapid refund or be refunded at all? Somthing dosent sound right!

The worst selling platform EVER.
I am 68 Y/o and not great with computers, but l can still navigate. I had been on eBay for about 18 years and have iver 1250 of 100% feedback. I lately used Flyp to cross-list my item and try to make some extra money to supplement my Social security check. After the 1st day if cross-listing, l get a warning from Mercari about an item which got listed. And the 2nd day a final warning, l had no clue what's prohibited from listing on their website. I mostly sell collectible coins and the majority if it are silver. Apparently, you can not sell precious metals on their website and the word "silver" repeated several times on my listings, triggered their Robotic system and sent me the warnings.
I wrote ti their help support department apologizing and letting them know about the cross-listing and myself not being familiar with their rules. But, l got no answer at all, instead, the cancelled or stopped my account!!!
So, be aware, you're not dealing with human beings here, but rather, robots and computers. Really bad.
Their loss not mine, there are many more platforms anyone can use.
It's ZERO customer service. Stay away.

⭐️ 1 STAR — MERCARI TOOK $579 FROM MY SALE

I have never experienced customer service this unacceptable from a selling platform.

I sold an item through Mercari, selected the appropriate shipping weight, and the BUYER paid for the shipping. I took the package to UPS, where it was weighed at 16.5 lbs, the Mercari shipping label was placed on the package, and UPS accepted and shipped it.

The buyer received the item, inspected it, and LEFT A REVIEW, which should have meant my funds were released to me.

Instead, AFTER the transaction was completed, I received an email from Mercari stating that I would receive $0 from the sale because they were charging me a $579 shipping surcharge, supposedly because the package weighed over 110 lbs.

Let me repeat that: MY PACKAGE WEIGHED 16.5 LBS.

Mercari’s explanation was based on the dimensions of the box and their calculation of “dimensional weight.” However, I was never given any warning that shipping the package would result in a $579 charge, nor was I given an opportunity to correct anything before Mercari essentially took the entire proceeds from my sale.

I contacted UPS directly, and they confirmed that the amount Mercari was charging was unreasonable and did not reflect what they would expect the shipping cost to be based on the actual package.

I then contacted Mercari customer support expecting them to investigate the issue and provide a reasonable resolution. Instead, I was essentially told there was nothing they could do and that the charge could not be reversed or refunded.

If there is a potential dimensional-weight issue that could result in a $579 surcharge, SELLERS SHOULD BE WARNED BEFORE THE PACKAGE IS SHIPPED. Instead, Mercari waited until the transaction was completed and then placed the entire financial burden on me.

I did everything I was supposed to do. I selected the shipping weight, took the package to UPS, had it weighed, used the label provided through Mercari, and shipped the item. The package was 16.5 lbs — not 110+ lbs.

The fact that customer service refused to investigate this or provide any meaningful resolution is what makes this even worse.

I would strongly caution anyone considering selling higher-value or larger items through Mercari. You may think you’re receiving the money from your sale, only to have Mercari come back AFTER the transaction and take hundreds of dollars from you with no reasonable opportunity to dispute it.

Mercari has completely destroyed my trust in their platform. $579 is not a minor adjustment or an inconvenience — that is the entire value of a sale. And according to their customer service, I simply have to accept losing it.

Absolutely unacceptable.

Ultimately Mercari IS THE SCAM!
I was chasing after an obscure CD that was only released by a corporate Training company. My original CD was stolen with a volume of other personal belongings. I ran across a listing on Mercari, was delaying the purchase as I have never used the platform before. When I went back the next day I noticed that the CD I was interested in was originally posted in 2023, three years ago. So I decided to do a little more digging. There were over 8,000 positive reviews of the seller, HOWEVER, when I went to look at the reviews I scrolled through two years worth of "transaction canceled by seller" an automated message. So I dropped my findings into Gemini and asked if there was any further info on the seller. Turns out that Mercari leaves abandoned "stores" up and seemingly fully functioning. So, Mercari leaves "Ghost Stores" active in order to inflate Mercaris numbers. As I stated in the opening sentence, Mercari is the SCAM!

I was searching for a particular style skirt, and one of interest was shown on Mercari. I’ve not bought anything on this sight so was unaware of how it works. I was about to add the skirt to my cart when I noticed the MAKE AN OFFER button. I saw three offers and sent one. Why not, right? According to Mercari policy, the seller has 24 hours to accept, decline, or counteroffer. It’s now 48 hours, and I’ve not heard anything from Mercari or the seller. I searched for the skirt again and found it on the depot site - same skirt same seller showing it sold. I’ve sent the seller (kellyscuterhings) a message to find out when and on what site the skirt was sold because I believe I should receive a response from either the seller or Mercari. Why does a seller show/sell the same item that has been sold? This is very bad business on both parties. Buyers beware on buying from these type of online shopping venues. Poor business practices.

I really liked selling on there but my account got hacked and every time I got paid they stole it out of my account before I could transfer to my bank! Customer service is really horrible! Changed my password over and over did not help. They didn’t even try to help at all!

I am a new seller on Mercari. It's only been 3 weeks since I listed, and I finally made 2 sales last week; I feel there is hope, so I listed more after I shipped my two orders. For Farberware Deep Fryer Item Details
Name: Farberware 201639 4L Stainless Steel Deep Fryer ID m24622930583 Buyer: Steve K
I listed 100% of the description. I shipped the goods as shown in the photos from all angles, making sure the buyer sees everything up close. Once it was delivered, the buyer filed a return for damaged goods.
The photo clearly shows another brand; it is not my brand. Mercari 100% favors the buyer, not allowing me to reply. NAD can not be used with the claim because I listed everything with photos and complete descriptions. I can not communicate with Mercari; they send me an email from Mercari noreplymercari. When I message Mercari from the seller hub only allows 1 paragraph, which is not enough to clear the reasoning. Without investigating the shipment received and the claimed photos. Mercari granted the return. In my experience, Mercari doesn't care about the sellers; they only care about their 10% cut. The Mercari seller platform is worse than Craigslist; with Craigslist, we know what kind of people shop there, but Mercari is dishonest. I don't want to sell my goods with that kind of service; it's a waste of time. For me to get my earning mercari asking me to rate the buyer
and get paid.
Hi SpicyApple,
Your sale is almost complete. All you need to do is rate the buyer, and the funds will be added to your balance.

Mercari is a bad platform for sellers; I will never recommend it to anyone. I deleted all of my 98 items from my listings. I will remain on the eBay platform only.

Worst experience ever with Mercari customer service.

I received an item that had been severely damaged after being soaked with heavy rainwater during shipping. The item I originally received was clearly damaged by the water.

The buyer later mailed the item back, and while I cannot say whether the item was damaged when the buyer returned it, the item I initially received was already damaged from being soaked in transit. Despite this, Mercari customer service would not help me with a refund or properly address the shipping damage.

Instead of handling the situation through shipping protection, they allowed the buyer to return the item to me, leaving me as the seller to deal with the consequences of an item that was damaged during shipping.

Based on my experience, Mercari does not seem to provide adequate support for sellers when items are damaged in transit. Sellers should be aware of this risk and consider other platforms.

I have sold items on Mercari for the last 4 years and have had overall a good experience. Over 900+ transactions later, I know know I have made them a good deal of money. They recently started advertising to sellers that they have a 'shipping protection policy' that essentially protects sellers if the item they ship goes missing. This is great extra insurance but sellers beware - Mercari will absolutely NOT hold up their end of the bargain and will give every last excuse as to why. They even went so far as to make up additional clauses as to what I would have needed to do on my end to qualify for it even though it is not stated anywhere on their website.....as though I could read their mind. I've been a loyal customer and user for many years but trust goes both ways and this garbage experience I had with them has ruined things for me. I would use Poshmark or Vinted over Mercari 10000%

The people that work for Mercari don't care if you get scammed. In fact - they'll help the scammers along!! As long as Mercari gets their cut they don't care who gets screwed over.

This is the worst company ever. I highly recommend nobody buy from this company. I paid for an item and it broke two days later then trying to tell me its used all of a sudden when it never said anything. Wont replace it or give my money back. Now im going to sue for my money, court and attorney fees. This is the biggest scam company ever. Watch your backs if you do. Never again. If i could give them zero stars i would. Very unprofessional as well.. please tell everyone you know. Also im reporting to all social media outlets & the BBB

They are not trustworthy as a buyer or seller. They offer no protection from fraud and threaten financial punishment and deplatforming if you attempt to work with your bank over their fraudulent charges.

Mercari is a seller friendly, buyer hating platform. The site glitched and sent two orders of mine to a old address. This is so crazy to me. I have bought multiple items and had them mailed to my current address. So when I placed these orders I didn't check my address. Just bought. I had removed my former address immediately when I moved. So I brought the glitch up to mercari. Filed a complaint. I was told I selected my old address. I can assure anyone reading this. I did not!! I have been both a customer and seller on my mercari since 2021. I have thousands of sales. My ratings are excellent. Now I'm out over $70 dollars. Very sad. Buyer beware. I will continue buying and selling elsewhere.

THEY ARE NOT HONEST and they will say what ever they need to get your money ! they DO NOT LIKE HEARING the truth when your being honest ! they send me a email saying that was AGAINST their POLICY ! so if they dont like when you think or feel from there product they will slap a big NO NO on you !

They will withhold seller money. They owe me $677.10 from a transaction sale for $788. The money went to a closed account (I didn’t realize you have to put banking info in TWO places - one for buying and one for selling). The money was returned and the next day they tried to make the deposit, which was also returned. After the hassle I’ve gotten from them, I’ve come to believe they are crooks and will withhold your money. For several reasons: first, they rarely address your concerns; and if they do, it’s generic which is not helpful; secondly, you rarely can speak with someone on the phone because after 10 minutes, you’re disconnected; thirdly, if you do speak to someone, they cannot help you because you need another department; fourth, the said department does not handle anything via phone, but through email - was told they would respond whenever they got to it. Lastly, when they email, it’s the same generic “the transaction was successfully processed and completed; and we have no returned or refunded money for this customer.” I call BS on that. If they didn’t have any record, then how did they attempt the deposit TWICE. I filed with BBB and the CFPB. Got the same generic answer through BBB this morning. I called my bank and they will print out the proof where the money was returned, and not deposited (to a closed account at that). It’s easy for them to say they don’t have the funds without showing proof of this. DO NOT USE THIS CROOKED COMPANY!! THEY WILL CHEAT YOU!! BEWARE, BEWARE!!

I cannot express enough how much of a scam this marketplace is. My item arrived broken and after a lengthy returns process, I sent it back. They then denied me. I’m out the money and the lamp. They are thieves, do not trust them.

I received an item that was damaged and the customer service refused a return and accused me of breaking it. The customer service agent’s use of English was poor and difficult to understand. After numerous exchanges of emails, sending pictures, the return was denied. Very frustrating and I was not able to contact the seller after the denial of the return. I’ll not use this site again. Beware.

This site is not made for sellers, it's made for buyers. They do not help their sellers, and when items are damaged in shipping, they allow the buyer to ship it back to you instead of filing under shipping protection. Use other platforms.

The worst site to buy from. Simply won’t help when it’s not my fault in a purchase. I will never buy from the site and will spread the word how horrible their customer service is

Terrible customer service, pretty much foreign or AI answers which are of no help. Sellers constantly get ridiculous reviews from ridiculous buyers who are swindling buyers to try to get something so very cheap. Like you paid nothing for the item. Mercari customer service is totally unhelpful and it should allow sellers to respond to unfair reviews because a person didn’t like the color. It’s ridiculous! Also when you need to file a claim, the constantly deny all claims. Another thing they charge for but don’t honor! They should be investigated for fraud!