Merch Amsterdam Reviews 133

Absolute scam. I ordered a case months ago and haven’t heard anything. I have sent a collective of 18 emails and have heard nothing back. I then asked for a refund and have still yet to hear anything. DO NOT ORDER

My experience with this company has been nothing but positive. The mirrored phone case has been delivered in good condition, fast and its exactly as seen on Instagram. Customer service was not responding by email (something to improve), but were responsive on Instagram. This company is not a scam, at least in my experience.

very thoughtful company. always reminding the client about the whereabouts of the purchase. nothing bad to say about the work itself. the case is exactly how it shows on the website. so pretty and the material is 5 stars. will order again soon, for sure.

The case already had scratches as I got it. I’m disgruntled by my order.

I ordered a new cover in August. The cover got stopped at the post office and when I called them they said Merch paid for the (cheapest) service, which means they have to schedule the delivery for me and they are not able to. I reached them and they did not even try to understand on their side what they need to do and initially offered to send me a new cover. When still nothing happened and I asked for feedback again they did not provide any news and proceeded to ignore my request for a refund. So they stole my money and time.

Cool Case
The quality is very good and I really like the sleek look of this case

I placed an order over a month ago and still haven’t received anything. I have contact customer service and they keep saying it’s shipped and nothing gets updated or delivered. The WORST customer service and store ever. They won’t even refund my money!

Worse shopping experience ever.
The product they sent me was of a very low quality and totally different to the product shown on their website.

Their customer service is absolutely terrible.

I wish I had read the reviews before ordering from this company.

The Merch Amsterdam are liars about their marketing. They are advertising - buy 2 cases, get 3rd for free. I have not receiced my free case yet and they are not answering. They do not anwer in email, instagram, etc.

Received my case after a couple of days. Delivery was good. What I’m not
So happy about, is that after two days of use, the back mirror of the case got scratched so badly. I don’t put my phone next to the keys and I never had this problem. I think the quality is very poor. Now after a few months it looks very scratched. For this price, I definitely don’t recommend this product.

Do not buy from here!! I have ordered my phone case and not received it after weeks of waiting. They have not replied to any of my emails. Terrible company.

I haven’t had my phone case dispotw ordering almost two weeks ago , I have contacted you in regards too where my order is and have had no reply

DO NOT BUY FROM HERE!!! All their good reviews are fake and they will never ship your product. I had to message them for 2 weeks straight after not getting an response from emails and repeatedly they said they were gonna ship my order and never did! It’s all a scam and unless you want to keep some sanity from this absolute crap place, DO NOT BUY FROM HERE.

ps: they sent me a message offering a free case if I took down this review. really shows some colors

Update: Since this company seems so obsessed over me to save their reputation here are a few of the reasons why I made a bad review and some tips from the company itself to learn from:
1. Truly understanding the English language: When I bought their case, it had claimed that there was “limited stock left” which in the dictionary means that there is a low amount of whatever is being discussed. So with that in mind, I went ahead thinking that since there was at least SOME cases left since it actually both said limited stock and a “few left”, then I would soon be shipped a case. However, the company claims that it is a pre-order which after rechecking the case’s page, does say so - but in the description of the case. And so let me go ahead and clear up some things; pre-order does NOT mean limited stock. While one refers that you still have at least some in your possession, the other suggests that you must undergo a process to get more in order to ship out to your customers. For that reason, the claim that it is a pre-order is very misconceiving cause instead of making it clear to your customers like you did when you said it was “low stock left” you decided to put it in the description where you could only know if you actually read it. Now while I do agree that it is partially my fault to have not read the description myself, given that the case was claimed to have a few left, I felt that there was at least some to be shipped. Also, absolutely nowhere besides that description will you know that it is a pre-order. It does not say in the confirmation email nor the front page of the website.
2. Nonexistent customer service: Truthfully, I was able to communicate with them but only by using the little help messenger thing on their website. Otherwise, if you tried DMing or emailing them, I’m sorry to say but you just wasted your time. For some reason, although they say email them for any questions or concerns, they never respond??? Even on their Instagram it’s like they lost the ability to reply. And on the note of customer service they also never update what’s going on with your order. Like going back to the pre-order discussion, they sent no updates on why it’s taking so long or if it was even a pre-order. I waited two weeks thinking it was because of COVID but due to their lack of ability to be transparent with their customers it seems that that was obviously not the case. However, I will agree that when I asked for a refund, they did give it right away so good job on that I guess.
3. Does not do what they say they will do: Here’s the thing about me, I online shop A LOT and I do so for many overseas companies. That’s why when it was taking long for my case to ship, I wasn’t that worried since I understood that it was international and could take longer with everything happening. However, after 2 weeks without updates, that’s when I reached out cause I did not know it was supposedly a pre-order and was thinking I was gonna get it shipped soon since it had said, once again, low stock left. So after 2 emails and one DM unanswered I finally reached them out on the help chat on their website asking when my package was going to be shipped. This happened on Dec. 3 and they replied Dec. 4 saying it was gonna be shipped the day after. I waited the day after until it almost hit midnight and asked once again if my order was shipped. They responded the next day (Dec.6) saying they were going to ask their warehouse to update my shipping info which still does not answer my question if it’s even shipped. I once again waited another day until almost midnight to ask for an update because I was getting concerned. Mind that it has been 3 days after they initially said it was to be shipped out. Then on Dec. 8, they claimed that my order was going to be shipped 100% which got me upset even more since they were still not giving me any type of detail if when it was actually going to be sent. As a result, I sent a very expressive message telling them how I was sick and tired of being told that it was going to be shipped but literally nothing has happened. I sent that on the day they said my order was going to be shipped 100% and then waited the entire day the day after for any response. I got none. So after 5 days of initially being told my order was going be shipped and then repeatedly getting vague answers of my order update I asked for a refund.
Now please leave me alone and learn to accept criticism :)

I don't know about customer service if anything goes wrong, but i do know, that i am very very pleased with how everything went, love the product, love the fast shipping and love their social media

Is gewoon top

Such a good case! I have received many compliments!

SCAM DO NOT BUY WARNING
SCAM! DO NOT BUY PLEASE.
it is ridiculous, they post on instagram but dont have time to reply to their customers. I order back in January and have yet to receive it. 0 response from the company i tried mailing, Dming, facebook page etc.. Sorry for my bad writing im just so frustrated they even charge 10 euros for the shipping but the tracking doesnt even work properly

IMAGINE waiting since January?? They don't reply nothing they even changed their website name to be undercover on Trustpilot check their other Trustpilot with terrible reviews. Do not get fooled people do not buy from MERCH AMSTERDAM

UPDATE: Can you believe it? They SAY MY ORDERS WASn'T FOUND! In my email it clearly says merch-amsterdam.com

Arrived super quickly, great quality, very affordable, I love the design and the phone cases are not just pretty but also very protecting! 10/10 would recommend :)