We've just collected our second bespoke ring from Marchant's and are absolutely delighted - it is truly stunning. Karim was very patient with us when we chose the sapphire and the setting, giving help... See more
Company replied
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Review summary
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Reviews shaping this summary
We use Merchant's for every birthday, Christmas and 'just because' event and jewellery repairs, watch batteries etc that we can, either online or in person. We travel a 30mile round trip just to go... See more
Lovely boutique, owner and staff. Good help in making sure you walking out with what you love. Would recommend to anyone especially if you wish to have something unique and personalised.
Excellent customer service that reached all the way to the U.S. Merchant Jewellers Director Karim Merchant was very courteous and diligent with helping me find just the right pieces of jewelry. He wen... See more
Company replied
Company details
Written by the company
'A wonderful jewellers boasting tasteful jewellery and watches in a relaxed setting, at the beautiful Mercia Marina. Watch and Jewellery repairs undertaken with the added element of Bespoke jewellery design and creation.' Merchant’s Jewellers have more than 23 years of Watch and Jewellery experience behind them, making sure you receive “quality information and service from quality experience”. The success of this company is based on “providing the customer with a service you would be proud to tell your friends and family about”
Contact info
Merchant's Jewellers, Mercia Marina, Derbyshire, DE65 6DW, Willington, United Kingdom
- 01283 707395
- info@merchantsjewellers.com
- merchantsjewellers.com
5.0
Excellent
580 reviews
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Always exceptional service.
Always exceptional service.
Very knowledgeable and offer advice where needed.
Keep up the great work.
April 26, 2026
Extensive range of branded jewellery
Extensive range of branded jewellery. Great location for collection of online order. Excellent service Used Merchant Jewellers previously and will definitely use again
April 20, 2026
Very pleased with items
Quick delivery the product was packaged nice and they came well protected
April 22, 2026
Perfect service and fast response time
Perfect service and fast response time. I've received the confirmation email as soon I've placed my order and it was delivered within the stated delivery time. Very happy with the experience. Thank you!
April 20, 2026
I can't recommend merchants jewellers…
I can't recommend merchants jewellers highly enough. Their jewellery is so unique and the staff are very customer orientated. You get a personal service with lots of advice if needed. I much prefer this kind of store instead of the high street generic shops.
April 10, 2026
Helpful Team
Went in to get my first watch resized. Extremely helpful staff and left with lots of tips and info on watch care. Many thanks.
March 27, 2026
Usual brilliant service
As usual, brilliant personal service from the team at Merchant’s. My go to for any kind of jewellery enquiry including repairs, designs and purchases.
March 31, 2026
Reply from Merchant's Jewellers LTD
Thank you for such a wonderful review—we really appreciate your continued trust in us. It’s always a pleasure to help, and we look forward to welcoming you back again soon.
Excellent service
Excellent, pleasant and knowledgeable staff, very welcoming without pressure. Great products at good prices
March 28, 2026
Reply from Merchant's Jewellers LTD
Thank you for your thoughtful review. Creating a welcoming, relaxed experience is very important to us, so it’s wonderful to hear that reflected in your visit. We’re also pleased you’re happy with our collection and value.
Excellent staff great choice of watches…
Excellent staff great choice of watches gold silver wedding rings everything for that love in your life never disappointed when leaving the shop manager is very helpful definitely will be visiting again 😀
March 23, 2026
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review! We're delighted to hear you enjoyed both our selection and the service from our team. It’s great to know our manager could assist you, and that you consistently leave happy—that means a lot to us. We look forward to welcoming you back again soon.
Service Review
I ordered a Nominations charm on Saturday 28th March received delivery Monday 30th. Excellent service and delighted with purchase
April 1, 2026
Reply from Merchant's Jewellers LTD
Thank you for your kind review! We're really pleased to hear your Nomination charm arrived quickly and that you're delighted with your purchase. We appreciate your support and hope to see you again soon.
Reply from Merchant's Jewellers LTD
Thank you for your lovely feedback! We're so glad you experienced quick service and found our team helpful. We really appreciate your support and hope to welcome you again soon.
Excellent experience and stunning ring
We've just collected our second bespoke ring from Marchant's and are absolutely delighted - it is truly stunning. Karim was very patient with us when we chose the sapphire and the setting, giving helpful advice and no hard sell. Being engaged with the design process makes the end product feel so individual and extra special. The whole team at Marchant's are first class - many thanks to Karim, Tanita and Nadia. Best wishes, Mike and Elaine.
March 24, 2026
Unprompted review
Reply from Merchant's Jewellers LTD
Here’s a polished, professional, and friendly reply you can use:
Thank you so much, Mike and Elaine, for your kind words—it truly means a lot to us. We’re absolutely delighted to hear how happy you are with your bespoke ring; it was a pleasure working with you both throughout the design process.
Choosing the sapphire and finalising the setting together is always such a special journey, and we’re so pleased it resulted in something that feels truly personal and meaningful to you.
I’ll be sure to pass on your lovely comments to Tanita and Nadia as well—they’ll be thrilled.
Wishing you both all the very best, and we hope to welcome you back again in the future.
Good range of products and prices
Good range of products and prices. Polite and efficient service.
March 21, 2026
Reply from Merchant's Jewellers LTD
Thank you for your kind feedback—we really appreciate it. We’re pleased to hear you found a good range of products at suitable prices and that our service met your expectations.
We hope to welcome you back again soon.
Very helpful staff
Very helpful staff , happy to explain all about the different jewellers stocked.
Wrapped my purchase as it was for a gift.
The store smelt amazing, it transpired this was their chosen fragrance...
Friendly not remotely pushy .
March 9, 2026
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review!
We’re really pleased to hear that you had a positive experience in store. Our team always enjoys helping customers explore the different jewellers we stock, so it’s great to know the explanations were helpful. We’re also glad the gift wrapping and the store fragrance added a little something extra to your visit.
It means a lot to us that you found the atmosphere friendly and relaxed—that’s exactly the experience we aim to create.
We hope you (or the lucky recipient!) love the gift, and we look forward to welcoming you back again soon.
Very welcome to help me out whot I…
Very welcome to help me out whot I need thank you nice to meet the wife.
February 27, 2026
Reply from Merchant's Jewellers LTD
Thank you for your kind review! It was a pleasure helping you with what you needed. I'm glad we could assist, and it was lovely meeting you as well. If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again!
Me and my husband always have excellent…
Me and my husband always have excellent service can’t fault any thing
February 24, 2026
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review! We're really pleased to hear that you and your husband always receive excellent service. Your kind words mean a lot to us, and we truly appreciate your continued support. We look forward to seeing you both again soon!
Excellent customer service, highly recommended
Knowledgeable, friendly staff. Excellent service, would highly recommend.
February 17, 2026
Reply from Merchant's Jewellers LTD
Thank you for the wonderful review and recommendation! We're delighted to hear that you had a great experience with our team. Providing knowledgeable, friendly service is something we take great pride in, so your feedback truly means a lot. We look forward to welcoming you back again soon!
Attentive friendly service
Attentive friendly service. I have visited this jewellers several times and the level of service is always excellent. All of your questions will be answered and much more in addition.
I am very happy with all of the purchases I have made.
February 6, 2026
Reply from Merchant's Jewellers LTD
Thank you for your kind words and for being a loyal customer! We're delighted to hear that our attentive and friendly service has consistently exceeded your expectations across multiple visits, and that you're thrilled with your purchases. It's feedback like yours that motivates our team—looking forward to welcoming you back soon!
Very helpful staff
Very helpful staff, offering good advice
On products.
Reasonable prices too
Karim was most helpful with advice on my watch battery.
Always very good service at Merchants
Jewelers
February 7, 2026
Reply from Merchant's Jewellers LTD
Thank you for your glowing review! We're delighted to hear that our Team provided such helpful advice on products and that you found our prices reasonable. A special shoutout to Karim for his excellent assistance with your watch battery—it's wonderful to know he made a difference. We truly appreciate your loyalty and kind words about our consistently great service at Merchants Jewelers. Looking forward to serving you again soon!
Reply from Merchant's Jewellers LTD
Thank you for your positive feedback! We're thrilled to hear you're very pleased with your purchase—it truly makes our day. We look forward to serving you again soon!
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