While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items like shirts are well-made and the print is sharp. Many find the ordering process straightforward and appreciate when merchandise arrives quickly and as described. However, some people were dissatisfied with the product sizing, finding that items did not fit as expected despite ordering their usual size. There are also consistent concerns regarding delivery services, with some customers experiencing significant delays, lost packages, or a lack of reliable tracking information.

What people talk about most

Product

Consumers find product quality and sizing to be ambiguous. Many reviewers praise the excellent quality,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent material, professional... See more

Order

People report ambiguous experiences with order. While some customers found the online ordering process easy... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I loved the shirt but many online companies the sizing varies,ie. large can be medium & x large can be large & vice versa so it can be quite confusing.in this case the x large was xx large it didn't f... See more

Rated 4 out of 5 stars

The Shirt ordered is amazing and great quality- better than expected. Shipping time was slow- ordered beginning of Nov for my husband’s birthday 11/19. Received 11/21. Again product is amazing-... See more

Rated 3 out of 5 stars

Delivery was fast however the medium was very large compared to what a medium should be. We currently have a small in this shirt and was wanting a little extra room. We were disappointed in how much l... See more

Rated 4 out of 5 stars

The print on the shirt was good but the Dri-Fit it's not as comfortable as cotton other than that it was a great shirt


Company details

  1. Beach Clothing Store

Written by the company

MerchGears Store is an online clothing shopping brand. We are located in Room 301, Seabank Building, Lot 7B, Le Hong Phong Street, Ngo Quyen District, Hai Phong City, Viet Nam Our Store At MerchGears Store, you can always find your favorite outfits, whether for women, men, kids, teens, etc. Our products range from Hawaiian Shirts, 3D T-shirt, Sweater, Hoodies,... and many other print-on-demand products. This is not just a place for picking up clothes. MerchGears Store is a great place for everyone who loves unique items which means the customers are free to request for custom shirts. Next time drop by MerchGears Clothing, don’t forget to have a few minutes here to enjoy the fashionable atmosphere. What We Offer We offer great design and high quality control all over printed clothing. We value freedom of expression, whether it’s with your own designs or those made available by our community. Hawaiian Shirts, T-shirts, sweaters, hoodie and a lot more can easily be personalized with images and custom text. Hawaiian Shirts are ideal for any occasion. You can wear them at fancy dress parties or for a vacation. You can also use them as a daily wear fashion and add a refreshing touch to your everyday look. If you want something happening yet inexpensive to upgrade your style, a unique Hawaiian shirt perfectly serves the purpose. From attractive styles of daily look to colorful vacation wear, we have an exciting range of special patterns to help you rejuvenate your appearance. Our Goal We carefully select and sell products that have been highly requested by our customers in order to ensure that we always carry popular items as well as what the customer wants both locally and internationally. About product quality, we always work hard to make sure every customer gets the look that they mostly want with a reasonable price. We understand what MerchGears Store takes to make your shopping experience a joy; that's why we do everything we can to make sure you get not only reasonable prices, but the good service too. Get ready to explore the MerchGears Clothing Store and pick up your most wanted items! We are pleased and looking forward to working with you! MerchGears.com belongs to BCGROUP. Email us: support@merchgears.com Call us: 0084382377473 Room 301, Seabank Building, Lot 7B, Le Hong Phong Street, Ngo Quyen District, Hai Phong City, Viet Nam


Contact info

3.5

Average

TrustScore 3.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered the shirt on 27 May and I…

Ordered the shirt on 27 May and I received it 10 days later and a secure package and damage. What a great looking shirt. I’m sure my son will love it for his birthday and Father’s Day. Thank you so much for the quick delivery.

May 29, 2024
Rated 1 out of 5 stars

Avoid at all cost

If you want low quality and horrible service, this is the shirt for you. Took 3 weeks to get a response about my delivery info. I ordered a XL (6’5”, 235 lbs) and it fits like a garbage bag. Feels like one as well. For an additional $17.95, they’ll print me another. NO RETURN POLICY.

May 25, 2024
Rated 1 out of 5 stars

420980129261290335916802114374

420980129261290335916802114374
Copy Add to Informed Delivery
Latest Update
Your item has been delivered to an agent for final delivery in BOTHELL, WA 98012 on May 8, 2024 at 2:36 pm.

April 24, 2024
MerchGears logo

Reply from MerchGears

I'm sorry for any inconvenience caused by the delivery delay. As a shipping agency, we strive for the smoothest delivery process possible. Your package has reached an agent for final delivery in Bothell, WA on May 8, 2024, at 2:36 pm. We appreciate your understanding and patience, and we'll make every effort to ensure better service in the future. If you have any further questions or concerns, please feel free to reach out to us

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. It’s false advertising. I ordered a triple nickel airborne hat for $34.95.
That hat took over a month to arrive and when it did, the logo was not even the same as the advertised picture on the website. It was some 2nd hand stitched hat done third hand with a total different design and colors which is very disrespectful.
Please don’t make the same mistake that I did.

April 24, 2024
MerchGears logo

Reply from MerchGears


I apologize profusely for the inconvenience and disappointment you've experienced. This discrepancy in your order is unacceptable, and it falls short of the standards we strive to uphold. We'll promptly issue a refund for your purchase. Please know that we take your feedback seriously and will take steps to prevent such errors in the future. If there's anything else we can do to rectify this situation or assist you further, please don't hesitate to reach out.

Rated 1 out of 5 stars

I ordered my product two weeks ago and…

I ordered my product two weeks ago and still have not received it.

May 1, 2024
MerchGears logo

Reply from MerchGears


I understand your concern. Our Print On Demand process typically takes 2-5 business days to process your order, followed by 10-15 business days for shipping. Rest assured, we're working diligently to get your product to you as soon as possible. If you have any further questions or need assistance, feel free to reach out.

Rated 5 out of 5 stars

Outstanding 🇺🇸

I own many military shirts.
This Blue Angels shirt is my new #1. Beautiful art work on front and back!
Custom with my name on the front. This shirt is so perfect I may get a display case for it. I'll only wear it when I go to see the Angels. Not for everyday use. It's a collectable. I did not expect what I received. Highly, highly recommend!!! 🇺🇸🇺🇸🇺🇸

April 25, 2024
Rated 1 out of 5 stars

The package tracking is abysmal

The package tracking is abysmal. There is no one to assist you at all.

April 24, 2024
MerchGears logo

Reply from MerchGears


I'm really sorry to hear about your experience with our package tracking. We understand how frustrating this must be. Please note that our team is on holiday from April 27, 2024, to May 2, 2024, but we have responded to your concern via Gmail. Could you please check your Gmail for further assistance and details on your query? We are committed to resolving this issue for you as soon as possible. Thank you for your understanding.

Rated 1 out of 5 stars

Sent email asking about my order and I…

Sent email asking about my order and I received no response from your company. Poor communication and poor communication on when product will arrive.

April 24, 2024
MerchGears logo

Reply from MerchGears


I'm truly sorry for any inconvenience caused by the delay in communication. We aim to keep our customers informed, and it's clear we've fallen short in this instance. Please be aware that our team is on holiday from April 27, 2024, to May 2, 2024, but we have responded to your email through Gmail. Could you please check your Gmail, including the spam or junk folder, to see if our response is there? We appreciate your patience and are here to ensure your concerns are addressed. Thank you for reaching out.

Rated 1 out of 5 stars

Still haven't received product and yall…

Still haven't received product and yall want my rating of ur company's service and quality

April 6, 2024
MerchGears logo

Reply from MerchGears

Dear Teague Brian,

We are pleased to confirm that your order was successfully delivered on April 15, 2024, at 2:40 PM. It has been placed in/at your mailbox at the address provided in Clay, KY, 42404.

We hope you are delighted with your purchase! If you have any questions or if there is anything further we can assist you with, please don’t hesitate to reach out.

Thank you for choosing us, and we look forward to serving you again.

Best regards,
Linda
Customer Service Team

Rated 5 out of 5 stars

Great product, great quality.

I never got updates on shipping. I got a notice that my order was confirmed, my order was being processed, that my order was in the processed of being shipped and it ended there. It wasn't until they showed up at my door that I knew my order had indeed shipped. However, having said that, I am totally please with the product!

March 30, 2024
Rated 1 out of 5 stars

I'm still waiting for my order to…

I'm still waiting for my order to arrive!

April 6, 2024
MerchGears logo

Reply from MerchGears

Dear James R Doughty,

Great news! Your order was delivered on April 18, 2024, at 11:41 AM and has been placed in/at your mailbox at the provided address in Buhl, ID, 83316.

We hope your order meets your expectations and adds a touch of joy to your day. If you have any questions or need further assistance, please feel free to contact us at any time. We're here to help!

Thank you for shopping with us. We appreciate your business and hope to see you again soon.

Warm regards,
Linda
Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look