Mercia Motors Reviews 

Polite and professional
Sorted my bearing problem and had the car back in a couple of hours

Very trusted and transparent trader.
They have presented the car in a professional manner. The car has been advertised as per reality with no hidden faults. They invest in cars by making sure that they provide you with safety improvements on cars that make them reliable on the road. I am sure that I'll return to this company in the future.
Lidia

It was the first time I had my car serviced at the Meadowhead site since they moved. The customer care and efficient service is still their main objective.I would like to recommend using Mercia to anyone looking for a reputable and friendly team to care for their car.
Ryan was very helpful as usual.👍

Ryan and Dave are very approachable and fitted me in at short notice due to a coolant leak. The Mercia mechanics quickly identified the problem and a worn aux belt which didnt surprise me. Dave advised me of the costs involved. I can confirm that I have
confidence to use them again and fully recommend Mercia for your car repairs.

I’m a repeat customer and I won’t take my car to any other garage . Great service as always .

I called the garage at 8.30am saying I had a slow puncture. I used Mercia as a new customer because it was convenient and close to my home. I dropped the car in at 9am and was informed tyre work was always ‘outsourced’. I mentioned my wheels were 21 inch at drop off. I also mentioned the urgency because of needing the car to travel the day after. I was informed by Ryan that if replacement tyres were needed next day they would have to order promptly so they would get on to it ASAP.

At 3pm I chased an update to be told I was just about to be contacted. It wasn’t good news because the puncture was unrepairable and the ‘outsourced’ tyre company could also not handle 21 inch wheels. If I had been informed this at the start I would have taken the car elsewhere. Instead I was charged £24.76 for the privilege of 15 mins of ‘checking all the tyres’.

Long story short I then urgently needed to find a solution. I went to Dexel tyres off Bramall lane straight away. Dexel checked the tyre, repaired it and charged me £24!

So Mercia, you have just lost another customer for a measly £24.76 when I was intending using you for brake/pad replacement in the next few months. Dexel will now be my garage of choice. I will ensure this story is shared far and wide!

MOT and Air con service completed promptly. Kept advised of when our car would be ready to collect.

I have been using Mercia for quite a number of years now and have always had good service. Today I needed an MOT done yesterday (I forgot) and they squeezed me in. I have never had a problem with them in all this time and have found them super helpful. New guy Ryan in servicing is fab and very friendly. I missed seeing Dave but I wish him good luck at Meadowhead!

Complete incompetence from start to finish. This garage cannot be trusted. If I could have given zero stars, then I would have done so. I hope that their new Meadowhead Garage provides a better customer experience.

I took my car to the Mercia Motors Abbeydale Road garage for them to investigate a coolant leak. After much time and additional ‘’Issues’’ constantly being found, these jobs in total cost me £2,200. I eventually got the car back and after 10 mins driving, the coolant needed topping up. Mercia Motors guarantee their work for one year but I was told today, 3rd May 2024, that I needed to pay £60 for the repair; even though the invoice which I paid earlier had stated, and charged me for, ‘Coolant investigation’’ and ‘’coolant flange’’.

I asked to speak to the Manager and was told that the person I was talking to (Ryan) was the Manager and I was advised by Ryan that he could not reduce the charge as the fault was not the Garage’s responsibility as it had cost the garage £500 for my car to be on the ramp! As a gesture of goodwill, he said he could reduce the charge to £50. I refused to accept that. A customer entered the Garage and the Manager immediately changed his attitude, gave me my keys and said “as I have just told you there will be no charge”. None of their staff appear to know how to speak honestly even when referring to a conversation.

Do not trust their false diagnoses that your car needs further work and that their repairs are guaranteed for 12 months. YOU ARE BEING WARNED. STAY CLEAR.

The whole buying experience was superb. From first meeting Ben, the laid back, no hard sell and friendly approach was appreciated. The car was sorted professionally as requested before collection and I was not disappointed. Nothing was too much trouble and I would certainly recommend this company.

Totally agree with a lot of frustrated customers I bought a bmw x3 just under a year ago had nothing but trouble.
1.took car home which was 60 miles away noticed half way home mirrow was wobbly not ideal on a motorway had a look at it pin was broken and mirrow was held on by some sort of silicon replacement price £15.
2 had a really good look around the car was told the car had been valeted looked under seat found a cig tab end and various crums and finger nails to which mercia sent a valet.
3 ashtray in back passenger would not open when I did get it open realised it had been glued shut.
4 mercia said they could not buffer scratches I've managed to get most of them out myself.
5 gator grip for hand brake was snapped and held by some sort of goo took 3 to 4 weeks for them to send me a replacement.
6 car did rev a bit from time to time when travelling at speed and now my turbo has gone not sure how much that is going to cost.
Car is probably gona cost me more then the car was bought for and defo after reading some of these reviews gona look into what I can do.
AVOID

I recently purchased a Mercedes from Mercia and the whole experience was faultless.
Shaun and the whole staff were friendly and knowledgeable and I felt very valued as a customer.
I wouldn’t hesitate to recommend Mercia Motors.

I have had my car fixed here many times and have recently purchased a vehicle from them. The staff are very friendly and knowledgeable and are always happy to help with any queries that I have. They always take the time to assist with anything they can. The Show Room is very tidy and well kept as well. Overall fantastic experiences, and I will be going back for further assistance with vehicles when I need it.

I recently purchased a 3 year old Ford from Mercia Motors with the salesman Ryan being very informative, approachable, happy to spend the extra time to make sure I was certain about my deal and easy to contact for advice over the phone. Couldn't recommend Ryan more!

Thank you to everyone there. Took my car in for MOT, service and repairs. Everyone there was great. Clear communication and good prices.

Fantastic service from start to finish! I bought my car from mercia motors in February. From helping me find the perfect car (exactly as advertised), to helping me organise my finance and paperwork, the sales team could not have done more. My lovely new car was perfectly valeted, followed by a lovely reveal on pick up, thank you mercia motors!

FAKE REVIEWS.

DO NOT TOUCH MERCIA MOTORS, SHEFFIELD WITH A BARGEPOLE !!! I Won a County Court Judgement against them for selling me an unroadworthy and dangerous BMW 750i. SERIOUSLY CONSIDER BUYING YOUR VEHICLE ELSEWHERE !!!

This is the second time I have used Mercia Motors and on both times the customer service experience has been first class. On this occassion I recently purchased a used Mercedes 300C Convertable from this dealership and I must say that the customer service experience was exceptional. I made an initial enquiry to ask Greg if he could source a used vehicle for me and to be honest I wasnt sure what I was looking for. I was provided with some options. I found the team very knowledgeable and personable and patient whilst I reviewed my options. (I like to think about things before i commit).
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Ryan went above and beyond in ensuring that I was comfortable with my purchase decision
and also, took the time to explain all of the financing options available to me and helping me choose the one that best suited my needs. They were transparent and upfront about all of the costs involved, and made the financing process quick and hassle-free.
Overall, I am extremely satisfied with my purchase and the customer service experience provided by Greg, Ryan and the team. They as usual went above and beyond in ensuring that I was happy with my purchase and I would highly recommend them to anyone in the market for a used car.

When I saw the car and took it for a a test drive, the battery was flat. Myself and the mechanic I took with me highlighted this as an area for concern and was assured it would be sorted. A little over a month after I bought the car, I had to call the RAC out as the battery was flat. I contacted the garage and asked them to contribute to the cost of replacing it but they have declined and advised it has nothing to do with them. I've spoken to several mechanics and they all say that a healthy battery wouldn't have died in 30 days. I'm incredibly disappointed and would be reticent to recommend this dealer to anyone else.

Car went in for service, MOT, door lock repair and wheel bearing repair. Car was handed back with numerous warning lights on the dashboard flashing so returned it straight away. Charged for washer fluid despite having filled it before dropping off. Picked the car up again a few days later only to find the 'repaired' door lock not working correctly. Have decided to take it elsewhere as have no confidence in their capabilities. Use at your own risk!