I’ve had them for years and I’ve been mostly satisfied. Of course I wish I could get faster speeds but I’m out in the boondocks so I’m thankful to be able to get reliable service at all. Let me be c... See more
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The internet service is the best I have had at this address. I haven't had anywhere near the problems I have had with the previous companies. But here is why it wasn't a 5 star, if you need customer s... See more
Company replied
Every time I call they help with the problem.
Change is hard for me and the mercury staff that helped get me hooked up and running were great. It has saved me money over what I was paying for AT&T.
Company details
About Mercury Fiber
Written by the company
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Contact info
4.1
Great
173 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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PERSON ANSWERED IN A FRIENDLY AND EASY TO UNDERSTAND VOICE
WHEN I CALLED TO TALK TO A PERSON THE LADY THAT ANSWERED THE PHONE WAS EASY TO UNDERSTAND WHEN TALKING AND WAS QUITE HELPFUL
February 7, 2025
Mercury broadband reliability, not really.
When I look at a site and it directs me to another link it won’t pull the other link up. Sometimes it just freezes up and won’t do anything. Last night I wanted to see a video on you tube and it said the connection to the internet was lost, then I tried to look at google and it wouldn’t pull up. I’m very aggravated and now my latest bill increased $10. Outrageous!
March 6, 2025
It's great
It's great, I just wish you had tech super 24/7. Everytime our internet goes out it's after hours or weekends then we have to wait.
March 6, 2025
Mercury broadband
The installations was quick and professional and when they brought the router, the installer was very informative. My only complaint is the WiFi distance. I had to move my camera closer.
November 5, 2024
I'm always helped by very polite
I'm always helped by very polite, intelligent individuals. Thank you.
March 3, 2025
Knowledgeable
The guy that can was very nice. He was knowledgeable and friendly.
He explained everything just right.
I would give him 💯
Thanks,
Ray and Vickie
March 3, 2025
Mercury does not keep its word about refunding money for services not rendered
I had a friendly departure from Mercury after several years with the possibility of returning later. I had already paid for extra 15 days that, I was told, would be refunded. When I called them, they said they will not honor the refund. I have written to the head office and billing office with no reply. Very disappointed. I will never go back to Mercury ever again and will not recommend anyone else going there. If they honor what we agreed, even at this late stage, I will change my rating. Otherwise, I am deeply disappointed. If this is how they treat long-time customers, what can I say?
March 5, 2025
The technician was very efficient in…
The technician was very efficient in fixing our modem and was proactive in replacing our radio with an updated version. He was friendly and very fast.
March 4, 2025
Excellent as always
Excellent as always. 5± years and could not be happier with their service.
March 5, 2025
Mercury Broadband is good just need to…
Mercury Broadband is good just need to watch Fox News channel full programs.
March 5, 2025
Nice person I talked with
March 3, 2025
Good customer service
February 19, 2025
I love this internet it almost never…
I love this internet it almost never goes out i have had them for over a year now it has only went out twice for maybe 5 minutes but it always come back on quickly and it is fast and when I have to call someone always answers and they speak english!
February 26, 2025
The young men who installed my equipment were polite and patient. I have hearing problems and has to ask a couple of the times for them to repeat what they said.
The professional men who came to my house.
January 21, 2025
The service did not work
The service did not work. Even the service reps I spoke to regularly admitted that I had no signal.
Then was charged $200 cancel fee.
Wait. Get Fiber or Starlink.
July 1, 2024
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