I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more
Company replied
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See what reviewers are saying
good morning thank you so much my two usdt orders are incomming in my wallet wish a nice day
scam alert scam they dont pay back money what is scammed from my bank account . i dont have any connection with this company but still from my bsnk account yas gone 202 eur there when i wrote them the... See more
Company replied
The transaction still hasn't arrived. The problem was completely resolved after a considerable amount of time, and the previously lost transaction was successfully completed. Even though it took a wh... See more
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mercuryo Wallet
Hi Rene 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I’m attempting to purchase crypto from…
I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction.
I reached out to your support team, absolutely no help.
I was finally able to process a transaction, but it is not showing in on my XRP Ledger in my Tangem Wallet
May 7, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Felicia 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
After successful authorisation my…
After successful authorisation my person and confirmed my payment card (My official salary card), company Mercuryo refuse work with me, without explanation of any reason. I work in EU company, take official salary, give to them all confirmation documets, but received rejection.
May 6, 2026
Reply from Mercuryo Wallet
Hi Oleksii 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
scam alert scam they dont pay back…
scam alert scam they dont pay back money what is scammed from my bank account . i dont have any connection with this company but still from my bsnk account yas gone 202 eur there when i wrote them then they said they dont pay back to my bank account now my koney is gone. I dont have user or any connection with this company like w..f i have e-mail conversation with them
April 16, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jackson 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Reply from Mercuryo Wallet
Hi Robert 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Alec 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
simple to understand through the…
simple to understand through the selection and purchase options
May 3, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Bob 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Engage in ## Crop#mines... # excellent services and they pay on time.
I made a transaction and it was stuck. I never received the money. I contacted their support it was just an AI generated response. It's more than a month and nothing has been done to resolve this issue. AVOID this platform.
May 1, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Edward 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
I pay the fee to have an instant…
I pay the fee to have an instant transfer done, a balance reflected in my wallet instantly as was promised, but it took easily a half an hour or more so what did I pay for?
April 30, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Rob 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Sylvester 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
you have to log in more than once!
April 29, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
I was supposed to receive 16.62usdt…
I was supposed to receive 16.62usdt into my gate wallet but i only received 13.91 usdt i purchased 64.50 aed
April 29, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Fahad 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Sabine 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Sent my crypto to the wrong market even…
Sent my crypto to the wrong market even though I copied the provided link to go to polygon but it sent on ETH
April 26, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Garett 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
They over charge and I hated my…
They over charge and I hated my experience with then
March 18, 2026
Unprompted review
I payed and nothing arrived at my wallet
I payed and nothing arrived at my wallet
April 28, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Tizi 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
I paid for the subscription on…
I paid for the subscription on 25/04/2026 and I am waiting for the codes so I can enjoy your service
April 25, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Sandro 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Money never got added to balance
Money never got added to balance. Lost 45€
April 25, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
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