Meridian Grooming Reviews 643

It was great until it stopped charging less than 3 years after purchase. Contacted customer service for help and they offered nothing. Just a plain “its out of warranty, nothing we can do.” Absolutely ridiculous customer service. Very disappointing.

I purchased a trimmer on Amazon and then the go-to bag from Meridian's website. I wasn't satisfied with the bag and April at Meridian resolved the issue with class and aplomb!🫡

Best customer service experience with Meridian Grooming. We were happy with the product, but when it stopped working, Meridian went above and beyond to resolve the issue as soon as possible. Excellent service.

The Meridian customer service response was excellent. While I love the trimmer, there was another product that was perfectly fine, but not what I was looking for. They swiftly resolved my concerns and issued a full credit for the product.

This purchase was an upgrade from my last rechargeable razor. What I love is that I can use it in the shower or not. It’s quick to grab and tidy up where needed, the blades stay sharp for a long while, plus they are replaceable, and super easy to install. The ceramic guard for the blade gives 100% protection for tender areas when you are going for a close shave, no more nicks and cuts. I also can’t remember the last time I had to recharge it, which makes it the perfect companion for an on the go trim, with no compromise.

Great product, fast shipping

Broke after first time charging. Was told they can’t repair or replace the device, nor give me instructions on how to do this myself. They were cheeky enough to offer me a 20% discount on a new device - when it was their device that was faulty in the first place!

Had initially recommended them to my partner and their device also ended up breaking very early on.

Edited in reply to Meridian: it was unfortunately just outside the year when I contacted you. In Australian consumer law, warranties aren’t time-limited and faulty items should be covered within a period that is reasonable, so your scammy company is breaking consumer law.

I love Meridian and the products. It is the best on the market and I have tried a lot. I order from Norway 🇳🇴 so I have experienced some difficulty with delivery but remember to write country of origin in your address too, not only in country. They are not so smart in France 🇫🇷 clearly.

It's an Amazing, the only problem that they are not delivering to my country

I’ve been using there trimmer for a few years and recently replaced the blades ,it went so well I decided to purchase a second trimmer, a bit smaller for travel sadly it stopped working customer service got back to me with in hours of my email with a response and solution. A replacement trimmer was on its way. Good product great customer support and customer service if and when you need it.

Bought the slimmer trimmer in July 2025 and it stopped working after 8 months. Would not work after charging. Never happen with the original trimmer.

My package was lost and they took care of it and before that’s the package got here a few days after I expected but they kept me up to date! Excellent service!

I was scammed into a 2-monthly subscription. Be careful!

Excellent product, better than expected! It's very practical, and the support team is wonderful—they respond quickly and resolve issues efficiently! I highly recommend it!

The product itself is fine. I ordered the Trimmer Premium for around $100. During checkout, they offered a small add-on package for about $5. It included a few items I didn’t really need, but it seemed like an okay deal and something I might use.

Fast forward one month later, and I suddenly get charged around $75 for those same three items.

Only then do I find out this was apparently a subscription. Yes, I probably “agreed” to it somewhere during checkout, but it was absolutely not clear or obvious. Charging $75 for items originally sold for $5 is borderline deceptive.

I contacted customer service immediately and asked to:

Cancel the subscription

Cancel the order that was just placed

They did cancel the subscription — fine.
But the order? Nope.

Their response was basically:

“Unfortunately, due to the automated process, our warehouse fulfills and hands-off orders to our logistics partners for shipping, we are unable to cancel, edit, or stop the shipment.”

So their system is so “automated” that they can’t cancel an order that literally just started processing? That’s not a customer-first policy — that’s a convenient excuse.

Instead, I’m told I have to receive the package and ship it back myself.
I live in Norway, and returning it to the Netherlands will likely cost $50–$70. So I either:

Lose a large amount of money

Or keep overpriced items I never wanted

Yes, customer service responded. But being tricked into a subscription, combined with a refusal to cancel a fresh order, is completely unacceptable.

This feels intentionally designed to trap customers.
As far as I’m concerned, this is predatory, trash-tier business behavior, and I will never order from Meridian again.

--------------------------
To response:

Your response still fails to address the core consumer-protection issues involved here.

As an EEA consumer (Norway), I am protected by well-established EU/EEA consumer law principles, including clear and transparent consent, fair commercial practices, and the right of withdrawal.

A subscription that results in a $75 charge for items initially marketed as a $5 add-on must be presented in a clear, prominent, and unambiguous manner at checkout. The fact that a large number of customers report the same surprise subscription strongly suggests this standard is not being met in practice.

In hindsight, my mistake was not checking Trustpilot before ordering. Had I done so, I would have seen that this exact issue — accidental subscriptions and unexpected renewal charges — has been reported consistently for at least the past 2.5 years. Despite the volume and duration of these complaints, there is no visible improvement in how subscriptions are presented or handled.

More concerning is your return policy design for non-US customers. Your policy explicitly states that orders which are refused, returned to sender, or not picked up are only eligible for a 50% refund, effectively forcing customers to accept delivery and pay international return shipping in order to receive a full refund.

This creates a financial and logistical barrier to exercising the right of withdrawal, which under EU/EEA consumer-protection norms must be practical and effective, not punitive. Penalizing non-collection or refusal in this way is widely regarded as an unfair commercial practice.

Additionally, refusing to cancel an order that is merely “created in the system,” while shifting all cost and risk to the consumer, further undermines these protections.

Taken together:

A long-standing pattern of “accidental” subscriptions

Inability to cancel newly created orders

Return rules that penalize lawful withdrawal

This points to a structural issue, not customer error or isolated confusion.

A generic, copy-paste response does not address this. Meaningful changes to checkout transparency, cancellation capability, and international return handling would.

Great shaver for a great price
Great haptic
Finally a quiet shaver
I also love that the shaver uses usb c for charging
No Big Shipping costs
Only contra is that the package uses to much plastic
Besides from that was everything great

It is a trimmer, not a great one. It does not shave. I paid for a subscription and was not reminded it was coming up. I don’t use it as I need to shave, not to trim.

Love the product——but the batteries do not last very long anymore. My first one lasted longer than the two I’ve bought since combined. Otherwise I like the colors and it works well.

Everything arrived promptly and when I had a question about the product, I received a fast and personal response and resolution. Always appreciate doing business with real people in customer service!

The product itself is good, but I was subscribed to a recurring order without my consent. I purchased a bundle during a sale and had no idea that two items were tied to a two-monthly subscription. There was no subscription information shown at checkout or on my invoice. The only mention of a subscription came later in a follow-up email after the delivery was complete; an email many people wouldn’t think to check. By that point the renewal had already been charged, leaving no opportunity to cancel. I’m now disputing the charge through the company and PayPal, but wanted to warn others to be careful when purchasing.