What a brilliant company…Our shower problems have been dealt with by Patrick who we would describe as a perfect asset to Merlyn. At every stage we were given prompt, kind and patient service……he resol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I spoke with the technical team to resolve a query. I had an instant response, first by phone and then by email. I spoke with a lovely chap named Patrick who resolved everything straight away and kind... See more
Company replied
Instant response to my email, offered a quick and easy method to choose exactly what I wanted, order placed straight away, and a very kind gesture was much appreciated. This company treats its custome... See more
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Unbelievable fantastic service…..- our MERLYN 8 series shower was installed almost 20 years ago-and only now did I have an issue. I needed a replacement roller unit. Also hard water had made the bot... See more
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Company details
Written by the company
At MERLYN we are passionate about design and craft, constantly innovating our range of premium showering enclosures, each of which has been created with you in mind. Every MERLYN shower comes with our built-to-last promise and a genuine commitment to service.
Contact info
MERLYN, Unit 8 Purcellsinch Industrial Estate, Dublin Road , R95HP71, Kilkenny, Ireland
- +353 (0) 56 779 1555
- marketing@merlyn.ie
- merlynshowering.com
4.9
Excellent
2K reviews
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Merlyn 6 series shower enclosure
we had a Merlyn 6 series shower enclosure fitted in our bungalow which had deterioated and needed replacement.
We telephoned Merlyn and they immediately organised a replacement to be fitted in line with their "Lifetime Guarantee",
March 18, 2026
Unprompted review
Reply from MERLYN
Hi Peter, it’s wonderful to hear such kind feedback. We’re so pleased you had a great experience with MERLYN. Thank you for being part of our journey! Warm wishes – The MERLYN Team
Absolutely superb service with prompt…
Absolutely superb service with prompt delivery can highly Merlyn
March 16, 2026
Reply from MERLYN
Hi Steven, we really appreciate you taking the time to share your thoughts. It’s fantastic to know we met your expectations, and we’re always here if you need anything further. Kind regards – The MERLYN Team
Free replacement
I have a broken coaster on my shower door which is being kindly replaced free of charge
March 17, 2026
Reply from MERLYN
Hi David, thank you for your thoughtful feedback! We’re delighted that you had a great experience with MERLYN. Your support means a lot, and we look forward to serving you again. Warm regards – The MERLYN Team
I contacted Merlyn's Customer Service…
I contacted Merlyn's Customer Service via email. Had a reply within minutes and a couple of emails later the spare parts I needed were on order. I would say the help Patrick gave me was above and beyond any other company i've dealt with, which was a really nice surprise.
March 16, 2026
Unprompted review
Reply from MERLYN
Hi Tim, thank you for your lovely review! We’re so pleased to hear that your experience with MERLYN was a positive one. Your feedback inspires us to keep delivering excellence. All the best – The MERLYN Team
Reply from MERLYN
Hi Ron, it’s wonderful to hear such kind feedback. We’re so pleased you had a great experience with MERLYN. Thank you for being part of our journey! Warm wishes – The MERLYN Team
Spare Parts Order
I was ordering some spare parts, the customer service from Patrick was just fantastic, super-efficient and speedy service couldn’t be bettered.
March 16, 2026
Unprompted review
Reply from MERLYN
Hi Andy, thank you for your review! We’re thrilled that you’re happy with your experience. Your satisfaction is our priority, and we’re grateful for your support. All the best – The MERLYN Team
The best customer services I have ever…
The best customer services I have ever experienced.
Jamie Cashin is a credit to the company.
Well done.
March 10, 2026
Unprompted review
Reply from MERLYN
Hi Gordon, thank you for your thoughtful feedback! We’re delighted that you had a great experience with MERLYN. Your support means a lot, and we look forward to serving you again. Warm regards – The MERLYN Team
I dealt with Patrick
I dealt with Patrick, he was simply superb nothing was to much trouble, his customer service way beyond expectation. Customer service simply fantastic can recommend this company enough.
March 11, 2026
Unprompted review
Reply from MERLYN
Hi Tony, we’re so glad to hear you had a positive experience! Thank you for choosing MERLYN and for sharing your kind words. We’re here whenever you need us. Best wishes – The MERLYN Team
Great shower enclosure
Great shower enclosure. Really well made, looks fantastic, very simple to install and the sliding door is as smooth as silk. My wife if very happy with it.
March 12, 2026
Reply from MERLYN
Hi Nigel, thank you for your review! We’re thrilled that you’re happy with your experience. Your satisfaction is our priority, and we’re grateful for your support. All the best – The MERLYN Team
Lovely shower door
Lovely shower door, good quality. A couple of finishing trims were missing from the handle but they were sent out to us immediately. I'm not sure what the 'lifetime' guarantee means but sounds impressive.
March 12, 2026
Reply from MERLYN
Hi Liz, it’s wonderful to hear such kind feedback. We’re so pleased you had a great experience with MERLYN. Thank you for being part of our journey! Warm wishes – The MERLYN Team
What excellent service from Patrick…
What excellent service from Patrick Brennan in Ireland, came back so quickly with all information, knew his stuff and gave good honest advice, there are so few like Patrick, other companies should take a lead from Patrick as he is the king of customer service !!
Niall - Guernsey
March 11, 2026
Unprompted review
Reply from MERLYN
Hi Niall, we’re so glad to hear you had a positive experience! Thank you for choosing MERLYN and for sharing your kind words. We’re here whenever you need us. Best wishes – The MERLYN Team
First class service!
I emailed customer service and a replacement shower seal was identified and a replacement part despatched the same day.
March 5, 2026
Unprompted review
Reply from MERLYN
Hi Michael, thank you for your thoughtful feedback! We’re delighted that you had a great experience with MERLYN. Your support means a lot, and we look forward to serving you again. Warm regards – The MERLYN Team
Great customer service and support
Great customer service and support. Quality shower screen product
Very pleased with my communication with tec support
March 3, 2026
Reply from MERLYN
Hi Mark, we really appreciate you taking the time to share your thoughts. It’s fantastic to know we met your expectations, and we’re always here if you need anything further. Kind regards – The MERLYN Team
Great experience
The whole process from ordering through delivery and finally installation.. floor less
Thanks
March 3, 2026
Reply from MERLYN
Hi, thank you for your lovely review! We’re so pleased to hear that your experience with MERLYN was a positive one. Your feedback inspires us to keep delivering excellence. All the best – The MERLYN Team
Great customer service.
I needed new shower door seals for a shower that was a few years old but had discoloured. They were dispatched without question and arrived quickly. Absolutely brilliant customer service that is quite rare nowadays ! Many thanks
March 2, 2026
Unprompted review
Reply from MERLYN
Hi Sue, it’s wonderful to hear such kind feedback. We’re so pleased you had a great experience with MERLYN. Thank you for being part of our journey! Warm wishes – The MERLYN Team
Very Efficient Service
I contacted Merlin regarding a request to supply seals for my shower .
They were very efficient and confirmed that they would send the 3 replacement seals free of charge as my shower was an old model.
I received the seals promptly and successfully fixed them to the shower.
I was very impressed by their customer service and would highly recommended them.
Nuala McGlade
March 6, 2026
Unprompted review
Reply from MERLYN
Hi John, we’re so glad to hear you had a positive experience! Thank you for choosing MERLYN and for sharing your kind words. We’re here whenever you need us. Best wishes – The MERLYN Team
I have had to contact Merlyn on several…
I have had to contact Merlyn on several occasions with regard to advice on one of their excellent showers & tray we have had fitted. I cannot praise Paul O’Carroll, Technical Customer Service, too highly for his helpful suggestions & support in dealing with my queries. 10/10
February 26, 2026
Unprompted review
Reply from MERLYN
Hi Steve, thank you for your review! We’re thrilled that you’re happy with your experience. Your satisfaction is our priority, and we’re grateful for your support. All the best – The MERLYN Team
Excellent Product
Excellent Product: Merlyn 6 Series 1400mm Sliding Shower Door - Product Code: Code: M68291. So pleased that the size is adjustable at both ends! Quality product for £600 and can't wait to use the showerscreen and hope no water leaks out.
March 5, 2026
Reply from MERLYN
Hi Sunita, we really appreciate you taking the time to share your thoughts. It’s fantastic to know we met your expectations, and we’re always here if you need anything further. Kind regards – The MERLYN Team
Reply from MERLYN
Hi Des, thank you for your thoughtful feedback! We’re delighted that you had a great experience with MERLYN. Your support means a lot, and we look forward to serving you again. Warm regards – The MERLYN Team
Reply from MERLYN
Hi Liz, thank you for your lovely review! We’re so pleased to hear that your experience with MERLYN was a positive one. Your feedback inspires us to keep delivering excellence. All the best – The MERLYN Team
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