Ordered framed poster for son's Xmas present on 17th Dec 2025. Received a really nice email from Alex in MES saying unable to meet delivery and offer to refund or free poster if ok to wait till mid Ja... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a poster from MES to arrive for Christmas. Received a lovely email from Alex at MES mid December, being very honest and transparent, claiming that due to a supplier issue, they were un... See more
Poster arrived this afternoon and it is top! There was an issue with my first delivery (no fault of MES just an angry delivery driver having a bad day) when reported they replied to my email within 24... See more
Company replied
Ordered and paid on Feb 24, still haven’t received anything, looks like a scam to me One star only because I can’t leave zero stars.
Company details
Written by the company
MES - Mise en Scène - Premium illustrations crafted in the UK with a mindful and sustainable approach. FSC approved high quality prints providing inspiration and excitement to your wall. International shipping available with secure payment and friendly support.
Contact info
Dryden Enterprise Centre, Dryden Street, NG1 4FQ, Nottingham, United Kingdom
- hello.miseenscene@gmail.com
- mesposters.com
2.2
Poor
44 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Ordered and paid on Feb 24
Ordered and paid on Feb 24, still haven’t received anything, looks like a scam to me
One star only because I can’t leave zero stars.
April 19, 2026
Unprompted review
Order has not arrived
Ordered framed poster for son's Xmas present on 17th Dec 2025. Received a really nice email from Alex in MES saying unable to meet delivery and offer to refund or free poster if ok to wait till mid Jan 2026. Replied saying yes this is fine and happy to wait. It is now 14th Feb and have emailed 3 times but no reply, tried ringing but no answer and online chat confirms order waiting.
February 14, 2026
Unprompted review
Disappointment
I ordered a poster from MES to arrive for Christmas. Received a lovely email from Alex at MES mid December, being very honest and transparent, claiming that due to a supplier issue, they were unable to deliver the poster by Christmas. They asked that, if I were ok to wait until January, would I like to receive an additional free poster along side the one I had already ordered.
I thought that was a great way of handling it. I’m happy, they’re happy etc.
However, it’s end of January now. I’ve received no posters, no refund and MES Posters aren’t replying to any of my emails.
Take companies that advertise on Instagram and list supposed products on Shopify, with a pinch of salt. Literally anyone can do it.
January 29, 2026
Unprompted review
Swift
Swift, prompt delivery, great product, and communication.
Love the designs so will be shopping here again
September 17, 2025
Unprompted review
Reply from MES Posters
Thank you so much for sharing the feedback Sarah, so pleased you had a good experience, we have been working hard with the new team continuing to make improvements here.
Hope your posters look great on the wall. We would love to see how they look on the wall, if you would like to share send us a message and we might have a surprise for you in return.
Many thanks, Team MES
Amazing service from this company
Amazing service from this company, I believe they are under new management and have rectified a mistake made with my order from a couple of years ago.
Mistakes happen but I am very pleased with their efforts to make things right :)
April 8, 2025
Unprompted review
The poster came completely rinkled up…
The poster came completely rinkled up and has creases all over it. Was much smaller than originally thought. Would not buy anything from this site again.
January 8, 2024
Reply from MES Posters
Dear Ryan,
We’re truly sorry to hear that your poster arrived wrinkled and didn’t meet your expectations. That’s certainly not the experience we want for our customers.
Since January 2025, we have recently come under new management and we’d love the opportunity to make this right, whether that’s by sending you a replacement or offering a solution that works best for you. Please reach out to our customer support team and we’ll be happy to assist you.
Your satisfaction is important to us, and we appreciate your feedback as it helps us improve.
Best regards,
MES Team
I ordered my poster in december and did…
I ordered my poster in december and did not receive it untill now... money gone? is this a fraudulous website?
January 22, 2023
Reply from MES Posters
Dear Karen,
We’re very sorry to hear that your order did not arrive. We completely understand your frustration, and we want to assure you that this is absolutely not a fraudulent website—we take every order seriously and strive to fulfill them as efficiently as possible. We are a business registered in the United Kingdom. We have come under new management since January 2025 and strive to improve every aspect of the business.
We can confirm that your order was received and fulfilled on our end. However, as you are located in Belgium, Brexit has unfortunately impacted shipping times for EU customers due to increased customs processing and border delays. Additionally, since your order was placed over the busy Christmas period and during our January sales, postal services were experiencing exceptionally high volumes.
We strongly recommend checking with your local postal authority, as your parcel may be subject to import fees or customs clearance delays, which are at the customer’s discretion as outlined in our Terms & Conditions.
Please reach out to our team so we can assist you further and help track your order. We truly appreciate your patience and understanding.
Best regards,
MES Team
Amazing quality A+
Amazing quality - very quick postage to a high standard! Sustainability is a massive plus
November 23, 2022
Reply from MES Posters
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of your order and that our sustainability efforts have made a positive impression.
We’re committed to delivering high standards and fast service, so it’s fantastic to know we’ve met your expectations. We look forward to serving you again soon!
Best regards,
MES Team
I didn’t receive my order and even when…
I didn’t receive my order and even when I send email, I got no answer.
Terrible client service
November 8, 2022
Reply from MES Posters
Dear Rayane, we are very sorry to see this review and to read of your disappointment.
We have tried to contact you previously but we haven't heard back.
We can also see from the Royal Mail tracking confirmation that your order has arrived.
Please can you contact us ASAP so we can get this resolved.
Thank you!
Reply from MES Posters
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of your order and that our sustainability efforts have made a positive impression.
We’re committed to delivering high standards and fast service, so it’s fantastic to know we’ve met your expectations. We look forward to serving you again soon!
Best regards,
MES Team
Reply from MES Posters
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of your order and that our sustainability efforts have made a positive impression.
We’re committed to delivering high standards and fast service, so it’s fantastic to know we’ve met your expectations. We look forward to serving you again soon!
Best regards,
MES Team
Very good service and the best quality…
Very good service and the best quality posters
April 10, 2022
Unprompted review
Reply from MES Posters
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of your order and that our sustainability efforts have made a positive impression.
We’re committed to delivering high standards and fast service, so it’s fantastic to know we’ve met your expectations. We look forward to serving you again soon!
Best regards,
MES Team
Very good quality poster with great…
Very good quality poster with great packaging and speedy delivery service! Would highly recommend.
April 8, 2022
Unprompted review
Reply from MES Posters
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of your order and that our sustainability efforts have made a positive impression.
We’re committed to delivering high standards and fast service, so it’s fantastic to know we’ve met your expectations. We look forward to serving you again soon!
Best regards,
MES Team
Great quality
April 5, 2022
Unprompted review
Reply from MES Posters
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of your order and that our sustainability efforts have made a positive impression.
We’re committed to delivering high standards and fast service, so it’s fantastic to know we’ve met your expectations. We look forward to serving you again soon!
Best regards,
MES Team
Reply from MES Posters
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of your order and that our sustainability efforts have made a positive impression.
We’re committed to delivering high standards and fast service, so it’s fantastic to know we’ve met your expectations. We look forward to serving you again soon!
Best regards,
MES Team
10/10 quality and service
March 17, 2022
Reply from MES Posters
Thank you for the review Girish! We really appreciate the feedback!
Great products And service
I was very pleased with my recent purchase with MES. The service and delivery was very efficient and the products are great fun!
February 3, 2022
Reply from MES Posters
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of your order and that our sustainability efforts have made a positive impression.
We’re committed to delivering high standards and fast service, so it’s fantastic to know we’ve met your expectations. We look forward to serving you again soon!
Best regards,
MES Team
Be warned
We had to wait for three weeks before getting the message we have to pay 50% of the cost extra for customs costs. No warning although well know before for items sending to Belgium. Items were delivered for expedition weeks after actual purchase. Not recommended …
January 30, 2022
Reply from MES Posters
Dear Customer,
We’re truly sorry to hear about the issues you encountered with your order, and we deeply regret the frustration this has caused. We completely understand your concern about the unexpected customs fees, and we apologise for not providing clearer information upfront. We do have this information written in our shipping policies: https://www.mesposters.com/policies/shipping-policy
As a result of Brexit, customs fees for shipments to Belgium can be subject to changes and delays. While these fees are ultimately determined by local authorities and are the responsibility of the customer, we recognise that better communication could have helped manage expectations more effectively.
We also understand that the delayed delivery has added to your disappointment. Since January 2025, our new management team has been working hard to improve our processes and customer communication, and your feedback is invaluable in helping us improve.
If you have any further questions or need assistance with any future orders, please feel free to reach out to us, and we’ll do everything we can to assist you. We will be happy to provide you with a discount code for your troubles.
Best regards,
MES Team
Damaged
The poster had slight damage luckily once framed this was not too visible. Perhaps another method of packaging is required as this isn't a cheap run of the mill product.
January 27, 2022
Reply from MES Posters
Dear Customer,
Thank you for your feedback, and we’re truly sorry to hear about the slight damage to your poster. We understand that when purchasing a premium product, the condition of the item upon arrival is crucial.
As part of our commitment to sustainability, we use eco-friendly packaging, which is free of plastics and aligns with our brand’s values. However, we understand that improvements can always be made, and we have since upgraded our packaging to ensure better protection during transit.
We would love to offer you a discount code as a gesture of goodwill. Please reach out to us, and we’ll send it your way!
Thank you again for your understanding and support. We hope to serve you again soon with an even better experience.
Best regards,
MES Team
Reply from MES Posters
Thank you for your feedback Can!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.