MessyWeekend Reviews 3,005

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and appealing design of the products, particularly the sunglasses and glasses. Many appreciate the stylish appearance and comfortable fit, often highlighting the durability and overall excellent craftsmanship. The purchasing process is frequently described as simple and straightforward, with many consumers returning for multiple items. However, some people were dissatisfied with the delivery service and order fulfillment. Several customers reported significant delays in receiving their orders, even when paying for express shipping. Issues included packages being stuck in transit, incorrect items being sent, or orders not arriving at all. Some reviewers also noted slow or unhelpful responses from customer service regarding these delivery problems, leading to frustration and difficulties with refunds or exchanges.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and design. Many reviewers praise the... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise quick delivery, with orders... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the sunglasses and... See more

Order

Customers consistently note ambiguous experiences with order. While some consumers report easy ordering and... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the support as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very quick delivery, the glasses are really good quality! Love the cool design & how sturdy they feel!

Rated 5 out of 5 stars

I had an issue with my sunglasses being stuck in U.S. customs for quite a while, but the team at MessyWeekend was incredibly helpful and kind throughout the entire process. They kept me updated and ma... See more

Rated 5 out of 5 stars

Our favourite sunglasses! Good quality and good design. Ordered already second time because sadly I lost my best sunglasses this summer - luckily you still had the ones I bought 2 year ago :) and also... See more

Rated 5 out of 5 stars

Amazing customer service; very helpful and polite when I was looking for a sunglass model that was out of stock; they could help me to locate a pair. Yey! And brilliant products. Shipping was very fa... See more


Company details

  1. Sunglasses Store

Written by the company

MESSYWEEKEND is a Copenhagen-based brand, offering stylish sunglasses inspired by the latest fashion trends and aimed to suit a young, active lifestyle – all at a fair price point.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

My new fave piece of kit!

Amazing goggles and really quick service considering it was around Xmas. Recently used on my latest ski trip, the visibility was awesome! Definitely my new fave piece of kit!

December 20, 2024
Unprompted review
Rated 4 out of 5 stars

Love the sunglasses they make

Love the sunglasses they make. Just don’t like the lack of info on the shipment of them. Still waiting on a notification or update. Last update was December 27th.

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

No reply after asking to return glasses within the given time

Ordered some glasses zu Germany, but they didn‘t fit me, so I asked to return them within given time. After weeks of no reply I emailed them a second time, but still nothing. The glasses itself are nice, but as said, don‘t suit me and I can‘t make use of my right to return them, as displayed on their website.

January 8, 2025
Unprompted review
MessyWeekend logo

Reply from MessyWeekend

Hi Tizian,

Thank you for your feedback, and we’re sorry to hear about your experience. We’ve already responded to both of your emails with a link to our return portal and detailed instructions on the process. It seems there might have been an issue with communication, and we apologise for any inconvenience this has caused.

To ensure you get the help you need, we’ve just sent you another email. Please check your inbox (and spam/junk folder, just in case) and get back to us, if you still need our assistance.

Best regards,
MESSYWEEKEND

Rated 5 out of 5 stars

AMAZING Customer Service and Product Quality

Katrine has been helpful to me (1) when I originally purchased three pairs of ski goggles and (2) months later, when I discovered an issue with one of the pairs.

She was knowledgeable, pleasant, proactive, and very responsive.

The goggles themselves are SUPERB. They adjust instantly to different kinds of light - I replaced a pair of Oakley Prizm goggles (which were not up to the task), and I will never go back.

January 6, 2025
Unprompted review
Rated 4 out of 5 stars

Great sunglasses. Website had some issues, but resolved now.

The sunglasses are fantastic! Initially, I had some trouble reaching customer service regarding a return, as I had purchased multiple pairs of the same glasses. Their website had some issues. However, they have now resolved the issue. Overall, I’m very happy with our purchase. I got my wife the NEW DEPP sunglasses, and they both look and feel amazing.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - Ordering was so easy, quick delivery, bought for a Christmas present, my son loves them, he's off to Australia mid Jan, so will be in full use for 3 weeks.

January 3, 2025
Unprompted review
Rated 3 out of 5 stars

Ordering issue

The sunglasses are more than fine.
However, ordering is difficult and customer support seems to be non-existent.
It clearly states on the site that shipping is free in the EU for orders above 45€.
Still calculated 10€ shipping fee to deliver to Germany on order of 50€+.
Two emails to the customer service with no reply

January 1, 2025
Unprompted review
MessyWeekend logo

Reply from MessyWeekend

Hi Yevgeniy!

Thank you for your feedback. I can confirm that our team responded to your emails and has already refunded the shipping fee. We apologize for any misunderstanding regarding our updated shipping policy.

We’re pleased to hear you’re happy with the sunglasses! If you have any further questions or concerns, please reach out again!

Best regards,
MESSYWEEKEND

Rated 5 out of 5 stars

XEP Goggles

Just returned from Austria and the MW XEP goggles were excellent in all conditions. Fast delivery from order. Would recommend

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Lots of issues with the return

The goggles were fine, except the seal for the inside of the goggles had obviously been ripped off before.
Since they were also too narrow for my face/eyes, i wanted to issue a return. I tried for two days in a row and only got errors and was therefore unable to get a return shipping label. I then tried to issue a claim (because of the ripped seal). I still havent gotten a reply.

This is very unfortunate because the goggles themselves looked fine, only too small for my face.

Order-Number: MWDE21953

November 29, 2024
Unprompted review
MessyWeekend logo

Reply from MessyWeekend

Hi Moritz,

We’re sorry to hear about the issues you’ve experienced with your goggles and the return process. Receiving a faulty product is understandably frustrating, and we sincerely apologise for the inconvenience this has caused.

The technical issues with our return portal have now been resolved, and I can assure you that our team is actively reviewing your order and claim. We’ll reach out to you later today with a solution to make this right.

Thank you for your patience, and we’ll do our best to ensure a smooth resolution for you!

Best regards,
MESSYWEEKEND

Rated 5 out of 5 stars

Superb quality

The quality of both frames and lenses far exceeds that of the “high street” retailers.
The frames are built to last whilst the lenses are more relaxing on the eyes.

December 16, 2024
Unprompted review

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