metal-plex.com Reviews 473

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting they are well-made, lightweight, and easy to install, often exceeding expectations. The ordering process is frequently described as easy and flawless, with many appreciating the prompt delivery and excellent packaging that ensures items arrive safely. Reviewers also highlight the exceptional customer service, citing responsiveness, helpfulness, and integrity, especially when addressing issues like damaged shipments. However, some customers were dissatisfied with the product's durability, reporting that adhesive strips failed, causing items to break, and felt the material was not solid aluminum as expected. Others expressed disappointment with the actual size of the product compared to website images, and a few experienced delays in shipping despite being told their order had shipped.

What people talk about most

Product

Customers are generally thrilled with the product, praising its excellent quality, beautiful design, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-made, and... See more

Order

People report positive experiences with the ordering process, with many expressing satisfaction and a desire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast shipping and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting responsive, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just moved into a 70's Florida home with a huge stack wall. These palm trees are perfect! The wall had some imperfections, but now your eyes are drawn to the metal art, and it complements the wall... See more

Rated 5 out of 5 stars

I was late into the holiday season with an idea of a gift for my father in law, and metalplex was so quick and efficient! Excellent customer service. Almost instant response. The product shipped and a... See more

Rated 5 out of 5 stars

So impressed by the professional, timely responses to inquiries. Metal Plex staff ( especially Sam) worked to modify our design to meet our vision. Shipping was fast and product was packaged beautiful... See more

Rated 5 out of 5 stars

The first order of metal trout hung so well I did another order for a wedding gift immediately after the first order. It to was a huge success! Very pleased with the whole process of ordering, shipp... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t waiste your Time with them

Don't waste your time with them, they're unreliable! They promise fast delivery and 17 months later, after several attempts to get my money back, they want to give me a 40% discount so I can buy another product from them, even though I never received my first order! What a shitty company!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

First rate products and Customer Service

I placed an order around Thanksgiving, Two items that were to be gifts. When they arrived, the box looked like it was jumped on by an elephant. Both pieces were broke. I immediately contacted Metal-Plex and after sending a photo of the items, and explaining I need a replacement by Christmas, I was promised I would get them. On December 22nd they arrived in perfect condition. This was the second time I ordered from them and the quality of the art is fantastic. This incident proves that they stand by their work and their customers. I will absolutely order from them again.

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great website and ordering process

Great website and ordering process. Well packaged and arrived safely. Frequent email updates of shipping status. Bounce back promo code got me to purchase a second item. Great follow up to ensure my satisfaction. I wish all online retailers where this easy to work with.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fills a space nicely

I was surprised that something this size could be shipped - and, it arrived safely. The internal packing protected the metal art despite the outside box looking like it had some rough handling. I mounted the mountain range on a blank wall. I'd been shopping for ideas how to fill that space and the metal art mountain range fits perfectly and looks beautiful. It reminds me of my trips through the mountains.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome product!

Awesome product!! Looks so good on my wall. Very pleased it is just as advertised. Super fast delivery and great communication with the company.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Love this sign

Love this sign. It’s lightweight, easy to stick on and looks super cute in my bathroom!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Beautify my house with Metal-plex art.

I was looking for a lightweight metal art piece for my entry door. Metal-plex offers variety of metal art works with excellent workmanship and reasonable prices. I bought 4 pieces during a Sale event; they are beautiful, and I am very pleased with the quality. The customer service is very helpful, and they care.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Light weight, quick shipping, looks beautiful. Great price. Definitely would buy from web site again.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

The American Flag Eagle Metal Wall Art

The American Flag Eagle Metal Wall Art, in glorious red, white and blue, is a striking statement of Patriotism and total respect for our country. I had thought that it would be a nice piece to show off around the 4th of July but, once I received it, my wife said we should put it on our wall right away. What a great combination of our American Eagle with the colors of our Flag in a eye-popping artistic piece. I am so very glad that I purchased it for July 4th and now it's on our wall 24/7/365 where it should be.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

High quality product a fast shipping

High quality product and fast shipping. Have the 48" Bear install on my shed with display standoffs and it looks great. Materials look like they should hold up for a long time in the Colorado climate. Would absolutely get another product from Metal-plex. Love supporting small USA businesses!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Value and Experience

Metalplex was such a pleasure to work with. They provided a timely, high quality and easy to purchase experience. The gift was delivered on time and was wrapped super well. My wife loved it! Definitely worth your time and I recommend them highly.

January 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look