What made it really great was that Metal Shop were honest with their products. When I got the items they came in fast, efficient, and without any damage from transport, and they matched the exact same... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is what I was expected. Delivery was fast and efficient. The items were handled with care and arrived well packaged. The product quality is top-notch, and as a returning customer I had high... See more
Company replied
This is hands down one of my absolute favorite online shops! I actually prefer buying Killstar items here rather than from the official Killstar site. They consistently have new arrivals and even item... See more
Company replied
I got all the products I had ordered and they all came very well packaged, clean and as described online with good quality.
Company replied
Company details
Written by the company
Metal, punk & hardcore shop with official music bands merchandise. 19321 products, low prices, everything in stock! T-shirts, hoodies, shoes, pants and many more.
Contact info
Bystřice 174, 739 95, Bystřice, Czech Republic
- +44 330 808 2232
- store@metal-shop.eu
- metalshop.eu
4.3
Excellent
222 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from METALSHOP
Hello,
thank you very much for your review! We’re really happy to hear that you are satisfied with our service and product quality. 🤘
Team Metalshop
Lack of response
Lack of response when trying to get a refund. I have emailed you 3x times and tried to call but no response. It was paid via paypal credit card, so I don't have an IBAN number as you request on the return page for this credit card.
April 10, 2026
Reply from METALSHOP
Hello,
thank you for your review. We are sorry to hear about your experience. However, we were unable to locate any email yet from your side in our system.
Please contact us at store@metal-shop.eu
or via the live chat available on our website so we can resolve this as quickly as possible. You may also reach us by phone – however, if another customer is currently being assisted, we are unable to handle two calls at the same time, so we kindly ask for your patience or to try again shortly.
Regarding the return form – an IBAN may be requested there, but for PayPal payments this is not needed, and the refund would be processed back to the original payment method used for the order.
Once the return package arrives, we will of course proceed with the refund as soon as possible.
We will be happy to help you sort this out.
Team Metalshop 🤘
Reply from METALSHOP
Hello,
thank you very much for your review! We’re really happy to hear that everything was great. 🤘
Team Metalshop
Reply from METALSHOP
Hello,
thank you very much for your review! We’re glad to hear everything was easy and that you like dark clothes — sounds like a perfect match! 🤘
Team Metalshop
Item shipped fast however the initial…
Item shipped fast however the initial shipping cost and import fee makes buying a t shirt unreasonable. Shipping was almost as much as the shirt. Find cost friendly options for customers
.
March 23, 2026
Reply from METALSHOP
Hello,
thank you for your feedback. We are sorry to hear about your negative experience.
We would like to point out that during the checkout process, customers are informed that additional shipping costs and import fees may apply depending on the destination country. We understand this can sometimes be frustrating, but these charges are unfortunately set by carriers and local regulations, not by us.
We truly appreciate you taking the time to share your thoughts.
Team Metalshop 🤘
Reply from METALSHOP
Hey! 🤘
Thanks a lot for your review! We’re thrilled to hear the delivery was fast and the service met your expectations.
Keep rocking! ⚡
Team Metalshop
Great selection of shirts and beanies
Great selection of shirts and beanies. Job well done!!!!!!
March 1, 2026
Reply from METALSHOP
Hey! 🤘
Thanks a lot for your review!
Awesome to hear you’re enjoying our selection of shirts and beanies. Keep the metal alive! ⚡
Team Metalshop
Defective product
Arrived to Canada quickly, great selection, however the In Flames shirt decal is not centered. It's essentially a factory second. Should never have made it out of the warehouse. It's prohibitively expensive to return.
March 6, 2026
Reply from METALSHOP
Hi,
Thank you for your feedback and for letting us know about the issue. We’re really sorry this situation occurred. 😔
Please fill out the claims form here: https://www.metal-shop.eu/complaints-returns/, so our claims department can review the situation. We’d really like to resolve this for you.
Thank you again for your patience and for taking the time to leave a review.
Team Metalshop
The US was shown as a place where they…
The US was shown as a place where they could ship to. However, after placing my order, I was contacted a few days later and told that I could not receive my purchase. They refunded me, but I think it is a bit ridiculous to have the US as an option in the shipping list when they don't ship there.
February 25, 2026
Reply from METALSHOP
Hello 🤘
Thank you for sharing your feedback! We’re sorry that your experience with the EU website didn’t go as expected.
We’d like to let you know that we have a dedicated US website: https://www.metalshop.us/
where you can place orders for delivery within the US. Your EU order was unfortunately cancelled due to shipping restrictions. ⚡🎸
Thanks again for your understanding, and we hope to see you rocking with Metalshop soon! 🎶🖤
Metal regards,
Team Metalshop
Reply from METALSHOP
Hello!
Thank you so much for your wonderful review! 😊
We’re thrilled to hear that you’re happy with the quality and our service. Your feedback truly makes our day!
Best regards 🤘
Team Metalshop
Reply from METALSHOP
Hey! 🤘
Thanks so much for your awesome review! We’re thrilled to hear you’re happy with both the products and our service. Keep rocking! ⚡
Team Metalshop
Experience
Product came quickly, everything came without problems, def gonna buy again
February 11, 2026
Reply from METALSHOP
Hey! 🤘
Thanks a ton for your awesome review! We’re super happy to hear your order arrived quickly and without any problem! ⚡
Team Metalshop
The Best site you can find
The Best site you can find. Haven for Metal lovers. Keep it up
February 5, 2026
Reply from METALSHOP
Hi! 🤘
Thank you so much for your amazing review! 😍
We’re thrilled to hear that you see Metalshop as a haven for metal lovers – that’s exactly what we aim for!
We’ll keep rocking and can’t wait to see you back soon! 🤘
Team Metalshop
I'm ordering for the second time
I'm ordering for the second time. I'm very pleased, good quality. Delivery on time.
January 29, 2026
Reply from METALSHOP
Hi! 🤘
Thank you so much for your review! 😍
We’re thrilled to hear that your second order went smoothly, that you’re happy with the quality, and that delivery was on time.
We can’t wait to serve you again soon! 🤘
Team Metalshop
Good online shopping experience
Good website. Easy to order and pay.
My only fault is having to use DHL for delivery. DHL don't provide an estimated time of delivery where I live, only the day of delivery.
January 27, 2026
Reply from METALSHOP
Hi! 🤘
Thank you so much for your review! 😍
We’re glad to hear that you found our website easy to use for ordering and payment.
We’re sorry for any inconvenience with DHL – unfortunately, we don’t have control over their delivery notifications. We really appreciate your patience and understanding, and we hope your next order will be just as smooth!
Rock on! 🤘
Team Metalshop
claims process is terrible
claims process is terrible, communication terrible, simple short messages, no one is on the chatt
February 3, 2026
Unprompted review
Reply from METALSHOP
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience.
We would really like to resolve this matter and investigate where the issue occurred. Please get in touch with us at store@metal-shop.eu
so we can assist you properly.
We appreciate your patience and hope to make things right.
Team Metalshop
Reply from METALSHOP
Hi! 🤘
Thank you so much for your review! 😍
We’re thrilled to hear that everything was excellent as usual – your support means a lot to us!
Looking forward to your next order! 🤘
Team Metalshop
Never seen before product
Never seen before product. More then our expectations. Super fast response. Super fast delivery.
January 16, 2026
Reply from METALSHOP
Hi! 🤘
Thank you so much for your awesome review! 😍
We’re thrilled to hear that our product exceeded your expectations, and that you enjoyed our fast response and delivery.
We can’t wait to serve you again soon! 🤘
Team Metalshop
Metalshop made my purchase easy and…
Metalshop made my purchase easy and offered the kind of products that greatly interest my tastes in extreme heavy metal fashion.
January 1, 2026
Reply from METALSHOP
Hi! 🤘
Thank you so much for your amazing review! 😍
We’re thrilled to hear that shopping with Metalshop was easy for you and that you found products that match your extreme heavy metal style.
We can’t wait to see you back for more rock goodies! 🤘
Team Metalshop
Reply from METALSHOP
Thanks for the perfect rating! We’re thrilled everything was in order. Rock on! 🤘
Team Metalshop
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