Metfolio is user friendly.Very good customer service. Very prompt at responding to queries. Would be nice if the minimum amount to buy was reduced like in previous years .
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It is very easy to use and also gives direct access to physical gold .
Company replied
The setup was pretty easy so far no complaints
Company replied
Really easy to operate and buy and sell. Support and points of contact really helpful and on top of admin if you have any queries or questions.
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Company details
Written by the company
Metfolio! The all in one app to buy, sell, and save physical gold digitally. Set up a fully personalised Goal and save gold automatically every month, and manage it directly from your phone!
Contact info
London , United Kingdom
- info@metfolio.com
- metfolio.com
3.8
Great
200 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Reply from Metfolio
Hey Ian,
Thank you very much for your positive words!
- Meeren
Metfolio is user friendly.Very good…
Metfolio is user friendly.Very good customer service. Very prompt at responding to queries.
Would be nice if the minimum amount to buy was reduced like in previous years .
October 1, 2025
Reply from Metfolio
Hey Jiji,
Thanks for your kind words and suggestion. Gold has changed a lot since we launched all those years ago, with markets shooting up.
Our minimums on the app reflect that.
Nevertheless, staying true to our mission to make Gold accessible and convenient, we will always make sure that Gold on Metfolio can be bought in the lowest quantities possible :)
- Meeren.
Easy to use no issues so far,
Easy to use no issues so far,
Could do with instant price notifications and how much gold you are holding in price amount
October 1, 2025
Reply from Metfolio
Hey Faheem,
Thank you very much for your positive review and for your suggestions. We are always striving to improve Metfolio for you and will definitely look into implementing this!
- Meeren.
Really easy to operate and buy and…
Really easy to operate and buy and sell.
Support and points of contact really helpful and on top of admin if you have any queries or questions.
September 30, 2025
Reply from Metfolio
Hey Will,
Thank you very much for your positive review. We pride ourselves on always being on hand to answer any questions and support when needed.
Excited to continue the positive experience!
- Meeren
Metfolio Review
Great app and great team at Metfolio. Gold is up and it will certainly stay that way as historically its been proven to outperform other global asset investments.
Thank you to Meeren and his team at Metfolio.
October 6, 2025
Unprompted review
Reply from Metfolio
Hey Nessa, thank you very much for your kind words. Very true, Gold is one of the best investments historically, and has gone up even more since you wrote this review.
Very excited to keep improving Metfolio for you!
- Meeren
It is like giving them money for…
It is like giving them money for free😂😂. When i stared buying 6 months ago I've paid 350, even though gold value has gone up by 20 pounds since started, my scarp value now is 296. Not a smart investment. Im still at 54 pounds loss. And when questioned their answer is very difficult to understand.
I would say i was silly to make investment.
September 13, 2025
Unprompted review
Reply from Metfolio
Hey Ashish, thanks for your review.
That's why its called the scrap value. When buying physical gold, it has to be manufactured and mined out of the ground, this process costs money.
Therefore when buying physical gold it will be at a premium and is meant to be held as a long term investment. And on the amounts you are buying we are the most competitive in the market.
On our app we clearly say you are buying gold fractionally, in order to build up to a full gold bar. Which if you buy from anywhere, comes at a premium and WILL be scrapped at a lower price if you choose to immediately sell it.
had you read the information in app, this explains this fully, and we tell you when buying how many grams you get in exchange for your money.
- Meeren.
Since I have been with Metfolio so far…
Since I have been with Metfolio so far so good I have great experience and I hope in future as well so for all good xx
October 1, 2025
Reply from Metfolio
Hi, thank you very much for your positive words, we are always improving our services and will make sure that we continue to make your Metfolio experience positive! - Meeren
This site is gonna robb you…
This site is gonna robb you systematically.
With the name of so called freaking “Premium” they will charge you 25% of your investment with them.
Which is far more than the UK tax .
Literally they will be richer than you think they are saving for you😄
September 17, 2025
Reply from Metfolio
Hi Minhaz, thanks for your review. Firstly, there is no tax on investment bullion as its tax exempt, if someone is charging you tax Minhaz, spoiler alert, they're lying.
Secondly, physical gold comes at a premium as it has to be manufactured and mined out of the ground, which lo and behold, costs money 😄
I appreciate that you are likely new to buying gold so let me explain it to you. Our prices are competitive with the rest of the market.
So before immediately coming to write a negative review, I encourage you to do some research, or simply reach out to us for information.
Thanks - Meeren
Acknowledge of purchase receipt.
Whenever, I made a purchase, I receive prompt receipt immediately.
September 21, 2025
Reply from Metfolio
Hey Olabisi, thanks for your positive words. With every Metfolio purchase you will receive full, compliant documentation in the form of invoices and receipts. So you have full records of ownership when buying physical gold on the app. - Meeren
You have to support new coustmmer…
You have to support new coustmmer because we don’t know nothing about this app so you need to teach as nicely every thing thanks
September 4, 2025
Reply from Metfolio
Hi, we are fully committed to supporting customers get started and with any questions they have. I just wish you would have reached out to us to experience our best in class support instead of coming to the internet to write a negative review.
There are easier ways to get our attention :)
Do reach out, our team is happy to help with any queries you have - Meeren.
Please do not sign up with this company…
Please do not sign up with this company it's completely fraudulent and a Scam you buy gold for £200 on the app and when you go to sell the gold on the same app you get £150 when asked the founder gives you a shittiy answer and you cannot cancel your account with them so please don't fall into this trap i have filled fraud with my bank against this company
September 5, 2025
Unprompted review
Reply from Metfolio
Hey Lesley,
As mentioned in our support chat, our team members are there to help, not take barrages of swearing and foul abuse from you.
And need I say more, you couldn't even control your language in a public review on the internet.
In fact what's hilarious is we gave you a full refund, and then you filed for a chargeback, which we then won.
So I think it's pretty cute to be calling us Fraudulent Lesley when your own bank sided with us on that transaction, and admitted that WE were the victims of chargeback fraud from you.
Simply put, physical gold costs money over the market rate, as mining and manufacturing physical gold costs money.
- Meeren.
Not very competitive
Not very competitive, compared with their peers. You can easily purchase the latest sovereign for £30 cheaper, and a 50g bar for £175 less. The idea of setting up a monthly payment plan (they earn interest on your money), and when you have enough saved, they will send you a coin/bar, is sound in principle, but why bother. Pay your “subscription” into a savings account, and when you have enough saved, shop around.
I understand the spread on gold, my usual gold broker, charges 5.75% between the buying and selling price. Having recently invested £50, and now waiting on a refund of £34.98, that equates to a spread of 30%.
August 16, 2025
Unprompted review
Reply from Metfolio
Hey Paul, thanks for your review. Firstly we do not earn interest on your money, we actually sell you physical gold and vault it in fully insured vaults.
Secondly, we are competitive among peers so not sure how you came to your conclusion, especially when you take into account that we offer free storage and insurance on our platform no matter how much gold you have with us.
The beauty of the Metfolio app is that you can incrementally buy fractions in physical gold which actually saves you against the rise in gold price in this current climate. As had people enlisted your genius strategy of leaving it in a savings account (advice which is pretty insensitive to those, who for faith and personal reasons don't deal with interest related products), the bank pays you 5% interest, whereas gold is up over 40%. With Metfolio, you are safeguarded against that.
Yes physical gold comes at a premium, as it is real gold which needs to be manufactured and mined. 5.75% is what your broker is giving you on paper gold which isn't real anyway and is worthless during economic crises.
As always, happy to educate you on gold Paul - Meeren.
I bought £50 worth of gold using this…
I bought £50 worth of gold using this companies app. I held it for just over a week and when I decided that it may be risky investing with this company due to the negative reviews I read here. I decided to close the account. I contacted Mr Priyen for assistance as I could not sell the gold on the app and tried to recover my money. There were slight fluctuations in the gold price whilst I held it and eventually the gold was sold and but received just £35.74. I asked for an explanation and was told by the afore mentioned person that was the gold price when it was sold. I asked for a breakdown but still waiting. Can’t say that would recommend this company. Absolutely stay away from this company.
August 6, 2025
Unprompted review
Reply from Metfolio
Hi Clifford, physical gold comes at a premium as it has to be manufactured and mined out of the ground, which lo and behold, costs money.
Now, had you read the information in app, or reached out to us, we would have informed you that buying and selling a long term asset in a week is not the best idea. In fact given how unsure you were Mr Priyen recommended that you not buy at all until you have proper conviction.
As when selling, you will get the scrap value of that gold. And anywhere else, you would actually lose 10% more. We paid you the full market rate...
What's surprising is Mr Priyen has also informed you of this when you spoke to him, and even explained that leaving the gold in app is absolutely free.
Other providers would charge minimum £40 plus per month.
Hope this time it makes sense Clifford - Meeren.
Extremely unhappy with this service…
Extremely unhappy with this service very slow support wasn’t clear about admin fee charges so when I bought £200 of gold only got £150 so I decided to withdraw last Thursday it’s now Tuesday and I still don’t have my money feels like a scam and theft
August 12, 2025
Unprompted review
Reply from Metfolio
Hi Miles, When buying gold on Metfolio, you are shown how much gold you are getting in exchange for the money you put. Of course if you buy and sell instantly, it's going to be less than what you paid, given that this is physical gold which is actually minted as a bar and can be delivered to you. As for your withdrawal, we have refunded this to your card within the promised time so if you contact your bank you should see its on its way - Meeren, Co-founder at Metfolio
Avoid at all costs
Avoid at all costs, you can’t change your gold unless you buy at least 28g coins, no half g bars to convert, and as for withdrawals…. Still waiting going on nearly a week. Red flag, just go to your local jewellers and buy direct… I wish I done that sooner than deal with these cowboys.
July 30, 2025
Unprompted review
Reply from Metfolio
Hey Lyndsey, we tried to locate an account under your name but in our database there is no one with this name listed as a user of Metfolio! Moreover, your review is inaccurate as we do offer delivery as small sovereign coins too which are 7.98 grams, and are soon introducing smaller delivery options. And having checked, there are no withdrawals which are pending from last week, (let alone the fact that there is no account with this name!). If you are trying to promote buying from local jewellers Lyndsey, there are better ways to do it than spreading misinformation on Trustpilot. Maybe make a Tiktok or an Insta reel?
Withdrawn my money last week on Sunday…
Withdrawn my money last week on Sunday and this week on Tuesday and still hasn’t been in my account it says 3 working days and I think it’s already been 1 week and still hasn’t given me my money back.
July 27, 2025
Unprompted review
Reply from Metfolio
Hey Niv, thanks for your review, As discussed your name on the bank details were entered incorrectly. However, I am glad that after a quick conversation we were able to sort this out and get your money to you. After which you informed me that you were very happy with the service, and that you would be changing your feedback here. So I am looking forward to see your true experience being reflected on Trustpilot soon!
Reply from Metfolio
Thank you very much for your kind words John, so happy to hear!
Honest and very easy to set up and the…
Honest and very easy to set up and the help available second to none👍
July 12, 2025
Reply from Metfolio
Thank you Benjamin, really grateful for your kind words :)
Very good service
Dealing with customers very well
All staff are very helpful
Shop is very spotless
July 13, 2025
Reply from Metfolio
Thank you Mohammed, it was great seeing you again the other day!
Straight forward
Straight forward
Excellent service great communication
July 16, 2025
Unprompted review
Reply from Metfolio
Thank you for such a stellar review Waqas, much appreciated! :)
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