It's nice to have the peace of mind with pet insurance. I have the Preventative health in addition to the illness insurance. How wonderful to actually get money back from going to the vet! The reimbur... See more
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Review summary
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Super easy to submit a claim and consistently quick in paying out. Occasionally they request additional info, but are clear in what they need. I have never had a claim denied. I love that I can combin... See more
Company replied
I have never used pet insurance before, partly because I thought it was not a good value... MetLife offers great options for those looking to insure our four legged family members! Reasonable coverag... See more
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Email communication with MetLife is easy and responses are received on a timely basis. Chats are also quite good with company reps. polite and knowledgeable. Explanations of why MetLife is paying,... See more
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Company details
Written by the company
MetLife was founded over 150 years ago to help families navigate life’s twists and turns with financial protection. But then in 2020 we realized something: who rounds out a family better than our pets? And thus- MetLife Pet Insurance was born. Backed by a group of pet lovers determined to treat your pets as if they were our own, MetLife Pet Insurance strives to help you make sure your furry family members are protected. Our comprehensive pet insurance policies for dogs and cats help you cover the cost of injuries, illnesses, pet meds, holistic care, emergencies and more- allowing pet owners to help give their pets the best care possible. We also offer a unique family plan,1 which allows pet parents to cover up to three pets on one policy, and even offer a 0-day waiting period on accidents and optional Preventive Care benefits.2 That means no matter what your pets are getting into, they can be protected by midnight on the very same day you enroll in a policy. This commitment to helping provide pet parents with the best pet insurance possible, may be part of why MetLife Pet Insurance has won the “Pet Insurance of the Year” award 4 years in a row. 3 But that’s not all. Here at MetLife Pet, our passion for animals extends beyond the home. That’s why in addition to offering cost-effective pet insurance for dogs and cats, we also work with hundreds of animal shelters across the country to help our furry friends find their forever homes. Because at MetLife Pet, our pets are more than just animals. They’re family. 1 Coverage options may be limited for certain ages. 2 Family plan policies are limited to dogs age 12 and under and cats age 14 and under. Multi-policy discount is not available with Family Plans. 3 “2022, 2023, 2024 Pet Insurance of the Year Award” Winners, Pet Independent Innovation Awards Pet Insurance coverage issued by Metropolitan General Insurance Company, a Rhode Island insurance company headquartered at 700 Quaker Lane, Warwick, RI 02886. Coverage subject to restrictions, exclusions and limitations and application is subject to underwriting. See policy or contact MetLife Pet Insurance Solutions LLC (“MetLife Pet”) for details. MetLife Pet is the policy administrator. It may operate under an alternate or fictitious name in certain jurisdictions, including MetLife Pet Insurance Services LLC (New York and Minnesota) and MetLife Pet Insurance Solutions Agency LLC (Illinois). ©2025 MetLife Services and Solutions, LLC. All Rights Reserved. L4805429[exp0927][All States and][No Territories]
Contact info
400 Missouri Avenue Suite 105, 47130, Jeffersonville, United States
- 1-855-270-7387
- pet_info@metlife.com
- metlifepetinsurance.com
4.7
Excellent
11K reviews
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No customer service
I have been trying to call or message or email in regard to if neutering is covered under my plan for a number of months, but your services tell me nonsensical things like. Email us here and I never get a response or, your chat feature is down, or your call hours are those that I am expected to be at work. I also got your app needs update click here that didn’t work. So. Being unable to contact the company to ask questions or check coverage which is the only reason I use your service seems like a big customer service fail on your part, I very much feel most large companies are failing due to poor and lack of communication between people who do the work and the ceos who have no idea what reality is like for most of us. Disappointing. I should have asked ai to do this for me, would be more meaningful than the communication I’m able to get with your company.
July 23, 2026
Reply from MetLife Pet Insurance
Hello, we are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Submitting a claim
I submitted a claim for processing and received an email saying the claim was received and was being processed. Within two days, I received another email saying how much money we would be received via Zelle and we did! It was so easy, direct and uncomplicated and I would recommend MetLife Pet Insurance to friends and family members. Thank you, MetLife!
July 15, 2026
Reply from MetLife Pet Insurance
Hello, Richard! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
MetLife Pet Insurance
MetLife Pet Insurance, has been very quick to address my pets injury and has sent the money very fast.
July 16, 2026
Reply from MetLife Pet Insurance
Hello, Joyce! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
The enrollment process was very…
The enrollment process was very user-friendly and fairly straight forward.
July 26, 2026
Reply from MetLife Pet Insurance
Hello, Troy! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Katelyn! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy to enroll
July 26, 2026
Reply from MetLife Pet Insurance
Hello, Angie! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Nichole! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
We’ve used MetLife Pet insurance twice…
We’ve used MetLife Pet insurance twice and it was a great experience . Very easy to send in your claim and we heard back very quickly . So happy we choose MetLife Pet.
July 23, 2026
Reply from MetLife Pet Insurance
Hello, Sandy! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Claims and response needs work
There are some things to like but the process of filling claims and the claim being reviewed needs some help.
I've had over 5 claims just dissappear with no notice. When I called they were closed due to missing information. Why was I not given a chance to provide it? Other claims I was sent an email letting me know what was missing. Most of those were also due to the loss of a pet. It really sucks to have to refile claims multiple times. There should be options on what type of claim you are filing. Accident or mortality. All claim forms should be easily available. I wasn't even aware there was a separate form until I spoke with a very nice gentleman. I wasn't walked through the refund of the adoption fee. I had to ask. Soaking of. Taking 20% off that should be noted in the explanation. I didn't think that separate benefit was paid out at 80%. The policy just states you will be reimbursed the adoption fee.
I also spoke to a customer service supervisor after asking for one, who while polite enough, was not listening well and just kept repeating the same thing and then told me she hoped my pet and I had a nice day. She's dead which was the basis of the conversation.
July 22, 2026
Reply from MetLife Pet Insurance
Hello, Elizabeth. We are deeply sorry to hear about your loss. Our thoughts are with you during this difficult time. We understand your frustrations regarding your experience with MetLife Pet Insurance. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
Reply from MetLife Pet Insurance
Hello, Edwin! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Everything looks and seems perfect!!!
July 25, 2026
Reply from MetLife Pet Insurance
Hello, Jessica! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy to enroll
Easy to enroll, website easy to navigate, didn't take too long for enrollment.
July 25, 2026
Reply from MetLife Pet Insurance
Hello, Lajuana! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Sky - 2026 07 22
We get our claims adjudicated quickly. We don't get all the money we spent, but I guess that's part of the deal with this pet insurance.
July 22, 2026
Reply from MetLife Pet Insurance
Hello, Dan. We are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
Great Pet Insurance
Very responsive. Easy to submit claims. Answers within 1 week to 10 days. As soon as there is an answer the money is in your account
July 15, 2026
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
The claims process has been simplified
The claims process has been simplified, no longer requiring scanned/signed forms. It was extremely easy to submit invoices and vet notes, all without further explanation or clarification. I received payment the next day!
July 22, 2026
Reply from MetLife Pet Insurance
Hello, Chad! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, SDG! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Ariadna! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy to upload to the app and payment…
Easy to upload to the app and payment is usually very quickly provided that the person has all the information that they require so far it has been a great asset with our new puppy who unfortunately had some issues and I’m so glad that we took the insurance
July 15, 2026
Reply from MetLife Pet Insurance
Hello, Dianne! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
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