It's nice to have the peace of mind with pet insurance. I have the Preventative health in addition to the illness insurance. How wonderful to actually get money back from going to the vet! The reimbur... See more
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Review summary
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Super easy to submit a claim and consistently quick in paying out. Occasionally they request additional info, but are clear in what they need. I have never had a claim denied. I love that I can combin... See more
Company replied
I have never used pet insurance before, partly because I thought it was not a good value... MetLife offers great options for those looking to insure our four legged family members! Reasonable coverag... See more
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Email communication with MetLife is easy and responses are received on a timely basis. Chats are also quite good with company reps. polite and knowledgeable. Explanations of why MetLife is paying,... See more
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Company details
Written by the company
MetLife was founded over 150 years ago to help families navigate life’s twists and turns with financial protection. But then in 2020 we realized something: who rounds out a family better than our pets? And thus- MetLife Pet Insurance was born. Backed by a group of pet lovers determined to treat your pets as if they were our own, MetLife Pet Insurance strives to help you make sure your furry family members are protected. Our comprehensive pet insurance policies for dogs and cats help you cover the cost of injuries, illnesses, pet meds, holistic care, emergencies and more- allowing pet owners to help give their pets the best care possible. We also offer a unique family plan,1 which allows pet parents to cover up to three pets on one policy, and even offer a 0-day waiting period on accidents and optional Preventive Care benefits.2 That means no matter what your pets are getting into, they can be protected by midnight on the very same day you enroll in a policy. This commitment to helping provide pet parents with the best pet insurance possible, may be part of why MetLife Pet Insurance has won the “Pet Insurance of the Year” award 4 years in a row. 3 But that’s not all. Here at MetLife Pet, our passion for animals extends beyond the home. That’s why in addition to offering cost-effective pet insurance for dogs and cats, we also work with hundreds of animal shelters across the country to help our furry friends find their forever homes. Because at MetLife Pet, our pets are more than just animals. They’re family. 1 Coverage options may be limited for certain ages. 2 Family plan policies are limited to dogs age 12 and under and cats age 14 and under. Multi-policy discount is not available with Family Plans. 3 “2022, 2023, 2024 Pet Insurance of the Year Award” Winners, Pet Independent Innovation Awards Pet Insurance coverage issued by Metropolitan General Insurance Company, a Rhode Island insurance company headquartered at 700 Quaker Lane, Warwick, RI 02886. Coverage subject to restrictions, exclusions and limitations and application is subject to underwriting. See policy or contact MetLife Pet Insurance Solutions LLC (“MetLife Pet”) for details. MetLife Pet is the policy administrator. It may operate under an alternate or fictitious name in certain jurisdictions, including MetLife Pet Insurance Services LLC (New York and Minnesota) and MetLife Pet Insurance Solutions Agency LLC (Illinois). ©2025 MetLife Services and Solutions, LLC. All Rights Reserved. L4805429[exp0927][All States and][No Territories]
Contact info
400 Missouri Avenue Suite 105, 47130, Jeffersonville, United States
- 1-855-270-7387
- pet_info@metlife.com
- metlifepetinsurance.com
4.7
Excellent
11K reviews
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Easy process to do.
July 28, 2026
Reply from MetLife Pet Insurance
Hello, Crystal! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Quick Reimbursement
I did a lot of research on pet insurance before I signed with one and I'm glad I did. MetLife has really met my expectations. They have never denied a claim & their reimbursement time is pretty quick, which is really important as you have to pay up front for your pets vet bills up front. The claims submittal process is at first daunting, but once you get the hang of it, it is super easy. My only pet peeve (and hence the 4 stars) is if they need more information to complete a claim or follow through, they never have contacted me nor my vet to obtain further information/documentation. They literally just stop processing the claim in hopes (this is my belief) that you will not really notice and then before you know it the 90 day grace period has lapsed. That is why after I submit a claim, I check every couple of days what its status is, just to make sure the adjustor is not "sitting" on it. Be proactive and follow your claims closely because MetLife will not follow up after you. Other than that, they have been great in every other way.
June 24, 2026
Reply from MetLife Pet Insurance
Hello, I. E., we are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
very user friendly
July 28, 2026
Reply from MetLife Pet Insurance
Hello, Mary Ann! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Anna Jan! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, John! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Dean! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Ease of use and clear benefit breakdown
July 28, 2026
Reply from MetLife Pet Insurance
Hello, Renee! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Lauren! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Stephanie! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Tamara. Thank you for taking the time to share a rating of your experience with MetLife Pet Insurance. Our team is happy to answer any questions you may have at this time. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you!
It was feasible and also elected with…
It was feasible and also elected with initial contract.
July 28, 2026
Reply from MetLife Pet Insurance
Hello, Melvin! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Great communication and fast refund…
Great communication and fast refund easy to file claims
July 15, 2026
Reply from MetLife Pet Insurance
Hello, Kristina! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Couldn't be easier!
It is super easy to submit claims via the app. The claims are processed and monies are issued within days. I wish human health insurance could be as simple!
July 21, 2026
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Chiann! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Important for our new baby daisy
This insurance could save our new baby puppy into adult as grow family she can have cover care her life
July 28, 2026
Reply from MetLife Pet Insurance
Hello, Rodney! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Patcharee! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Claim process was easy and relatively quick
Quick to process, site was easy to navigate.
July 17, 2026
Reply from MetLife Pet Insurance
Hello, Erin! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Jeffrey! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Brianne! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
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