I have been trying to get a refund for my cancelled account for over a month and cannot get in touch with anyone at all. I have sent multiple emails with no response at all. Verp poor service. I do no... See more
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See what reviewers are saying
I love using Metrofax! I didn't realize it, but my account got cancelled due to nonpayment because my credit card got compromised this summer. I used the Chat feature on Metrofax.com and spoke with Gl... See more
Company replied
What started out as a billing question turned into education for this older consumer. Spoke with a gentleman named Glenn R. He took the time to educate me on what I'm paying for, services offered and... See more
Company replied
I never write negative reviews but do yourself a favor and don't use this company. The only semi helpful people they have is in the sales department which forget who you are the moment you give... See more
Company replied
Company details
Written by the company
Metrofax is a leading online fax service provider that lets you fax from anywhere! Fax online from your email, mobile device, pc or mac. No fax machine, paper or phone lines required. Join the thousands of companies saving with Metrofax. Sign up in minutes at www.Metrofax.com
Contact info
Canada
- metrofax.com
3.2
Average
454 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I have been trying to get a refund for…
I have been trying to get a refund for my cancelled account for over a month and cannot get in touch with anyone at all. I have sent multiple emails with no response at all. Verp poor service. I do not recommend this company at all!!!!!!
January 2, 2026
Unprompted review
Reply from MetroFax
Hello Becky,
Thank you for sharing your feedback. We sincerely apologize for the frustration you have experienced and for the delay in resolving your refund request. This is certainly not the level of service we strive to provide. Please message us at socialsupport@metrofax.com using your primary email address on file and we will be happy to help!
Thank you
MetroFax Support Team ^MQ
Unreliable
MetroFax and MyFax are completely unreliable and unprofessional.
My accounts were abruptly closed without proper notice because the card on file had expired. When I finally reached a live agent after two days of trying, the representative (Euliz R) informed me that both accounts were closed and all fax history permanently deleted — with no warning and no opportunity to make payment.
I sent several emails yesterday and no response. Elise stated via chat that the accounts were closed today 12/23/25. I save the transcript.
I asked him to simply reactivate the account so I could update payment and restore service, but instead he closed the chat on me three separate times without resolving anything. His behavior was rude, dismissive, and unacceptable.
There is no phone support, no escalation option, and no accountability. For a company that handles sensitive business communications, deleting customer records and cutting off access like this is reckless and damaging.
I do not recommend MetroFax or MyFax to any business. If you rely on fax records for medical, legal, or financial purposes, look elsewhere.
I’m going to file a complaint with BBB
December 23, 2025
Unprompted review
Reply from MetroFax
Hello Sandra, this is not the experience that we wish you to have. We want to assist you in reviewing your account, and when possible, please do not hesitate to message us at socialsupport@mail.metrofax.com with your account details. We look forward to hearing back from you.
Sincerely,
MetroFax Support Team ^RA
I had a great professional customer…
I had a great professional customer service rep by the name of Chris I. He answered all of my questions quickly and was able to figure my issues. It is nice to have good service rep take care of me in just a few minutes.
October 22, 2025
Unprompted review
Reply from MetroFax
Hello Moskovic,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Chris was able to answer all of your questions and resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@metrofax.com we will be happy to help!
Many Thanks!
MetroFax Support Team ^MQ
Is a downside to my situation but, they are great..
It was a little difficult to get in touch with them, the website gives a phone number customer support line but then it says to go to the website. After I finally got to the proper chat it was a simple fix, my account was reactivated with the same number and I’m able to use my account again. The only downside was that when my account was deactivated I didn’t know and when I figured it out, I did get my number back but lost all the data that was there and was still charged for the month it was deactivated. I feel if you are going to charge me then you should still have my past faxes.
September 17, 2025
Unprompted review
Reply from MetroFax
Hello Sue,
Thank you for your 4-star review! We are very pleased to hear that our Customer Service team was able to assist you, recover your number, and resolve your issue.
Please note that phone support is not available for your account; however, our team is always available via chat and email to assist you. Also, for security reasons, once an account is closed, the system does not retain past history. That said, you will still have access to your received faxes through the registered email address on file.
Should you require further assistance, please feel free to contact us at socialsupport@metrofax.com, and we will be happy to help.
Thank you,
eFax Support Team ^MQ
Most of the positive reviews are…
Most of the positive reviews are definitely fake! Run!!! I’ve been trying to cancel my membership for years. I’ve heard this same story from multiple people. I canceled online and thought it was all taken care of then noticed months later that they were still billing my card. I tried to go online to cancel but they’d canceled my login and I wasn’t able to even reset my password. The account was deleted but they’re still billing me. I tried calling to No avail then went to the chat to request cancellation. They said they’d cancel then a year later still billing me. If you use this company you’ll have to constantly deny charges on your credit card. Be vigilant!
July 15, 2025
Unprompted review
Reply from MetroFax
Hello Jeremy,
Hello Jeremy, This is certainly not the experience we wish you to have. We would like to look into this issue with you further if you can message us your account details at : socialsupport@mail.metrofax.com and we would be happy to assist you further.
Best regards,
MetroFax Support Team ^MQ
Reply from MetroFax
Thank you so much for your wonderful feedback D.L Jonson. We appreciate you for sharing your excellent experience and we are very happy to hear that our customer service representative was helpful and resolved your request. Should you require further assistance, please do not hesitate to message us at: socialsupport@metrofax.com and we would be happy to assist!
Many Thanks!
Metrofax Support Team ^MQ
They’ve been charging my account for a…
They’ve been charging my account for a year and a half under my nose, had no idea. When I called customer service this foreigner answered and asked for my routing and my account number. When they said this is there verification process and I said no I’m not giving out personal information… they cursed me out and hung up on me.
April 18, 2025
Unprompted review
Reply from MetroFax
Hello Kristin,
We're very sorry to hear about your experience and truly appreciate you bringing this to our attention.
First and foremost, please be assured that MetroFax will never request your routing number to verify your account. If you were contacted with such a request, it may have been a scam attempt unrelated to our company. We strongly recommend reporting any suspicious activity to your bank and remaining cautious of fraudulent communications.
We take these matters seriously and would like to investigate this further to resolve the issue promptly. If you're comfortable, please reach out to us by sending you request to: socialsupport@mail.metrofax.com, and our team will be more than happy to assist you further.
Thank you for your patience and understanding.
Best regards,
MetroFax Support Team ^MQ
Stay away!
We have not used Metrofax in over a year. We have never been able to cancel our account. I've spent hours on the phone, calling Metrofax and their parent company Consensus Could Solutions, not 1 person has contacted me. Stay away from this company.
April 1, 2025
Unprompted review
Reply from MetroFax
Dear B Scott James,
We sincerely apologize for any frustration you may have experienced in attempting to communicate with us. It is not the experience we want you to have, and we understand your concerns regarding your account cancellation.
Please know that the option to cancel your account is always available online, and we are also readily accessible via Chat and Email for assistance. We would appreciate it if you could provide us with your account details so we can promptly resolve any outstanding issues.
You can reach us directly at socialsupport@mail.metrofax.com, and our team will be more than happy to assist you further.
Thank you for your patience and understanding.
Best regards,
Metrofax Support Team ^MQ
EMPTY PROMISES
Well yet again empty promises they got my money and could careless and now I had to cancel my credit card AGAIN because they refuse to stop taking money from me! They owe me close to $100 for what? NOTHING! I will make sure they get horrible reviews and make sure that nobody will be taken like me I still will attempt to get my money back. I want to requote what they said to me so they read it too..."We apologize for all the issues that you had to communicate with us for cancelling your account. We will work with you to get all the issues resolved" Well I wrote them at the email they gave. All I got was crickets so Metrofax, you need to respond to my emails or I will continue to write bad reviews everywhere of how I was took for $100 and YOU could careless.
October 30, 2024
Unprompted review
Reply from MetroFax
Hello Roonski,
We are very sorry that you still having issues communicating with us. We are always available via Chat and Email. Please provide us with your account details so we can resolve your issue by sending us a message at: socialsupport@mail.metrofax.com and we would be happy to assist you further.
Thank you
Metrofax Support Team
Customer service was fast and very…
Customer service was fast and very helpful!
March 14, 2025
Unprompted review
Reply from MetroFax
Thank you so much for your wonderful feedback Sophie. We appreciate you for sharing your excellent experience and we are very happy to hear that our customer service representative was helpful and resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@metrofax.com and we would be happy to assist!
Many Thanks!
Metrofax Support Team
I have used them for over 10 years
I have used them for over 10 years. Started with efax then J2 the metrofax and it has been working realizably. At the $4/month rate it was perfect for the now rare fax I get. The past 5 years the only one who faxed me was my father, because that's all he can handle.
Then my credit card was compromised and the bank issued another. Because I forgot to update them my service was cancelled. Fair enough. When I tried to login my account was locked. Now there's no way to restore the service and no one will respond to emails and I even tried to reach their parent company (Consensus Cloud Solutions Inc) and there's no one home there either. The only reason I wanted to go back to was so I can keep my local number which is on my stationary. Too bad. Ill have to my business elsewhere. Any suggestions?
December 18, 2024
Unprompted review
Reply from MetroFax
Hello Demos,
This is not the impression we wish for you to have. We always are available via Chat and email for our Metro Fax customers. We apologize for all the issues that you had to communicate with us via the email. We will resolve all of the issues and get your account active again. Please feel free to provide us with your account details by sending us a message at: socialsupport@mail.metrofax.com and we would be happy to assist and resolve the issue for you.
Thank you,
Metrofax Support Team
Chat support was great
Chat support was great. I had an issue with billing and the guy at chat support helped me fix it. I have been with this company since 2020 and so far it is going well.
January 16, 2025
Unprompted review
Reply from MetroFax
Hello Jerom, We thank you for a truly wonderful review! We are very happy to hear that our customer service representative was able to resolve your request. We also are very happy that every thing is going well with your account. Thank you again for the feed back, should you have any additional questions or require further assistance. We are always here to help. Please feel free to message us anytime at socialsupport@mail.metrofax.com should you require any additional support.
Many Thanks,
Metrofax Support Team
Fantastic service and love how easy it…
Fantastic service and love how easy it is to use.
This is an affordable faxing solution with chat amd email support that is very responsive.
I love the mobile app for ease of use. Thanks Rahd for all your help with the App.
January 20, 2025
Unprompted review
Reply from MetroFax
We are thrilled to hear about your experience, Mike, and appreciate you taking the time to share your thoughts! We are very pleased to hear that our service is working for you. should you have any additional questions or require further assistance. We are always here to help.
Many Thanks,
Metrofax Support Team
service cancelled
service cancelled. (second time) VERY long time customer. NO NOTICE of need to renew. LOST all faxes. This was the second time such has happened.
Otherwise, a good service but there is something dubious and "oh wells" don't do it.
January 15, 2025
Unprompted review
Reply from MetroFax
Hello Bill,
This is not the impression we wish for you to have. I am sorry your service is cancelled and also sorry you lost your archived faxes on your fax account . We would be very happy to assist you in reviewing your account and activate your account and work on getting your lost faxes if you do not have them on your email. Please feel free to provide us with your account details by sending us a message at socialsupport@mail.metrofax.com and we would be happy to assist and resolve the issue for you.
Thank you,
Metrofax Support Team
Chris got it done!
Chris was the third Customer Service Representative that I spoke with today alone. He was able to do what none of the others could do. Still took some fancy footwork on our part, but he go tit done. Thank you Chris!
January 14, 2025
Unprompted review
Reply from MetroFax
Hello Josue,
Thank you so much for the wonderful feedback regarding your
recent interaction with Chris. We are very happy to hear that Chris was very helpful in assisting you with your account needs. We will be sure to share your kind feedback with Chris. Please feel free to message us anytime at socialsupport@mail.metrofax.com should you require any additional support.
Many Thanks,
Metrofax Support Team
Scam Company
I signed up and added my credit card in. I created the account but no account was actually created!
Therefor they are taking money out monthly and I cant even access the account to cancel the membership. I have emailed them and no response.
SCAM!
January 11, 2025
Unprompted review
Reply from MetroFax
Hello Cody. This is certainly not something you should have experienced. If you would message us your account information at socialsupport@mail.metrofax.com we will work to resolve your issue with accessing your account and be able to cancel it.
Thank you,
Metrofax Support Team
They need a tech support system that can handle more than the Chat. I answer all the questions, then I am told no one is available and the chat close. My faxes fail and the # is right.
The chat keeps closing on me even after I answer all the questions. My faxes fail to send. I know the number is correct. Either that or I get a system error notice but I can get any answers.
November 15, 2024
Unprompted review
Reply from MetroFax
Hello Joe,
This is certainly not something you should have experienced. We apologize for any issues you are having while trying to utilize the service for sending. The browser you are using may have an issue with cookies/cache. Please try logging in to your account using a private window or in incognito mode. Please ensure the documents you are sending are scanned in the recommended black & white format as opposed to color or grey scale and contain no hyperlinks. If sending photos, we would suggest sending them through the mobile app which is available for iOS or Android. Should you still be experiencing issues, please message our team directly at socialsupport@mail.metrofax.com so we can further assist you.
Many Thanks,
Metrofax Support Team
Chris I
Chris I. was very helpful and patient. He took care of my issue very quickly. This was top-notch service!
November 14, 2024
Unprompted review
Reply from MetroFax
Hello Scott,
Thank you for the wonderful feedback and top-notch review regarding your recent interaction with Chris. We are delighted that he could assist you with your account needs. Please feel free to message our Team anytime at socialsupport@mail.metrofax.com should you have any additional questions or require further assistance. We are always here to help.
Many Thanks,
Metrofax Support Team
ZERO Customer Service and you can NOT reach a live person!
I'd had MetroFax since April 2018. Paid yearly. Hadn't used it in years, so cancelled on line 8/27/24 4:02 PM Central time. Thankfully I kept the printout of the On line cancelation. This morning, my credit card was charged $79.50 for another year subscription. Again, unable to contact a live person about this matter, so I have disputed the charge with my credit card company. What a ripoff. How many people continue to get billed and don't pay attention?
August 27, 2024
Unprompted review
Reply from MetroFax
Hello Linda, This is certainly not something you should have experienced. Our apology you can reach out to Metrofax customer service only by email or chat. If you would message us your account details at socialsupport@mail.metrofax.com we will work to resolve your issue and we would be happy to issue a refund for the annual charge.
Many Thanks,
Metrofax Support Team
Started out without knowing much about…
Started out without knowing much about the TWO accounts we have with Metrofax and Chris I. was very helpful sorting it out.
October 9, 2024
Unprompted review
Reply from MetroFax
Hello Julie,
Thank you so much for the wonderful feedback regarding your
recent interaction with Chris. We are very happy to hear that Chris was very helpful in assisting you with your account needs. We will be sure to share your kind feedback with Chris. Please feel free to message us anytime at socialsupport@mail.metrofax.com should you require any additional support.
Many Thanks,
Metrofax Support Team
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