Metro Imaging Reviews 1,803

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 4 out of 5 stars

I love the service - fast and efficient. The only thing i'd say needs improving is the website. I find it a bit confusing and always gets something wrong.

Rated 5 out of 5 stars

I've been using Metro Imaging for years, mostly for online self-service printing. I'm glad to report that nothing has changed post the merger/move. I still receive exactly what I expect to see, with a... See more

Rated 5 out of 5 stars

Unable to rate you because First class mail has not delivered after five working days. When do you think package will arrive? I am still unable to rate on this occasion (Royal Mail being an unwilli... See more

Company replied

Rated 5 out of 5 stars

We required several prints to complete the finishing touches to our pub and hotel here in London. We are delighted with the quality of the product. The pictures look amazing and really help lift the a... See more

Company replied

Company details

  1. Photo Printing Service
  2. Prints and Signs Store

Written by the company

40 years in the photographic industry has taught us that every person who works here is as important as our clients. Our aim is for a flexible workforce with multi-skilled and cross-trained people so that our level of expertise is second to none. We enjoy working in a friendly atmosphere and we want you to feel welcome too. Walk through our doors and you’ll find us a very approachable enthusiastic sort, just take a look at our staff profiles for a sneak peek into who we are and our backgrounds. We know a lot about photography and we take the time to understand your needs and tailor our service to best suit you. This personal approach, means that whatever you throw at us we are confident we can exceed your expectations. Don’t just take our word for it, drop in or give us a call and we’ll be happy to show you what Metro can do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Awful service paid to get the photos…

Awful service paid to get the photos next day it ended up being well over a week before they came!!! Crazy idea to not just post the images requested ! I had to pay out and get them redone to meet the deadline would not recommend 😡

June 18, 2025
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Reply from Metro Imaging

Thank you for reviewing our services, we are sorry to hear it has been less than satisfactory. The job was completed on time and dispatched according to instructions. Unfortunately, we are at the mercy of Royal Mail postal services. I would say, in their defence, they attempted to deliver the package three times over the week but had no response from you. They also held the package at your local Post Office should you wish to collect.
Unfortunately, these are circumstances outside of our control and feel it is disingenuous to receive such a low rating.

Rated 5 out of 5 stars

Incredible service as always

Incredible service as always. Can't recommend enough. They are true pros at what they do.

July 4, 2025
Unprompted review
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Reply from Metro Imaging

Thank you for your very positive review; it is greatly appreciated.

Rated 5 out of 5 stars

Staff were incredibly helpful

Staff were incredibly helpful and quick. I sent them a photo with the wrong ratio, they printed and gave me the photo I sent them and a corrected one. Highly recommend.

June 9, 2025
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Reply from Metro Imaging

Thank you for the positive feedback, and glad we could be of help.

Rated 5 out of 5 stars

Always professional

Super speedy and always professional
Very quick turnaroud

June 24, 2025
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Reply from Metro Imaging

Thank you for the very positive feedback, it is greatly appreciated.

Rated 5 out of 5 stars

Love these prints

Love these prints, the self service printing option is amazing value and very user friendly.

June 19, 2025
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Reply from Metro Imaging

Thank you for the five-star review. I'm glad to hear that the self-service option was successful for you.

Rated 5 out of 5 stars

Quick and informative responses and…

Quick and informative responses and suggestions.

They've been great in every stage of the printing process; from pre-printing questions, right through to getting the print sent out with a courier.

May 20, 2025
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Reply from Metro Imaging

Thank you for the five stra positive feedback, it is very much appreciated and hope we can be of service again soon.

Rated 5 out of 5 stars

Superb product and service

We required several prints to complete the finishing touches to our pub and hotel here in London. We are delighted with the quality of the product. The pictures look amazing and really help lift the ambience of the place. We were particularly struck by the professional advice and courtesy provided by Manish, who was more than happy to listen to our requirements, and provide us with exactly what we were looking for. Thank you.

May 22, 2025
Unprompted review
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Reply from Metro Imaging

Thank you for the kind comments and positive feedback; it is very much appreciated.

Rated 5 out of 5 stars

Used these guys for many years

Used these guys for many years. Recently running prints again and Manish was very helpful, offering advice and going the extra mile to ensure the image looked its best.

May 22, 2025
Unprompted review
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Reply from Metro Imaging

Thank you for the five star review, it is very much appreciated.

Rated 5 out of 5 stars

The product is fist class

The product is fist class. the service was all and more than I expected. The help and advice was to the point and friendly. Definitely Five Star.

May 13, 2025
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Reply from Metro Imaging

Thank you for the genrous feedback and five star review, it is greatly appreciated.

Rated 5 out of 5 stars

Superb service

Superb service, beautiful quality. Simon was really helpful in explaining the limitations of my image for scaling and the finished result looks brilliant - would highly recommend.

May 13, 2025
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Reply from Metro Imaging

Many thanks for the positive feedback and I will pass on your kind words to Simon.

Rated 5 out of 5 stars

Extra help ordering print online

Ordered a print from New Zealand for a client and had trouble with the self-service portal, the staff there helped me through it and printed it promptly.

April 8, 2025
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Reply from Metro Imaging

Many thanks for the five-star review and I hope your client liked the product.

Rated 3 out of 5 stars

Metro Imaging offers decent photo…

Metro Imaging offers decent photo printing services at metroimaging. Prints were nicely packaged, with good quality and a cooperative team. Ordering online was relatively easy, and a helpful call about paper selection showed good customer care. Fast turnaround is a plus, but the overall experience lacked a wow factor. Solid, but room for improvement.

March 5, 2025
Unprompted review
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Reply from Metro Imaging

Many thanks for the review, it is very much appreciated. Feedback helps us review and improve our services and we will take your comments onboard.

Rated 3 out of 5 stars

Decent experience with Metro Imaging

Decent experience with Metro Imaging. Prints were nicely done, well-packaged, and arrived quickly. Customer service was helpful, especially the phone call regarding paper options, which saved me some money. Ordering online was straightforward, though not flawless. Overall, a reliable service, but there's room for improvement in delivering an even better user experience.

March 8, 2025
Unprompted review
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Reply from Metro Imaging

Hi, Many thanks for the feedback. We take on board your comments and if you would like to contact us directly we would very much like to discuss how we can improve our services.

Rated 5 out of 5 stars

highly recommended

First time customer blown away by the fantastic quality of the print and mounting for upcoming exhibition. Would highly recommend Metro and will be using them for all my printing needs in the future. Many thanks, Clynt.

March 24, 2025
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Reply from Metro Imaging

Thank you for the five-star review and best wishes for the exhibition. I Hope we can be of service again in the future.

Rated 5 out of 5 stars

Exceptional

Excellent, very friendly and very helpful.
The print looks incredible, the sharpness and quality is exceptional! I am very picky and a bit of a perfectionist, definitely worth the price for the scans.

March 26, 2025
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Reply from Metro Imaging

Hi, many thanks for the lovely feedback, it is very much appreciated.

Rated 1 out of 5 stars

Black marks on back of print

I picked up two prints recently, and when I opened the envelope, one had heavy marking on the back. I reported this and was asked to return it for inspection. After a few days I was told that they had managed to rub the marks out - I asked the production manager to check it personally as the prints were not going to be framed. He checked and reported that the erased area was roughened so he would ask for the print to be run out again. He subsequently called me a few days after to say that we would have to pay for the reprint as the operative was adamant it would not have been sent out like this. Obviously I can’t prove that it wasn’t me who make these marks but it was disappointing not to be trusted

March 11, 2025
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Reply from Metro Imaging

Thank you for the review, we value all feedback though we are sorry that you have had a less-than-successful experience with us in production. I will email off line so that we can discuss this further.

Rated 5 out of 5 stars

1st class service

1st class service, highly recommended, would definitely use these guys again.

March 24, 2025
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Reply from Metro Imaging

Thank you for the positive five-star review, it is very much appreciated.

Rated 5 out of 5 stars

Great service all round

Manish from Metro Print called me as soon as I'd placed my online order to ask if I was familiar with the paper type I'd ordered. I wasn't so he gave me advice around why it was not the ideal type, and even sent a second sample, which was very helpful.

The result was great and very quick, and at a competitive price.

March 7, 2025
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Reply from Metro Imaging

Thank you for the positive feedback, Manish will be pleased and hope we can be of service in the future.

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