Metro Plumb Reviews 

644
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company, frequently stating the exceptional quality of plumbing services provided. Customers frequently praise the friendly and polite plumbers who arrive quickly to resolve urgent plumbing emergencies, leaks, and heating issues with great care. People truly appreciate the professional, thorough, and dedicated approach taken by engineers to fix various complex household problems efficiently. Some reviewers were not happy with communication, noting that appointments were repeatedly missed or significantly delayed without proper updates from the office. A few people also felt that customer service was unprofessional, mentioning difficulties in getting issues properly diagnosed and resolved in a timely manner.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many clients praising efficient engineers who... See more

Staff

Clients share positive opinions on staff, frequently highlighting the friendly, polite, and professional... See more

Customer service

Customers had mixed experiences with customer service, with some praising quick responses, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig, Ryan and his team of metro plumb kent are outstanding, and have recently completed a full central heating upgrade which we're very happy with. . However when they came back free of charge to r... See more

Rated 5 out of 5 stars

I highly recommend this company they came out quick for a emergency burst pipe in the bathroom, they always put the customer needs first & they do there job well ⭐️⭐️⭐️⭐️⭐️ They get job done i will... See more


Company details

  1. Plumber
  2. Gas Engineer

Written by the company

At Metro Plumb, we have over 30 regional depots with highly skilled, local, qualified plumbers on hand to help you 24/7. From dripping taps to burst pipes and toilet repairs no job is too big or small for our local plumbers. Contact us on 0800 415 514.


Contact info

3.9

Great

TrustScore 4 out of 5

644 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(644)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Metro Plumb Southampton

Shane & Harry saved us! Devastating flood .. we have been through a traumatic time, but made better by Metro Plumb Southampton, who got us through it. They are the best .. thankyou for your support, skill & professionalism & perseverance with a difficult problem. Would recommend 100%.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

You need new employees.

This is a review for the Metro Plumb driver of the van FR21 JVU for driving dangerously in Greenford in the evening. Breaking dangerously, tailgating, speeding. Absolutely horrendous. Will never even try this company or recommend if this unprofessional behaviour isn’t dealt with!

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Useless

Useless. Report invalidated the warranty for the most ridiculous reason. A salamander Homeboost attached to the mains is not doing what it was intended to do?? Then telling us the warranty would be validated if we bought a more expensive product. Absolute joke of an engineer. Shouldn't use a Homeboost if you have low flow? That's what it's for! Or if you have a tap and a shower? Useless. Incompetent. Had to ring someone for assistance. Then invalidated the warranty. Don't let these people in your home!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Metro Plumb Devon

We were let down by another contractor for a client of ours, Tommy Hamill from Metro Plumb Devon arrived problem solved within the hour we now have a happy customer. 5* Thank you Metro Plumb

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Split flexi pip on bath

The flexi pipe split on my bath causing a huge flood into both my neighbours in the flats underneath and communal stairwell.
2 lovely guys arrived - Ryan and Jack , very quickly got onto isolating the water and replacing the flexi pipe.
I was very stressed with the whole situation, but these guys were absolutely fantastic about it.
Not only did they fix quickly and efficiently they also made me feel a whole lot better.
Will definitely use this company again in future.
Well done boys and thank you again !

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

Engineer came out to find leak…

Engineer came to pinpoint leak. Got told it was the grout…fast forward 2 days someone from a different company came and sorted and said was nothing to do with the grout and took the shower fixture of the wall and filled gaps where the leak was. Engineer said that it was an easy find and doesn’t understand why it was put down as ‘grout’ and obviously the engineer that came out on Saturday just wanted his call out pay and to get home

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Metro Plumb

My upstairs toilet down pipe was completely blocked making all bathroom units and showers unusable. My house insurance, Direct Line contacted Metro Plumb. Their Engineer attended without delay.the problem was dealt with very professionally and the pipework cleared.
I was extremely pleased with Metro Plumb. I cannot thank them enough.

December 4, 2023
Unprompted review
Rated 1 out of 5 stars

Disgracefull ended up getting a private…

Disgracefull ended up getting a private contractor, the guy u sent round looked as if he didn’t want to do the job, was in his phone and number one in the que for a price I think it was then decided to cut the call off and told me if I don’t hear from him by midday to call him. I called him twice and he text and said as he was with a customer he will call myself back. He never did. Total useless.

November 25, 2023
Unprompted review
Rated 1 out of 5 stars

Engineer called out to a pinpoint leak…

Engineer called out to a pinpoint leak at base of toilet which was leaking onto the toilet floor. Engineer attended, was completely useless, insisted he couldn’t fix it there and then. He switched off our water supply without switching off the the loft tank which then flooded the house due to a drop of pressure, so dumb even a plumbing student should have known this. Has caused £3000 worth of damage and no compensation!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely first class job

Absolutely first class job ! The two guys( I think one is called Mohammed ) that attended were thorough, detailed and timely . They kept us informed at every step of the procedure and ours was a complex job but they took their time and resolved it all within 2 days 👏🏽👏🏽..

November 28, 2023
Unprompted review

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