Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more
Company replied
I recently had Craig Barker come in to correct some subpar plumbing work that had been done previously, and I couldn’t be more pleased with the service. He was quick to respond, identified the iss... See more
Company replied
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more
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Company details
- Plumber
- Gas Installation Service
- Heating Contractor
- Hot Water System Supplier
- Radiator Repair Service
- Water Pump Supplier
Written by the company
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Contact info
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, United Kingdom
- 01737833888
- office@metserveltd.com
- metserveltd.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Simon was very friendly did a good job explained what was wrong g and what was replaced to fix leak in downstairs loo. Job 5950663
May 15, 2026
Unprompted review
Simon was really helpful after I…
Simon was really helpful after I realised I'd be going into a teams call just as he arrived. We arranged for him to let himself in, do the repair and leave a report of work done. It meant I was able to focus on work without having to apologise to my client. Mega helpful. Thanks.
5957572
May 14, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Simon. It is great to read that Simon was able to complete the toilet repair in your Salisbury home with minimal fuss and without interrupting your busy schedule. Thank you so much for your custom and feedback.
Best wishes,
Met Serve Ltd
Reliable trustworthy
Simon was Reliable, on time, friendly and got the job done very quickly! Super happy with the service JB5948211
May 14, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Annie. Thank you very much for taking the time to post your lovely feedback. We're thrilled that Simon was able to resolve the plumbing emergency in your Ferndown home and install a new outside tap for you.
Best wishes,
Met Serve Ltd
Bath tap stoped working (JB5951259)
Bath tap stoped working! Along came Simon from Dyno Plumbing. His friendly can-do approach and experience quickly resolved the problem. Very happy.
May 13, 2026
Unprompted review
Reply from Met Serve Ltd
Hello David. We're delighted to have been there you when you had a plumbing emergency in your Lymington home, and that Simon was able to fix the bath tap to your satisfaction.
Best wishes,
Met Serve Ltd
Review for Carl W
We had a leaking pipe in the wall and Carl Whittington came to the rescue! He was tidy, efficient, friendly and informative. He called to let us know he was on his way and was able to identify and fix the problem. Good service.
May 13, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Kimberley. Thank you very much for your custom and 5 star feedback. We're so pleased that you are delighted with Carl's efforts when resolving the plumbing emergency in your home.
Best wishes,
Met Serve Ltd
Split Cold Water Tank - no hot water
Re JB5965001
Split cold water tank - no hot water
& no cold water upstairs.
Simon let us know he was on his way & arrived on time, Tuesday lunchtime.
He assessed the job very professionally & immediately ordered the required parts.
They were due to be delivered on Thursday but he was not available on Friday but because we were without hot water he escalated the job and arranged for a colleague to come to replace the tank on Friday.
Excellent service from Simon. Very happy
May 12, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Christine. We are so pleased that Simon F's proactive approach has assisted you in having the plumbing emergency in your Southampton home resolved. We can see Simon P is booked in to attend tomorrow and install the new cold water tank for you.
Best wishes,
Met Serve Ltd
Efficient and helpful
Phoned before arrival so I knew what time to expect him. Arrived on time. Helpful and informative and sorted everything out efficiently. Job reference: 5953347
May 12, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Cindy. Thank you for your kind words and 5 star review. We are thrilled with your comments and delighted Simon was able to provide solid information and arrange for our specialist leak detection engineer, Nick, to attend your home and try and locate the leak on your heating system.
Best wishes,
Met Serve Ltd
Billy was quick did an amazing job…
Billy was quick did an amazing job thank you
May 11, 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Debbie. We are so pleased with your comments on Billy following his work in your Brighton home fixing the pipes under your bathroom floor.
Best wishes,
Met Serve Ltd
Professional and friendly service
Niko Mesini and his colleague arrived promptly after I reported the leak to my rental agency and wasted no time carrying out the repairs. Professional service and would recommend.
May 11, 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Nathan, for your custom and taking the time to post your feedback. We are delighted you are so pleased with Niko's efforts when attending your plumbing emergency.
Best wishes,
Met Serve Ltd
Excellent service
Joe Parker and Warren James did
An excellent job and left the place clean and tidy.
May 7, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Richard. We are delighted to have been of service in fixing the plumbing problems in your Aldershot home. Thank you so much for your custom and feedback.
Best wishes,
Met Serve Ltd
Pleasant, polite and professional no-fuss plumbing repair job
Pleasant, polite and professional no-fuss plumbing repair job carried out by James Heapes. Well done!
May 6, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mario. A lovely review that sums up neatly what we strive for each and every day. Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Leak finally fixed.
Jake fixed my problem; efficient, tidy, and left everything working perfectly—no leaks, no mess.
May 6, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Susan. We're delighted to have been of assistance when you had a plumbing emergency. Thank you so much for your custom and feedback.
Best wishes,
Met Serve Ltd
First class service.
Simon used his considerable skills and experience to complete some tricky repair/replacement tasks. This was achieved in a most friendly and informative manner, sharing some very useful tips to help in maintaining the systems.
May 5, 2026
Unprompted review
Reply from Met Serve Ltd
Hi Peter. We are so pleased with your feedback on our visit to your Southampton home. Thank you! We are also proud of the fact that you called upon our services when you had an issue with your kitchen tap, and that Simon was able to deliver over what was expected by not only fixing the tap, but also offering some solid advice.
Best wishes,
Met Serve Ltd
Job 5920390 - Dyno-Rod Technician Simon called today…
Dyno-Rod Technician Simon called today to fix a problem with overflowing Water from a holding Tank on to a Flat Roof. Access to the Ball Valve was difficult due to the location of the Tank sited above Eye level behind Plasterboard. Simon displayed his Plumbing expertise in an efficient manner explaining his actions step by step, to me the 'uninitiated' customer. Personally, I admired his work ethic and friendly manner. He is a great Ambassador and a credit to your Company. I trust that he will get the recognition and personal accolade he deserves. Colin White
May 5, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Colin. Thank you very much for your kind words. We are thrilled with them and delighted Simon was able to resolve the issue with your leaking ball valve and tank in your Southampton home.
We will pass your wonderful comments to Simon and his Manager.
Best wishes,
Met Serve Ltd
Jake S did a great job
Jake S came back this morning to replace a leaking pipe under our bathroom sink. He had to remove the sink and bathroom cabinet under the sink to get assess to the pipe. He has done a great job and returned everything back to how it was. Jake is a very helpful engineer. Many Thanks
May 5, 2026
Unprompted review
Reply from Met Serve Ltd
Hello David. What a wonderful review. Thank you. It is very please to read Jake's perseverance and determination got the toilet repair in your Egham home completed. Leaving you delighted with the outcome.
Best wishes,
Met Serve Ltd
Broken pipe fixed
A pipe broke in our kitchen and we had mains pressure water spewing into the room. Jack F came out and was brilliant. He arrived quickly on a bank holiday evening, and calmly set to work fixing the pipe. We were delighted with how friendly and professional he was, and most all, very relieved that he was able to fix the pipe there and then.
May 4, 2026
Unprompted review
Reply from Met Serve Ltd
Hi Sam. We are very proud of our team and how we are able to assist when a plumbing emergency occurs. We're delighted to have been of service when such an occurrence happened to you.
Thank you for using our services.
Best wishes,
Met Serve Ltd
Job Number 5926565
Job Number 5926565
Simon was great, fixed our taps, nothing was too much trouble. He is a credit to your company.
May 1, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Carole. Thank you so much for taking the time to post your feedback. We're delighted to have been there for you when you had a plumbing issue with the bathroom taps in your Christchurch home.
Thank you for your custom.
Best wishes,
Met Serve Ltd
Billy was quick and had good…
Billy was quick and had good communication getting the job done. Very happy.
April 28, 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Billy, we're delighted to have been there for you when you the need arose with a plumbing emergency in your Brighton home. We appreciate your feedback and custom.
Best wishes,
Met Serve Ltd
Jerome Wright worked efficiently and…
Jerome Wright worked efficiently and without any fuss he fixed water leak completed the job quickly. He was polite and pleasant in his attitude and very helpful🙏🏻.
April 30, 2026
Unprompted review
Reply from Met Serve Ltd
Hi Sijo. We are so happy with the fact you are 100% satisfied with our service. We're delighted Jerome was able to get the leaking pipe fixed and do so with the best attitude.
Best wishes,
Met Serve Ltd
New Tap Spout Fitted Perfectly
Craig Barker fitted a new spout to my kitchen tap. Not a big job, but he let me know what time he'd be at my address, and was friendly and efficient and got the job completed in no time at all.
April 30, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Phil. We're delighted to have been there for you when you needed a repair to your kitchen tap. Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
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