Spoke English because my financial Italian is not that good, they had no problem and both in writing and verbally, my questions were answered in English. When email did not resolve my issue, they made... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I only just started with MEXEM, but so far my experience has been great. And I did a lot of research, MEXEM seemed the best in terms of low fees, reliability and great support. I have been in touch wi... See more
Company replied
"Excellent Italian customer service, incredibly prompt and effective! I really have nothing more to add—huge kudos to the amazing Italian team, keep up the great work!"
Company replied
Hello, I'm a Zimbabwean citizen residing in south africa and I tried opening an account on your broker, but I don't know what caused my account to stay in the forever review process, also. I want to a... See more
Company replied
Company details
Written by the company
MEXEM is a European regulated broker offering financial services to individual, corporate and institutional clients. Regulated by CySEC (license no. 325/17) and the FCA, and passported across the European Union under MiFID II, MEXEM operates under some of the strictest financial frameworks in Europe. Client funds are held in segregated accounts and protected up to €20,000 through the European Investor Compensation Fund. With access to 170 markets across 40 countries and 29 currencies, MEXEM gives you a truly global reach — including stocks, ETFs, options, futures, bonds, currencies, metals and more. With over 30,000 financial instruments available, there's no shortage of opportunity regardless of your investment style or experience level. MEXEM is built on transparency. No hidden fees, no inactivity charges, and no nasty surprises. The first withdrawal each month is free, and our competitive fee structure means more of your returns stay in your pocket. Trading is done through the award-winning Trader Workstation (TWS) — one of the most powerful platforms available, supporting 100+ order types, algorithmic strategies and real-time market data from both EU and US exchanges. For those who prefer flexibility, MEXEM also offers a web platform, mobile app and API access. Fractional share trading is available on most EU and US stocks, so you can invest in high-value companies from any budget. We also offer commission-free access to 70 curated ETFs through our partnership with WisdomTree. For investors who prefer a hands-off approach, MEXEM offers professionally managed Asset Management portfolios — built in partnership with WisdomTree and matched to your risk profile. Prefer to trade yourself but want a nudge at the right moment? The MEXEM Signal Service notifies you when potential opportunities arise. Our multilingual support team is available in 10+ languages including English, Dutch, French, Italian, Spanish and German — rated among the best in its class compared to other IBKR introducing brokers.
Contact info
Professor J.H. Bavincklaan 7, 1183 AT, Amstelveen, Netherlands
- +31 851139031
- marketing@mexem.com
- mexem.com
4.7
Excellent
677 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent costumer services
The item arrived damaged by the shipping company. Contacting them was easy and the response was quick. They sent me a new product. I only recommend changing the shipping company. Otherwise, everything was excellent.
June 22, 2026
Unprompted review
Fast response
Fast response, good tips that helped me with the right info.
June 29, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for your feedback.
We're glad our team was able to assist you.
Reply from MEXEM Europe
Thank you for the kind words! Prompt and efficient support is what we aim for. We're always here if you need us!
Absolutely fantastic Italian support – fast and flawless! ⭐⭐⭐⭐⭐
"Excellent Italian customer service, incredibly prompt and effective! I really have nothing more to add—huge kudos to the amazing Italian team, keep up the great work!"
June 24, 2026
Unprompted review
Reply from MEXEM Europe
Thank you so much! We'll make sure to pass on your kind words to the Italian team — it will mean a lot to them. We're always here for you!
Grazie Mexem
Spoke English because my financial Italian is not that good, they had no problem and both in writing and verbally, my questions were answered in English. When email did not resolve my issue, they made a suitable time to call me and patiently helped me through the process of the new security features. Very very helpful and professional.
June 11, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for the kind words! We're glad our Italian team could assist you comfortably in English — we always want to make sure communication is as smooth as possible. Happy to hear the call helped resolve everything. We're here whenever you need us!
Can a Zimbabwean citizen open an account in south africa
Hello, I'm a Zimbabwean citizen residing in south africa and I tried opening an account on your broker, but I don't know what caused my account to stay in the forever review process, also. I want to ask if you allow me to withdraw to a Zimbabwean bank though the account was opened in south africa and of course that is if you answer the first question, thanks 🙏
June 9, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for reaching out! We're sorry to hear your account opening has been delayed. Account reviews can sometimes take longer due to additional compliance checks. We'd recommend contacting our support team directly at support@mexem.com so we can look into your specific case and provide a clear update. Regarding withdrawals to a Zimbabwean bank account, our team will be happy to clarify what's possible based on your individual situation. We look forward to helping you!
Quick and reliable service and feedback.
June 2, 2026
Unprompted review
Reply from MEXEM Europe
We appreciate your review.
Glad to hear our support met your expectations.
The calm and professional manner that…
The calm and professional manner that Diane handled the network issuesa nd patience displayed was excellent.
With her assistance I was able to resolve my issue .
Mr P T Naidoo
June 2, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for your feedback.
We're glad to hear that your issue was resolved and that you had a positive experience with our support team.
Good service and brokerage
May 28, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for your feedback.
We're glad you're satisfied with our service.
Second account
Wanted to create a second account. Was assisted within in a few clicks.
May 25, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for your review.
We're pleased that setting up your second account was a smooth and straightforward process.
Tried to make an account
Tried to make an account, but didn't hear anything for 5 days straight. no email, no status update, nothing. had to call with the helpdesk, only to hear it still isnt fixed and it was a technical issue. They actually then reached out later and handled everything really nicely and offered to compensate me. Suprised by the service
May 22, 2026
Unprompted review
Reply from MEXEM Europe
Hi Timo,
Thank you for taking the time to share your experience, and our sincere apologies for the silence you ran into. Five days without an update is not the standard we hold ourselves to, and you were right to expect better communication from us.
We can confirm there was a technical issue affecting your application, which has now been resolved (as of Friday). At this point, only one document is still outstanding to complete your account — once we receive it, we expect to have everything open for you within 24 hours.
Thanks again for your patience. If there's anything else we can help with in the meantime, please don't hesitate to reach out.
Kind regards,
The MEXEM Team
Tried to onboard
Tried to onboard, after painstakingly filling in forms no way to check the application status, no emails being sent to indicate processing is in progress.
May 16, 2026
Unprompted review
Reply from MEXEM Europe
Dear Suraj,
Thank you for your feedback, and our apologies for the frustration — not being able to track your application or receive progress updates is understandably disappointing.
It looks like a technical issue with the location settings for your country of application may have gotten in the way. We'd be happy to help you complete the onboarding with our support team assisting you directly from start to finish. Just reach out, and we'll guide you through every step.
Kind regards,
The MEXEM Team
Very patient and helpful
Very patient and helpful. Great problem solvers.
Very polite.
May 14, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for your feedback.
We’re glad our team could assist you patiently and effectively.
MEXEM is good broker with low cost and…
MEXEM is good broker with low cost and superb Customer service. I have been a client for many years and they have never dissappointed.
April 29, 2026
Unprompted review
Reply from MEXEM Europe
We’re pleased to hear you’ve been satisfied with our service and support over the years.
Fast response
April 24, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for your feedback.
Glad we could get back to you quickly.
Reply from MEXEM Europe
We’re pleased that you had a positive experience with our customer service.
I’m very happy with Mexem
I’m very happy with Mexem. The platform is extremely user-friendly, and the customer service team is very easy to reach and very approachable. Questions regarding transactions, orders and other matters are answered very quickly and effectively, allowing me to continue trading straight away.
April 21, 2026
Unprompted review
Reply from MEXEM Europe
We appreciate your feedback. Glad to hear that you find the platform user-friendly and our support team responsive.
Great support, low fees
I only just started with MEXEM, but so far my experience has been great. And I did a lot of research, MEXEM seemed the best in terms of low fees, reliability and great support. I have been in touch with support multiple times for various questions. They're always very friendly, responsive and knowledgeable. That really helps to get started and build trust since this is a long-term commitment of course.
April 17, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for your feedback.
We’re glad to hear that your experience with MEXEM has been positive so far and that our support team has been helpful and responsive. We remain at your disposal as you continue your investment journey.
I was not able to close a position
I was not able to close a position, due to a margin call. Mexem closed for me (with profit). Next to that, at the same moment a stop-loss was triggered. I had asked if this was closed and the answer was yes, but I thought by Mexem. That was not the case, it was triggered automatically and I 'sold' the same position, giving me a loss. Because this communication with support was not clear, Mexem compensated the loss.
So, GREAT SERVICE!
April 9, 2026
Unprompted review
Reply from MEXEM Europe
Thank you for sharing your experience.
We’re glad to hear that our team was able to support you and resolve the situation. Clear communication is very important to us, and we appreciate your feedback as it helps us continue improving our service.
My respect and special thanks to the client service
Very fast replies. Additionally to that. Giving information and being patient to a new investor. Absolute probs and I think a lot of other clientservices for investing but also outside of this field can learn a lot from this team.
April 8, 2026
Unprompted review
Reply from MEXEM Europe
We are very glad to hear that you appreciated our fast replies, clear information, and patience. Supporting new investors in a helpful and professional way is very important to us.
Thank you for your trust in MEXEM!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.