Spoke English because my financial Italian is not that good, they had no problem and both in writing and verbally, my questions were answered in English. When email did not resolve my issue, they made... See more
Company replied
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Spoke English because my financial Italian is not that good, they had no problem and both in writing and verbally, my questions were answered in English. When email did not resolve my issue, they made... See more
Company replied
I only just started with MEXEM, but so far my experience has been great. And I did a lot of research, MEXEM seemed the best in terms of low fees, reliability and great support. I have been in touch wi... See more
Company replied
"Excellent Italian customer service, incredibly prompt and effective! I really have nothing more to add—huge kudos to the amazing Italian team, keep up the great work!"
Company replied
Hello, I'm a Zimbabwean citizen residing in south africa and I tried opening an account on your broker, but I don't know what caused my account to stay in the forever review process, also. I want to a... See more
Company replied
MEXEM is a European regulated broker offering financial services to individual, corporate and institutional clients. Regulated by CySEC (license no. 325/17) and the FCA, and passported across the European Union under MiFID II, MEXEM operates under some of the strictest financial frameworks in Europe. Client funds are held in segregated accounts and protected up to €20,000 through the European Investor Compensation Fund. With access to 170 markets across 40 countries and 29 currencies, MEXEM gives you a truly global reach — including stocks, ETFs, options, futures, bonds, currencies, metals and more. With over 30,000 financial instruments available, there's no shortage of opportunity regardless of your investment style or experience level. MEXEM is built on transparency. No hidden fees, no inactivity charges, and no nasty surprises. The first withdrawal each month is free, and our competitive fee structure means more of your returns stay in your pocket. Trading is done through the award-winning Trader Workstation (TWS) — one of the most powerful platforms available, supporting 100+ order types, algorithmic strategies and real-time market data from both EU and US exchanges. For those who prefer flexibility, MEXEM also offers a web platform, mobile app and API access. Fractional share trading is available on most EU and US stocks, so you can invest in high-value companies from any budget. We also offer commission-free access to 70 curated ETFs through our partnership with WisdomTree. For investors who prefer a hands-off approach, MEXEM offers professionally managed Asset Management portfolios — built in partnership with WisdomTree and matched to your risk profile. Prefer to trade yourself but want a nudge at the right moment? The MEXEM Signal Service notifies you when potential opportunities arise. Our multilingual support team is available in 10+ languages including English, Dutch, French, Italian, Spanish and German — rated among the best in its class compared to other IBKR introducing brokers.
Professor J.H. Bavincklaan 7, 1183 AT, Amstelveen, Netherlands
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Replied to 77% of negative reviews
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In two and a half months, they still haven't paid the promised €150 referral bonus! Even after the additional two weeks they claimed would resolve the issue, nothing happened. Following up with more questions received no response. I've already given up on it and even sent them a thank-you note to express my resignation. So, this is clearly a partially reliable system at best.
I don't think this approach will help attract more clients in the long term. They should promise a smaller amount that they are willing to pay.
I hope I can eventually access my money when I attempt to withdraw my balance. I'm afraid it might have been a mistake to transfer so much money there. For example, I even hope I can withdraw the remaining euros to Revolut (as the base currency is another one), as amounts under 2.5 euros can't be converted. Even such small amounts matter to the average European nowadays.
It is evident from others' comments and my experience that the support team may, at some point, completely stop responding.
Servizio di assistenza impeccabile, fatto da operatori qualificati, cortesi ed efficienti. Super consigliato a chi ha un conto con Interactive Brokers.
I am disappointed in your weekly newsletter. There used to be a You Tube TV presentation summarizing the coming week. This was excellent. Now this is no longer featured. Your newsletter is now basically a list of company earnings .
I'm a beginner and was needed some help in order to use the platform. I want to thank the guys for being so patience with me. way to go.
I highly recommend!
The customer service representative solves the problem very slowly, as if she is just learning how to use their own platform.I don't feel safe with my money with them, they even play tricks with the changes, they make the background settings in such a way that they do well, not the customer.I don't recommend it to anyone

Reply from MEXEM Europe
Huge disappointment. I was inexperienced, and I went there because of the Hungarian-speaking customer service. In hindsight, I see that I was misinformed multiple times on purpose so that the broker would benefit. I was also misinformed during the settings, and I had to almost beg for clear answers for days, both via email and phone. I received incredibly slow responses! They blamed it on me not understanding, even though I am also trading on many other exchanges. When a person realizes that they need to withdraw their money immediately because it is not safe, they also mess with the conversions. And on top of all this, the most shameless thing is when my money was converted to my own currency, and I wanted to initiate the withdrawal and asked for help, they even asked how much to withdraw?? I said all of it, but they said it couldn't be set that way in the request, so they withdrew 15,000 HUF less for me (about 41 USD). I guess they charged themselves a little tip. They didn't provide an explanation for why they withheld that amount. I had neither the desire nor the energy to turn to the supervisory authority, and I was afraid they would steal even more, so I agreed to the amount they suggested. Additionally, an amount equivalent to 7 USD also remained because it could no longer be converted. In total, I received 48 dollars less from my money, while I suffered a huge loss because I requested that CFD trading be disabled on the platform so that I wouldn't accidentally trade, but only hold the shares. It was a huge disappointment with MEXEM. Now, in response to this writing, they will probably reply with some lies; I have figured out the company, just like bad money!
By far the worst platform I have ever tried to use and I am a d*mn financial consultant and engineer. Pulling my funds and going elsewhere

Reply from MEXEM Europe
I would highly recommend MEXEM as a stock broker. They made the process of opening an investment account quick and easy.
MEXEM's online platform is user-friendly and intuitive, and their customer service is excellent. They are always available to answer my questions and provide me with support.
I am very happy with MEXEM and would recommend them to anyone looking for a reliable and easy-to-use stock broker.
Absolute the best broker and excellent service !!
Great complete broker, have choices out of different trading platforms, low fees, knowledgeable support. Overall very happy with my experience.
I had some questions about my account and I have spoken with Vincent, he was very helpful, friendly and above all he resolved my concerns. It was a very pleasant experience.
It's been a great overall experience with Mexem so far, starting from investing experience on the website, and with Vincent
Good job and professional services!
Excellent service, was helped by Vincent. Recommendable broker that has great trading software.
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