Mexperience Reviews 

Reply from Mexperience

Mar 10, 2025

Dear Carolyn,

We're delighted that our immigration associates in Mexico City were able to assist you. Thank you for taking a moment to share your experience about working with Maricela & Adriana and for expressing your kind appreciation. We wish you well with your lifestyle plans.

Reply from Mexperience

Mar 7, 2025

Dear Amanda,

Thank you for sharing your feedback here and expressing your kind appreciation for the service and support provided to you by our immigration associate Adriana Cruz and her team.

We're delighted to know that their assistance was so helpful to your application. We wish you well with your plans in Mexico!

Reply from Mexperience

Feb 7, 2025

Hello Patrock,

Thank you for expressing your appreciation of our associate Adriana Cruz. We're delighted that Adriana and her team were able to facilitate your visa-to-residency-card exchange process and we wish you well as your lifestyle plans continue to unfold in Mexico.

Reply from Mexperience

Jan 10, 2025

Dear Nigel,

You made a request for immigration support via our website and we referred you to our immigration associate to help with your Mexico residency application.

You and your wife arrived in Mexico in November 2024 to exchange the residency visa stamps in your passports for residency cards.

The information we publish makes it clear that it can take up to three weeks for a residency visa to be processed and exchanged for a residency card at the immigration office in Mexico.

After investigating the complaint you made to us with our associate, we sent you a comprehensive response which also included a detailed timeline and description of the events as recorded on our associate's case notes.

There was a genuine government-system issue at the time while processing your visas--it was not a "cover-up" as you claim. This caused a slight delay that was completely outside of the control of our associates. Our associates invited you back to their office in Mexico City to send an email to the immigration authorities asking if they would expedite part of the process for you due to the system issue.

Your residency card was authorized and issued two days after the appointment date our associates helped you to schedule; your wife's card was authorized six days after that appointment date (including a weekend), but she did not go to the immigration office to get the card until three days after that because, by your own volition, you took a side trip and were not in Mexico City (where you had filed) when her card was authorized.

Our associate accompanied you at the immigration office four times and did not charge you any more than the fixed fee they quoted in advance for their service.

Our associate made earnest efforts to help you and your wife throughout the situation in Mexico, and assisted you to obtain your residency cards inside the typical timescales.