Hi i bought an expensive frying pan from this company. The product is circulon. We found that although the product was non stick and had a lifetime guarantee on it that food would stick to the pan ter... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paid £309 for a saucepan set in October 24. 2 of the pans have marked, looks like the coating has come off. Have said they will replace it but with a different range. I don't want mismatched pans,... See more
Company replied
Delivery charge exorbitent. Deliveries to Northern Ireland cost £15!!! Yet free to mainland uk. Suggested they used Royal Mail or Evri who charge EXACTLY the same to and from anywhere in UK. Not inte... See more
Service? What service? Applied for replacement pans back in November. No response for months apart from the occasional "we're aware of your concern" etc, but nothing further. Eventually managed... See more
Company replied
Company details
Written by the company
We are the UK's largest supplier of top quality and innovative cookware, with global brands such as Anolon, Circulon and Prestige.
Contact info
Riverview Road, CH62 3RH, Birkenhead, United Kingdom
- https://www.meyergroup.co.uk/contact/
- meyergroup.co.uk
1.4
Bad
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took my money
Ordered a Joe Wicks pan from kitchen.bodycoach.com. Presumed the Joe Wicks/BodyCoach name would mean something but no, my money has been taken, no confirmation e mail, no answers to my many e mails, no product and when I contact Bodycoach.com, they say its not their responsibility - its the Meyer Group. How can a company be allowed to continue advertising like this and surely some of the responsibility lies with the Joe Wicks brand.
December 21, 2020
Unprompted review
Reply from Meyer Group
Hello Christopher. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about your frustrating experience. It's indeed disheartening when a purchase doesn't go as expected. If you still require further assistance, please contact us on: https://www.meyergroup.co.uk/contact/ Thanks, Consumer Care Team
Awful service bordering on a scam.
Awful. Not going to waste time giving detail on how bad this company are but for your own sake avoid.
December 21, 2020
Unprompted review
Reply from Meyer Group
Hello Oli. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about your negative experience. If you have specific concerns or issues, please feel free to contact us on: https://www.meyergroup.co.uk/contact/ and we will do our best to provide guidance or assistance. If you prefer not to share details, I understand, and I hope you find a satisfactory resolution to your situation. Thanks, Consumer Care Team
The reviews say it all. Avoid!!!
Like many others I feel I’ve been scammed by Circulon / Meyer Group. Ordered Circ46986 two Pan sets and paid for next day delivery. 2 days later only 1 arrived. Impossible to contact, won’t let you log a true feedback review and dishonestly respond to emails with a generic auto cheery ‘Thank you for letting us know you found your answer’ where? when? I didn’t! Social media rolling out the generic Covid restrictions excuse to so many victims. How about they redeploy some of their avid sales staff to dealing with them? Sounds to me like these are due to go bust and are not going to send my second set of pans. I can’t afford to donate £50 to scammers so I will now have to approach PayPal for a refund for them and the postage. Trading standards definition of being scammed is if you paid for something that you didn’t receive and can’t contact the seller! I will be reporting Circulon/Meyer group to them and also Action Fraud. I suggest that a large proportion of these reviewers do too to hopefully get them investigated.
December 10, 2020
Unprompted review
Reply from Meyer Group
Hello Frances. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about your negative experience with Circulon/Meyer Group. This is not what we expect. If you still require further assistance about your complaint, please contact us on: https://circulon.uk.com/pages/contact-us Thanks, Consumer Care Team
DISGRACEFUL BEHAVIOUR
DISGRACEFUL BEHAVIOUR. I ordered items never received or delivered however you want to put it. Been trying the contact us form 4 times for a few weeks now nothing back. Sent two via PayPal nothing.
You should be embarrassed about this as you have failed in every way. I will never deal with you again. Please do the decency and now refund me as due to your failings I had to go and purchase new items from a proper company who must say were fantastic thanks Tefal.
December 4, 2020
Unprompted review
Reply from Meyer Group
Hello Wayne. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about the frustrating experience you've had with your order. It's understandable that you are upset about the lack of response and the inconvenience caused. We may advise to keep records of all communication, order details, and evidence of attempts to resolve the issue. Please contact us on: https://www.meyergroup.co.uk/contact/ to further assist you. Thanks, Consumer Care Team
I think we are seeing Meyer Group…
I think we are seeing Meyer Group descending into Administration and Fore-Closure, thus defaulting on any further call upon all of our 10 yr Guarantees.
I’ve been foolish enough to attempt follow up on Two faulty pressure cookers in less than eighteen months, first one luckily was a refund, second one still awaiting their response. Both woefully inadequate workmanship (both fully manual) there were NO complex components to break/ other than very poor workmanship, regretfully sourced in the third world (with the distress that can cause the labourers).
They are out of contact. . . I will keep the forum posted.
If you are considering a purchase from the PRESTIGE division I would advise against.
G F
December 3, 2020
Unprompted review
Reply from Meyer Group
Hello GFGF. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
We appreciate you taking the time to share your experience, and we sincerely apologise for any inconvenience you've encountered. We understand your frustration with the issues you've faced with our pressure cookers, and we take these matters seriously.
We regret that the quality of our products did not meet your expectations, and we understand the importance of a reliable and durable kitchen appliance. Your feedback is crucial to us, and we are committed to improving our products and services based on customer experiences.
Customer satisfaction is our top priority, and we would like to work towards resolving the issues you've encountered. Please reach out to our customer service team at https://www.prestige.co.uk/pages/contact Thanks, Consumer Care Team
Woeful service
Ordered a casserole dish, money taken, no confirmation email, no response from customer service , no product delivered.
November 30, 2020
Unprompted review
Reply from Meyer Group
Hello John. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about the issues you've encountered with your order. This is certainly not the experience we want our customers to have. Please accept our sincere apologies for any inconvenience. If you still require further assistance, please contact us: https://www.meyergroup.co.uk/contact/ Thanks, Consumer Care Team
Customer service is woeful
Customer service is woeful. They tried to rip me off for postage by claiming that Inverness was not on the UK mainland. I chose to buy another product from another company. They don't deserve your custom!
November 29, 2020
Unprompted review
Reply from Meyer Group
Hello Donald. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about the challenges you faced with our customer service, and I appreciate you bringing this to our attention. We sincerely apologize for any inconvenience caused.
We strive to provide the best service possible and your feedback is crucial in helping us improve. If there's anything specific you would like us to address or if you have further details about your experience, please feel free to contact us on https://www.meyergroup.co.uk/contact/. We value your input and would like to make things right.
Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Thanks, Consumer Care Team
Frantic - lost money
Frantic - lost £60 in dealing with this company.
Returned a casserole that was too large asking for smaller one. Received an email to say that they had it and would I like something else. Responded. Heard nothing more for over a month. Keep on filling in forms online, but receive no response.
Wish I had never got involved with Meyer.
November 18, 2020
Unprompted review
Reply from Meyer Group
Hello Caroline. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about the difficulties you've experienced in dealing with Meyer Group. Losing money and not receiving a response can be incredibly frustrating. If you still require further assistance, please contact us on: https://www.meyergroup.co.uk/contact/ Thanks, Consumer Care Team
Dreadful customer service
Dreadful customer service. Trying to get a replacement hold down cup for a 3 year old Prestige pressure cooker but not shown as spareable on Meyer website. Emailed Meyer 2 weeks ago with all the details but no one has managed to answer my simple question - where can I get one, and if I cant do they expect me to throw away a 3 year old pressure cooker!
November 8, 2020
Unprompted review
Reply from Meyer Group
Hello Trevor Walker. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about the challenges you're facing in trying to obtain a replacement hold down cup for your Prestige pressure cooker. It's frustrating when it's difficult to get a response or find the needed spare parts. If you still require further assistance, please contact us on: https://www.prestige.co.uk/pages/contact Thanks, Consumer Care Team
Corner Shop Approach
This 2 bob bit company have gone to great lengths to make it impossible to contact them. I haven't received my order of a pan set and cannot get hold of them. Their base is 15 minutes away from me yet I am still waiting for the order. They DO NOT answer emails, you just get a ticket number. How much longer can p*ss poor companies blame COVID for not answering emails? If you are working at home, you still get your emails. There is an online form that you can fill in but it doesn't expose the bottom of the form allowing you to progress. Obviously MEYER use the same incompetent monkeys for their IT as they do for their delivery and customer service. I managed to find a phone number hidden in the depths of Amazon but it is just a recorded message leading you back to the online form that doesn't work. Looks like I will have to go to the small claims court to get my money back from these criminals. My advice, stay away from these incompetent cowboys.
November 3, 2020
Unprompted review
Reply from Meyer Group
Hello Lee Boden. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear that you are having trouble receiving responses during these times. I understand the frustration you've experienced. This is not what we expected from Meyer Group Brand. If you still require further assistance, please contact us on: https://www.meyergroup.co.uk/contact/ Thanks, Consumer Care Team
Really poor customer service
I agree with other reviewers - really poor customer service. Claimed under their guarantee for Circulon pans and a frying pan that had the nonstick coating failing. After a response that said they would honour the guarantee and replace the pans - great - BUT nothing then happened. No reply to subsequent emails at all for over 2months now and a phone line that doesn't work. And my fried eggs keep sticking to the pan...
October 29, 2020
Unprompted review
Reply from Meyer Group
Hello Neil. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about the frustrating experience you've had with the customer service and warranty process for your Circulon pans. It's certainly disappointing when a company doesn't follow through on their commitments, especially when it comes to honoring a guarantee. I understand the frustration and inconvenience this situation has caused. If you still require further assistance, please contact us on https://circulon.uk.com/pages/contact-us Thanks, Consumer Care Team
Wrong items sent and refused a refund!
I ordered a kettle and toaster from the Meyer Group Kitchenware Express range which arrived completely the wrong colour. After several emails were sent with no response, I launched a PayPal case against them to get my money back. They finally replied to me after I filed the dispute and said that I would have to pay the cost of returning the items even though they’d sent the wrong ones! I told them they were the wrong colour and they said because they weren’t faulty they wouldn’t pay the return postage. So I returned them at my own cost - which wasn’t cheap and they still didn’t give me a refund! I emailed them several times to get my money back as the items were returned successfully because they were signed for. PayPal had to eventually refund me the cost of the items, not the Meyer group. This process all took about 3 months to complete. I would avoid purchasing with this company at all costs! Horrendous customer service, incorrect items sent and no refund!
August 13, 2020
Unprompted review
Reply from Meyer Group
Hello Consumer. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations.
I'm sorry to hear about the frustrating experience you had with Meyer Group's Kitchenware Express range. It's disappointing when a company fails to address issues promptly and provide satisfactory customer service.
Your detailed account of the situation, especially the incorrect items, lack of response, and difficulties in obtaining a refund, is valuable for others considering purchases from this brand. It's unfortunate that you had to go through such a lengthy and challenging process to resolve the issue.
If there's anything specific you'd like assistance with or if you have further comments or questions, feel free to let me know. Your feedback can serve as a cautionary note for other consumers, and I appreciate you sharing your experience. Thanks, Consumer Care Team
Meyer Group - Kitchenware Express - Circulon
Meyer Group - Also selling under other names
Circulon - Kitchenware Express - Prestige - Joe Wicks and more.....
Purchase a frying pan from Kitchenware Express, took the money straight away, no confirmation, no delivery 3 weeks later and no reply to 3 customer service email in a week. Disgusting
My second bad experience with these people - the first was with their Circulon shop - BEWARE
July 3, 2020
Unprompted review
Reply from Meyer Group
Hello Paul Dean. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations. I'm sorry to hear about the challenges you're facing with Kitchenware Express website, especially the lack of communication and delivery issues. It's frustrating when customer service falls short of expectations. This is not the type of service that we are aiming for. If you need further assistance, please contact us on: https://kitchenwarexpress.co.uk/pages/contact-us Thanks, Consumer Care Team
Fantastic after-sales care and customer service.
I have two pans from the Joe Wicks range, one of which was unfortunately faulty. A member of staff from that branch of the company named Dan has delivered excellent customer service, honouring the generous two year warranty and sending me a replacement for the pan which was faulty. Very impressed with just how kindly my enquiry was treated.
June 14, 2020
Unprompted review
Reply from Meyer Group
Hello Flickering Ember. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations. It's fantastic to hear about the positive experience you had with Dan and the company's customer service in addressing the faulty pan from the Joe Wicks range. Honoring the warranty and providing a replacement is a great example of excellent customer service.
Your feedback is not only valuable for recognizing Dan's efforts but also for informing others about the quality of customer support from this brand.
If you have any more experiences to share or if there's anything else you'd like assistance with, feel free to let me know. Enjoy your continued use of the Joe Wicks pans! Thanks, Consumer Care Team
Excellent Customer Support
I purchased a Prestige Stainless Steel pressure cooker about 10 years ago (unable to find receipt). Whilst searching for an item on the Prestige website, I found a notice issued by Prestige in April 2012 concerning a voluntary recall of the pressure cooker (lid only). More out of hope than expectation, I emailed Prestige Customer Services this morning, received an email from them a couple of hours later advising me of a CC number I should call, which I did, and my replacement lid is now on it's way to me. I regard that as service far better than I could have reasonably expected given the age of the cooker and how long ago the recall was issued. Full marks to Prestige and their customer support.
March 11, 2020
Unprompted review
Reply from Meyer Group
Hello Richard. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations. That's fantastic to hear about the positive experience you had with Prestige's customer support! It's especially noteworthy given the age of the pressure cooker and the time that has passed since the recall was issued. Their prompt response and assistance in providing a replacement lid reflect a commitment to customer satisfaction and safety.
It's always refreshing to see companies stand by their products and take proactive measures to address any potential issues. Your feedback is valuable and can be reassuring for others considering Prestige products.
If you have any more experiences to share or if there's anything else you'd like assistance with, feel free to let me know. Enjoy your continued use of the pressure cooker! Thanks, Consumer Care Team
Circulon Infinite - Do Not Touch!
I brought the Circulon Infinite pans from John Lewis, I had been informed that these were the best on the market, there were no reviews at the time to read. I brought them in good faith. The pans are very solid and well made to a point, they are quite heavy but I like that in a pan. My big issue is with the so called non-stick it's CRAP to say the least. On the box when you read it in the shops it says this: Metal Utensils Safe!!! Then in the box it then says this: We recommend you use wooden or plastic utensils, Heavy use of metal utensils will damage the non stick! Other brands tell you not to use metal. It is clear to anyone using a non stick pan that metal will damage the non stick surface. In the cleaning instructions it says: clean surface with a dish cloth after each use, remove food and grease particles which may settle into the non stick finish - If It Is Non-Stick Nothing Should Sick Or Settle Into The Finish!!! My Eaziglade Never Stick 2 pans, I use them and clean them, with no silly stupid information as above! Lets carry on with the stupidity - For best results only use products which clearly state that they are suitable for cleaning Non stick pans, no other non stick pans request this! A spotted white film (minerals from water, starch from food) will form on the surface. The white film can be removed by rubbing the non stick surface with sponge that has been dipped in lemon juice or vinegar! Then why is it that no other company requests the same as you do? Why can you not accept that your so called non stick is just not good enough! I no that it's not good enough. I would highly recommend that no one buys these pans until such time as the Meyer Group pull there socks up and actually changes there non stick to NON-STICK!!! Please look at Eaziglide Never Stick, these are very good pans.
Mr Stephen Channon war veteran
March 10, 2020
Unprompted review
Reply from Meyer Group
Hello Stephen. We sincerely apologise for not responding to your review having failed to receive a notification. Although a significant amount of time has passed since your initial feedback, we would like to take this opportunity to follow up with you and address any concerns or questions you may have. Your feedback is essential to us, and we want to ensure that your experience with our service and products meets your expectations. I'm sorry to hear about the challenges you've faced with your Circulon Infinite pans. It's disheartening when a product doesn't meet expectations, especially when it comes to essential kitchenware.
Your feedback, particularly about the conflicting information regarding the use of metal utensils and the issues with the non-stick surface, is valuable. It's indeed frustrating when the performance doesn't align with the promises made by the product. If there's anything specific, you'd like assistance with or if you have further comments or questions, feel free to contact us on: https://www.meyergroup.co.uk/contact/ Thanks, Consumer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.