MFB Reviews 1,261

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and proactive communication, making complex processes feel straightforward and stress-free. Many people highlight the excellent service, noting the team's efficiency in securing favorable products and their dedication to keeping clients informed with regular updates and prompt responses. However, some customers also noted that the service was slow and not always conducted in the most effective manner.

What people talk about most

Staff

Reviewers consistently express positive feedback about the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the quick and efficient... See more

Product

Reviewers highlight positive aspects of product. Customers appreciate the ability to secure improved... See more

Based on these reviews

Rated 5 out of 5 stars

Jeni and the team were wonderful yet again. They introduced us to a specialist broker/lender who successfully secured a commercial mortgage for a Limited Company with an Overseas Director. MFB are... See more

Company replied

Rated 5 out of 5 stars

A Superb team who know their business. Agata sources the best deals on the Mortgage markets and delivers satisfactorily. We have had several BTL loans agreed through MFB and have been happy with the... See more

Company replied

Rated 5 out of 5 stars

I had 2 lovely ladies called Ellie R & Bianca who were super from the get go & couldn’t fault them. They were really helpful, kept me in the loop, got me updates, chased solicitors etc. as a first tim... See more

Company replied

Rated 5 out of 5 stars

We had the absloute pleasure working with Ellie and Bianca at MFB for our mortgage, and they were absolute legends! As first-time buyers, we were nervous about the whole process, but they made everyth... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Award-winning UK mortgage adviser & broker for property investors. Specialists in complex buy to let & commercial mortgages, development & bridging finance. Independent & whole of market. If there's a solution, we'll find it.

MFB - Finding the right mortgage for you!

Written by the company

Landlords - Home Buyers - Business Owners - Developers. Our focus is you. If there’s a solution, we’ll find it.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Had a really positive experience with…

Had a really positive experience with MFB who have been helping me on 3 different properties including remortgages and bridging loan . Particular shout out to Charlie Potter who has been excellent and his team Izabel, Finley and Francesca

April 10, 2026
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Reply from MFB

Hi Russ, Thank you for taking the time to leave us a fanatstic review. We're happy to hear that you had a great experience working with our team, we will pass on your wonderful feedback. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Commercial Mortgage success!

Jeni and the team were wonderful yet again.
They introduced us to a specialist broker/lender who successfully secured a commercial mortgage for a Limited Company with an Overseas Director.
MFB are now about to start work on yet another remortgage for us, again Ltd Co with Overseas Director.
Always great to work with and MFB always gets results. Would thoroughly recommend to anyone.

April 2, 2026
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Reply from MFB

Hi, we're happy to hear that the team provided wonderful service and successfully secured a commercial mortgage for you. We appreciate your continued trust as we start work on another remortgage. Thank you for recommending our services!

Rated 5 out of 5 stars

The service was excellent overall

The service was excellent overall. Guided us throughout the lengthy process and always kept in touch. Ellie and threst of the team were excellent, thank you all

April 9, 2026
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Reply from MFB

Hi Michael, we're happy to hear that you found our service excellent and that our team guided you well through the process. We appreciate your kind words and thank you for your feedback. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great Communication

I always use MFB to organise my mortgages and the service is always great. For this latest mortgage renewal I worked with Ellie Reading, she made sure she made the process as simple as possible, found me a good rate and kept checking the rates to make sure I was still getting the best deal right up until the switch over.

April 1, 2026
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Reply from MFB

Hi Marie, we're happy to hear that your mortgage renewal experience was made easy with the help of Ellie. We appreciate your continued trust in our services, and we're so glad you were satisfied with the support you received. Thank you and we look forward to supporting you with your future property finance needs!

Rated 4 out of 5 stars

MFB helped us gain a mortgage on a…

MFB helped us gain a mortgage on a short leasehold property where expert advice and knowledge of lending criteria was crucial.

March 26, 2026
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Reply from MFB

Hi, we're thrilled to hear that you had a great experience working with our team. Thank you for your feedback, we will pass this on to the team and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Remortgage

Great Service

April 7, 2026
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Reply from MFB

Hi Andy, thank you for taking the time to leave us a great 5-star review. We will pass your message on to the team and we look forward to supporting you with your future property finance needs!

Rated 5 out of 5 stars

Highly Recommend!

I have never worked with such an efficient mortgage broker. Every member of the team that I worked with were polite and very quick to reply. A special mention to Ellie and Samantha! Not only did they do the work, they also chased our solicitors for updates weekly which enabled us to complete incredibly quickly. Highly reccomend.

February 27, 2026
Unprompted review
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Reply from MFB

Hi Nicole, we're thrilled to hear that you had such a great experience working with our team! We appreciate your kind words and are so glad that our team's diligence helped you complete your mortgage quickly. Thank you for recommending us, we look forward to working with you again in the future!

Rated 5 out of 5 stars

My husband and i

My husband and i, wanted to take a moment to sincerely thanks Emma Miller for the outstanding service and support she had provided us throughout our remortgage process.

Your professionalism, knowledge, and dedication made the entire experience smooth and stress-free. You were always available to answer questions, explain the details clearly, and guide me through every step with patience and expertise. I truly appreciate the time and effort you put into securing the best possible remortgage for us.

Your commitment to excellent service did not go unnoticed, and we am extremely grateful for the amazing work you have done. We would not hesitate to recommend you to anyone looking for a reliable and knowledgeable mortgage advisor.

Thank you once again for your hard work and exceptional support.🙂

April 2, 2026
Unprompted review
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Reply from MFB

Hi Rima, we appreciate you taking the time to share your remortgage experience. We're happy to hear that the service provided by Emma was outstanding and made the process smooth, we will pass this feedback on to her. Thank you for your recommendation, we look forward to supporting you with your future property finance needs!

Rated 5 out of 5 stars

Great service again from MFB

Great service again from Charlie Potter, Finley Woods and Samantha Roberts. Charlie secured me a much improved product just before completion. Highly recommended

March 26, 2026
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Reply from MFB

Hi Benjamin, thank you for taking the time to leave us a fantastic 5-star review. We will pass your message onto the team and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Help with remortgaging

Excellent support throughout the process. Adviser was thoroughly professional providing prompt advice and direction at all times. MFB were a pleasure to deal with.

April 2, 2026
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Reply from MFB

Hi, we're happy to hear that you had such a positive experience. It's great to know our advice and direction were helpful, and we appreciate your kind words. We look forweard to working with you again in the future!

Rated 5 out of 5 stars

Our fixed mortgage was coming to an…

Our fixed mortgage was coming to an end, Emma sorted a new fixed for us at a good rate, Emma was so helpful when I was bombarding her with questions and always was quick to respond!! Thank you Emma

March 17, 2026
Unprompted review
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Reply from MFB

Hi Kerry, thank you for taking the time to leave us a fantastic 5-star review. We will pass your kind words on to Emma and we look forward to workign with you again in the future!

Rated 5 out of 5 stars

Emma has been amazing over the years…

Emma has been amazing over the years helping me! Couldn’t ask for any better really…

April 1, 2026
Unprompted review
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Reply from MFB

Hi Charlie, we are happy to hear that you've had a wonderful experience. Thank you for sharing your positive feedback; we will pass it on to Emma and we look forward to supporting your with your future proeprty finance needs!

Rated 5 out of 5 stars

A great experience from start to finish

I had a great experience working with Leroy and Izabel. The whole process was handled very efficiently from start to finish, and their communication was excellent throughout. They were always quick to respond, kept me well informed at every stage, and made everything feel straightforward and stress-free. I really appreciated their professionalism and support, and I wouldn’t hesitate to recommend them to anyone looking for a reliable mortgage broker.

March 30, 2026
Unprompted review
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Reply from MFB

Hi Natalie, we're happy to hear that you had a great experience working with both Lee and Izabel. We appreciate your kind words and will pass your message on to the team. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Wow best ever

Wow, where to I start from. I am just 2 years old in the UK being in the forces and I bought my first house. Ellie was so amazing, I remember asking a lot of dumb questions but I always got a good answer from her. Hey Management and HR, Ellie deserves a pay rise ok. I can keep going on about it but I do owe her an Easter egg atleast.

March 31, 2026
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Reply from MFB

Hi Noel, we're happy to hear that your first home-buying experience was amazing! We appreciate your kind words and will pass your fantastic feedback on to Eliie. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Amazing service

Emma was amazing. She secured me a fantastic deal on a mortgage and her and her team were available whenever I had questions or needed any help with anything. They were brilliant

March 2, 2026
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Reply from MFB

Hi Rachael, we're happy to hear that you had a great experience. We appreciate your kind words and are glad we could secure you a fantastic deal. We will pass your message on to the team and we look forward to supporting you with your future property finance needs!

Rated 5 out of 5 stars

Excellent service from Charlie Potter

Excellent service from Charlie Potter who was very helpful, supportive and easy to deal with. As an overseas landlord we are dependent on suppliers like MFB to be good communicators and to respond in timely and transparent way which Charlie did throughout this renewal.

January 15, 2026
Unprompted review
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Reply from MFB

Hi William, thank you for taking the time to leave us a fabulous 5-star review. We will pass your message on to the team and we look forward to supporting you with your future property finance needs!

Rated 5 out of 5 stars

Thanks for everyone at MFB for such a…

Thanks for everyone at MFB for such a smooth and seemingly easy process!! Steve was so helpful and thorough and can’t thank Emily enough for helping finish the transaction. Couldn’t recommend more highly! Thanks

March 19, 2026
Unprompted review
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Reply from MFB

Hi. we're happy to hear that the process was smooth and easy for you. We appreciate your high recommendation and are glad that our team could provide helpful and thorough service!

Rated 5 out of 5 stars
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Reply from MFB

Hi Abdul, we're glad we could support you with your property finance needs! We appreciate your feedback and look forward to working with you again in the future!

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