Great prices. Delivery man was outstanding. I had injury and couldn't help, but delivery was quick and fuss free. Would recommend anytime.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered timber via website. Easy to use / navigate. Competitive prices. Got call 24 hrs later to arrange delivery. Delivery date honoured as said they would. Hassle free process from start to finish a... See more
Company replied
Excellent friendly staff. 1st time using MGM so didn't know set up to collect. So many builders merchants so unpleasant and bark orders at you as if your back in Army but these guys couldn't be m... See more
Company replied
Very easy too order online. Someone called me next day too organise delivery. I placed order on Thursday and delivery was for Monday within the stated 3 working days. I sadly needed for the weekend an... See more
Company replied
Company details
Written by the company
MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.
Contact info
12 Bairds Crescent, Hamilton, ML3 9FD, Hamilton, United Kingdom
- 01698 282879
4.8
Excellent
224 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prices
Great prices. Delivery man was outstanding. I had injury and couldn't help, but delivery was quick and fuss free. Would recommend anytime.
February 24, 2026
Reply from MGMTimber - Hamilton
Hi John,
Thank you for your positive feedback.
We're glad to hear that you found our service fast and efficient, and that our driver was helpful. We strive to deliver on time and provide excellent customer service.
Kindest Regards
MGM Timber
Great place for trade supplies not so…
Great place for trade supplies not so great as an individual customer
February 8, 2026
Reply from MGMTimber - Hamilton
Hi Peter,
Whilst we're please to hear that you enjoy our services for Trade supplies, we would love to hear any feedback you may have on how we may improve your individual customer experience. A member of our customer care team has reached out to you in hopes to discuss this further.
We really appreciate your feedback, and hope to hear from you soon.
Kindest Regards,
MGM Timber.
All straight forward easy process
January 19, 2026
Reply from MGMTimber - Hamilton
Hi Eddie,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Reply from MGMTimber - Hamilton
Hi Craig,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
A+++
A phone call to confirm order , a time for delivery and well protected material.
Best timber merchants by far
December 6, 2025
Reply from MGMTimber - Hamilton
Hi,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Reply from MGMTimber - Hamilton
Hi Stewart,
This is fantastic to hear, thank you very much and we look forward to seeing you again soon.
Kind Regards,
MGM Timber.
Excellent customer service and delivery
A great choice of timber, well priced and excellent customer service and delivery.
November 12, 2025
Reply from MGMTimber - Hamilton
Hi,
Excellent service is exactly what we're striving for so this is great to hear. Thank you very much for taking the time to leave us your review.
Kindest Regards,
MGM Timber
Excellent delivery service cannot fault…
Excellent delivery service cannot fault them, wood good quality
November 1, 2025
Reply from MGMTimber - Hamilton
Hi Robert,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Reply from MGMTimber - Hamilton
Hi Jim,
Thank you for your kind words about our products and service. We're glad to hear that you enjoyed your experience with us and we hope to see you again for your future projects!
Kindest Regards
MGM Timber
Easy Business
Great service, got what I required and was on my way in 10 minutes....although I had to saw my own lengths down BUT they did provide a saw!! :)
October 24, 2025
Reply from MGMTimber - Hamilton
Hi Terence,
Thank you very much for leaving your review! We are always so pleased to hear when our customers have received great service from us.
Kindest Regards,
MGM Timber
Reply from MGMTimber - Hamilton
Hi Alan,
Thank you for your kind words about our prices and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Great price for products compared with…
Great price for products compared with mainstream DIY stores
October 3, 2025
Reply from MGMTimber - Hamilton
Hi Derek,
Thank you for your kind words about our products and prices, We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Reply from MGMTimber - Hamilton
Hi Michaela,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Well impressed with MGM
Well impressed with MGM, had a senior moment and ordered the wrong length of fencing slats, the driver was brilliant, took the wrong ones back and within 2 hours had the right lengths delivered, thank you MGM
October 20, 2025
Unprompted review
Reply from MGMTimber - Hamilton
Hi Chris,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Reply from MGMTimber - Hamilton
Hi,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Great service as always
Delivery on time, very pleasant driver. Helpful staff on branch too as I had to return something. Excellent service as always
September 9, 2025
Reply from MGMTimber - Hamilton
Hi Krystal,
Excellent service is exactly what we're striving for so this is great to hear. Thank you very much for taking the time to leave us your review.
Kindest Regards,
MGM Timber
Very Slick transaction.
easy to use website, easy place to find, good prices, was in and out in my lunch hour with 90 planks of wood to build a fence. A very easy business to deal with. deffo recommend.
September 3, 2025
Reply from MGMTimber - Hamilton
Hi Alasdair,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Friendly staff assisting and advising…
Friendly staff assisting and advising on low value orders from the public is a winner in my book 👍
August 8, 2025
Reply from MGMTimber - Hamilton
Hi Mr Farquharson,
Thank you for your lovely review, we are thrilled to hear that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
I bought quite a lot of timber from…
I bought quite a lot of timber from this company in the past 6 months for nearly £1000. In the month of August 2025 I made a return for some timber I bought which was not in good shape. The company in the Hamilton branch. The guy there said once they got the timber back they will refund me my money. It was already more than 2 weeks I did not hear from them about the refund. I keep on phoning them they said they are too busy and they will phone me back. On September the 2nd and 3rd 2025 I phone them again. Same story they will phone back. I phone again and this time the guy said that the boys are still doing the stock take and once they the return timber they will call me back again. It is ridiculous the way the treat customer. I wonder what my return and refund has to do with their stock take. I am not happy with them.
July 25, 2025
Reply from MGMTimber - Hamilton
Hi,
Thank you so much for taking the time to leave us a review,
We are so sorry to hear you have had problems receiving your refund, we have investigated this with the branch who have asked us to also pass on their sincere apologies for the delay, they have confirmed this has now been processed and should be with you shortly. if you would like to discuss this further please don't hesitate to reach out to us at web.help@mgmtimber.com and our customer service team will be happy to discuss this with you.
Kindest Regards,
MGM Timber
Great service
Great service, good price and communication. Delivery driver assisted me with carring all materials upstairs to required location.
Thanks👍🏻
July 8, 2025
Reply from MGMTimber - Hamilton
Hi David,
Thank you very much for your kind review.
We really appreciate your feedback about your experience and our lovely delivery driver.
We look forward to seeing you again soon!
Kindest regards,
MGM Timber.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.