M&H Carriers Reviews 

The company attempted to deliver a parcel to me but I was out so they left a card. They tried a second time no joy left a card. I phoned them asked them to drop it at my work which is a local police station but they refused. I advised them I was not going to be in at the times required and gave a few times I'd be in. Being a local police officer our time is restricted, she said that if delivered a third time they would send it back that was days ago no further card and no option to sort it. So I can only assume that they sent it back. The item was expensive so was the postage. POOR POOR POOR

Terrible service quality. Delivering a £5 light bulb. Wouldn't leave it at the property. Wouldn't allow for arranging redelivery after failed delivery. As advertised I attempt to arrange redelivery on the website after the first miss and I got a message 'not eligible'. Service desk unhelpful 'computer says no' 'not us we just deliver on APCs behalf' and no we will not do another delivery. Need to do better.

Customer service helpful and friendly & new driver helpful polite and friendly. A breath of fresh air. Long may this service continue.. Goods arrived in a nice new van and came off the van clean.. a fantastic change from the old vans and previous driver.
Update; Drivers go above and beyond M&H wow !! What a difference 👏 superb couriers! DX need to take a leaf out of your book for customer service for sure 10/10 thank you.

Brilliant service from Dundee branch thanks. 👏

Worst experience ever. Delivery driver was rude, hostile and dumped my one ton of coal and fired wood (£600) at the end of a ln access road and literally wouldn’t deliver to the usual previous delivery spots in my garage about 500m away. Photos attached. The driver Ian W was a disgrace. Have complained to the company and the MD Fraser Maclean sent me a trite patronising response. No reactivation, no apology for the driver’s behaviour which was disgraceful, nor offer to move the coal to the proper location at my garage. They are hiding behind the false excuse of the snow last week. My access road is hard packed gravel and absolutely no snow ice or mud and I asked the driver to even walk it with me to prove it. He refused. He dumped it at the public road and drove off in a furious mood, having first dropped the load all over the road. He was utterly irate. Even the MD is hiding behind the reason of previous Lorries getting stuck elsewhere - not my problem and even a fool could see my access road is perfectly useable. You’ve been warned - don’t use this company especially if based on Skye. They truly don’t care. Please head over to the Google review I posted of my honest experience with photos attached to which the MD has replied slandering me as a ‘bully’ publicly for seeing to share my genuine experience. Not a company to use! His private emails are even worse - patronising and chauvinistic and writing me off as an ‘emotive’ woman. Ladies - avoid this lot like the plague!

Parcel delayed by a week blaming it on half inch of snow in Scotland!!!
Half an inch of snow in Scotland CANNOT be classified as extreme weather!!!
I was willing to let it go and asked them to call me 20 mins before they attempt delivery to make sure I am home. They said that is a fair ask considering the delay from their side.

Guess what, the driver arrived did not find me -surprise- and left no call whatsoever.

Dragged myself to their depot to collect, sorry we can’t find it as our system is down. You have to wait till Monday!!!

The worse courier I have ever dealt with. They are slow rude and unhelpful. I will actively avoid companies who use this courier.

Avoid like the plague.
Parcel arrived in their office 1320 on Friday and they can't get it to me 30 miles south until Monday or Tuesday.
No apology or reason from receptionist on phone.

Every time I order anything we never get it on time. Their website is “mince” and you do not know where your parcel is and when you will receive it. Although they are an agent for APC and my experience of them is good elsewhere it is M & H that keep failing.

Horrible is the only word I can describe the service.
My order of wetwalls panels meant to arrive on 15/10 and I had delivered on 24/10 .They just turn up when ever they want without letting you know so after 2 delivers have been failed had to hire a van to collect it and to find out that panels were damaged.
Won't recommend to anyone

After a delay of 2 days, with no explanation as to why, parcel arrived today, and driver took it away with them again, surely after not fulfilling your original delivery obligations you could have contacted myself prior to the late delivery today
Have to say very unprofessional and unreliable service the company provides

I have used the Aberdeen office for the delivery.
Fast and professional service. Quick and clear quote.
Good price for pallet delivery service.
Professional attitude of the driver.
I really struggle to find any issues ( and i like to be grumpy every now and again)
Thanks M&H Carriers Aberdeen
And Looking forward to long and fruitful cooperation

Had issue with a delivery due to ups, both depots from Inverness and Elgin, extremely helpful. Politeness goes without saying, customer service excellent. Job well done more so from your guys at the Elgin depot.

Very happy with M&H's service.

No issues, very helpful and flexible. Good price. Did what they said they would when they said they were going to.
Thanks!

3 times in a row perishable items sit in depot too long, had to pick up this time or 3 times produce ruined. APC emailed to say item will be delivered next day (2 day delivery), then MH sit on it until day 5, even after APC state it will be drlivered on a certain date, MH hide behind the APC 2-5 delivery statement, even after APC say it will be delivered next day.

One driver told me , current driver cant cope and is cherry picking, making no effort to deal with perishable items, current drivers says they are under staffed and blame the caos on management.

Craig from customer support was not at all helpful, condescending, left me upset, also telling me the almost 50% 1 star on TrustPilot is fake, lol, strange how APC sit at 10% 1 star only.

I will be writing to APC with concerns there reputation and credibility is being damaged by these unconcerned clowns, terrible service.

Thanks to Nicola’s help in the Aberdeen office I was finally able to send a suitcase of clothes to Fort William having been let down previously by DPD & DHL.

Had delivery today and very dissapointed. The delivery man refused to bring the 1m/2.4m and 20kg parcel inside of my house despite me asking as im a single woman and dond have anyone to ask for help and its heavy for me. wouldt recomend this company.

EE phone left on Thursday, said I would get it next day, scanned in Glasgow on Saturday. Next scanned in Inverness on Monday morning. Phoned M & H up on Monday afternoon, said they would deliver it on Tuesday morning as in cage and can not get it. Phoned today, out for delivery Wednesday. So in Inverness warehouse for 3 days on a 24 hrs next day delivery from EE
!!

Very helpful and great staff who progressed large delivery from Aberdeen to Brighton. Customer Services explained the process, answered my multiple questions quickly and professionally, making it very easy to work with them. Thank you for all your help throughout the process. Delivery arrived securely packaged and without issue. Would definitely use again.

Very helpful and friendly staff. Helped me with for big size parcel delivery to London from Aberdeen. Accepted the parcel without prior booking which was my mistake but office helped accepting the package, explaining the process and made it very easy to work with. Customer service was very responsive to my email and kept me updated with status of my order time to time.

Local driver is excellent, but he is let down by shoddy service from the depot.
Two parcels of stock travelling with DHL have sat with them for a week which should be on the shelves in my shop at the height of the tourist season.
Phones and emails go unanswered.
If you have too many parcels then you clearly need to recruit more drivers, or take on less contract work.