The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that t... See more
Company replied
I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... See more
Company replied
Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minut... See more
Company replied
Company details
Written by the company
MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.
Contact info
United Kingdom
- 0800 061 4567
- info@mhlservices.co.uk
- mhlservices.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks,
Thanks,
He was very nice and helpful me to understand more about heating systems.
April 2, 2025
Reply from MHL Ltd
Thank you so much, we will make sure this is passed on to the engineer! Best regards, MHL
Urgent callout required
Urgent callout required. One of their Engineers Jamie on site within 3 hours. Problem identified and repaired promptly. Further faults identified and quote supplied same day.
Outstanding service from a company i have never used before. They are now top of my 'go to' list.
I have no hesitation recommending MHL to anyone.
April 1, 2025
Reply from MHL Ltd
Dear David, thank you for your kind review - it has been a pleasure and we hope to assist you in the future! Best regards, MHL
Fabulous,friendly fast.service.Brilliant
Unbelievably quick to book me in for my annual gas check
I emailed in the m0rning assuming it would be in a week or two,but had an instant responce and was inf9rmed that Brad would be with me that day at lunchtime
I respo ded to.co f9rm that was fabulous and true to thier word,he turned up,helpful and got on with his checks,cometed.and then.emailed.me.the report
Brilliant job by both office staff and engineer
Thank you
Claire
Claires cafe
March 27, 2025
Reply from MHL Ltd
Thank you Claire! Best wishes, MHL.
High Quality Service!
Unfailingly polite at every level, on the phone and in person. Mark has been servicing our boiler for some years now, and is as trustworthy and professional as one could wish for.
March 24, 2025
Reply from MHL Ltd
Thank you so much! We have made Mark aware of his good work, and we hope to see you again next year! Best regards, MHL
Moorhouse Boiler Service
Prompt response and friendly service engineer. Have used Moorhouse Boiler Services for over 13 years.
March 24, 2025
Reply from MHL Ltd
Dear Les, thank you for your kind review. It has been a pleasure and we hope it may continue too! Best regards, MHL
Brilliant from start to finish
From sending the initial enquiry to having our new boiler installed MHL were prompt with answering questions and also scheduling the work to be complete. On the day of installation everything was done to a high standard. Thank you
March 21, 2025
Reply from MHL Ltd
Dear Scott, we really appreciate your kind review: thank you so much! Best regards, MHL
MHL is an excellent company
Everyone - from the people who answer the phone to the engineers - are really responsive, friendly, and reliable.
March 14, 2025
Reply from MHL Ltd
Thank you so much, Sophie, we really appreciate your review! Best regards, MHL
Excellent company
Excellent company, the work was carried out quickly and efficiently and to a high standard. I phoned first thing on a Monday morning and when I said the boiler had broken the very kind girl who answered the phone rearranged appointments to get someone out by 10.00 - fantastic service! Would definitely use MHL again and recommend to others!
March 3, 2025
Reply from MHL Ltd
Thank you so much! It was a pleasure, and we are very grateful for your review. Best regards, MHL
Seamless service from the point of…
Seamless service from the point of booking on line - you get instant update on slots. Engineer updates prior to arrival. Good service and updates provided. Great overall service :)
March 11, 2025
Reply from MHL Ltd
Thank you so much for your review, we really appreciate it! Best regards, MHL
Fantastic service
Fantastic service. Really nice chap came out. He was professional and gave some advice. Highly recommend.
March 11, 2025
Reply from MHL Ltd
Thank you, Dave, it has been a pleasure! Best regards, MHL
On time and did exactly what they said…
On time and did exactly what they said they would do
Thank you very easy and will use again
March 7, 2025
Reply from MHL Ltd
Thank you, John, we really appreciate your review! Best regards, MHL
Really pleased with quick response…
Really pleased with quick response problem sorted. Engineer was extremely helpful and informative .thank you Eileen.
February 28, 2025
Reply from MHL Ltd
Thank you, Eileen, it has been a pleasure! Best regards, MHL
Reply from MHL Ltd
Good morning Dave, thank you for your kind review. We are happy to hear of this.
Best Wishes, MHL.
The engineer was very knowledgeable and…
The engineer was very knowledgeable and proficient. No disruption to our business. Highly recommend.
February 20, 2025
Reply from MHL Ltd
Thank you for your kind review.
Best Wishes, MHL.
First class service from start to finish
From booking the appointment to the engineers attending site and carrying out the works has been easy and efficient. First class service.
Thank you
February 20, 2025
Reply from MHL Ltd
Thank you, Sam, it has been a pleasure! Best regards, MHL
Mark Bailey provides a very thorough…
Mark Bailey provides a very thorough service. Thank you 😊
February 12, 2025
Reply from MHL Ltd
Thank you! Best regards, MHL
Reply from MHL Ltd
Thank you so much! Best regards, MHL
Very helpful team & after letting us…
Very helpful team & after letting us know they even managed to come out a day earlier.
February 11, 2025
Reply from MHL Ltd
Thanks, Ben, it has been a pleasure! Best regards, MHL
Reply from MHL Ltd
Hi James,
Thank you for your review! We look forward to working with you again in the future.
Kind Regards,
Sophie - MHL.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.