Mhstar Reviews 

Terrible at keeping to delivery dates, refuse to give any new dates to deliver Air conditioner.basically sell items they have not got..so don't get it until they get another shipment..BandQ the advertising agent are helpless useless customers services.and offer nothing except we shall email them.. promise new date...rubbish..empty promises..never again.sick of waiting in every day for days as expensive and large item..

Ordered a portable air conditioner with next-day delivery. Four days later the parcel has never moved — it hasn’t even been scanned by the courier. Never dispatched.

Contacted customer services four times. Every single response was word-for-word identical. I was clearly dealing with a bot, not a human being.

No product, no communication, no resolution. Avoid.

Spent a lot of money on garden furniture. The company are saying the DX have the items and DX are saying they are yet to receive them. From reading other reviews I believe DX over them. MH Star won’t investigate or refund me I just keep getting told I have to wait I asked how long am I suppose to wait when it’s clearly not getting delivered. I ordered off B&Q and didn’t realise it was coming from someone else. I’m now escalating it through my bank.

Seems to be a recurring theme. Purchased an item through B&Q and turned out to be shipped by Mhstar.

They lied to me telling me the order was shipped (confirmed by DPD) and didn't deliver the goods as promised.

If you see Mhstar on any item on any site, do not buy the item.

Ordered an aircon unit through B&q. Free next day delivery. Currently been waiting 5 days, they said they’ve sent it but DPD say they haven’t got it. B&q are just as bad, no help at all

We ordered an outdoor sofa from B&Q and turns out it was through MH Star. The first two boxes (out of 3) were delivered the next day. Having only received two I contacted B&Q to be told because it wasn't theirs, they would send an email and hope that someone comes back to me. I then started reading reviews on here and thought I was going to be stuck with an item for ages and just glad I bought it on a credit card, lesson learnt, won't do it again. However!!! Within about 20 minutes I'd had a response, apologising and saying the box was labelled but not yet scanned by DHL, I was given a tracking number and sure enough it turned up the next day. I'm sure those with the 1 star reviews have had awful experiences, but I just wanted to give a little hope to those who were in the same position as me and thought they would never get their item! Relieved is an understatement! (The item isn't the best quality however for something cheap and cheerful to sit on in the garden- it does the job :))

*Update* I have received my order today, we have not used the product but sll is there. Robertdyas informed me that due yo the bank holiday and heat wave there was delays in orders going out.

I have ordered something from Robertdyas that seems to be coming from this seller or warehouse. I did not realise it was going to be shipped out by a partner company until I completed the purchase. My item has still not arrived nore any information regarding delivery. My DPD tracking number leaves me with a delivery that's apparently already been delivered for a completely different item in 2024..
I can not believe big known companies are still using this place! I'll update if I finally receive my item or get any information.

Bought garden furniture from what I thought was Debenhams on 10/5 but they have told me it came from MH Star. What a pile of steaming dog poo of a company they are. I was meant to have 2 boxes delivered on 14/5.. 1 turned up on 13th, box 2 is still a no show. Debenhams seemingly can't get hold of these people to sort out sending me the 2nd box, so now I'm stuck with a box of garden furniture parts in my kitchen for an unknown length of time because these people have just ignored any communication!! Absolutely would steer well clear of these guys if you can. Unfortunately I didn't know but I'll be sure to check all the fine print next time I order anything

I would put zero stars if it was an option. I bought an AC unit from B&Q thinking I was in fact buying from B&Q. Turns out it was a third party sales item. Im in recovery of a full knee replacement and need to cool my morphine so I bought the AC as it was advertised as one day delivery. I also need it as higher heat ( its boiling here in the u.k ) increases the possibility of infection which could result in full lower leg amputation. Ive told MHstar this to simply be told " you'll get it when we send it " zero commitment to when I can actually expect my paid for item. They told me two days ago that my item was shipped. I had to be on the phone for 50 minutes to DPD ( while on morphine and tramadol ) only to find out that this company hasnt even bothered sending my item yet. Now I cant get an A.C as they are all sold out. What they seem to not factor in is that this is a very serious medical issue yet that seems to have no motervated them at all. Of corse they give the " oh we are so sorry " pro email response but then do absolutely nothing to resolve the issue. Its nit that hard - customer pays for item - YOU SEND ITEM! how hard is that!
Stay away from this company and check when on B&Q where your item is coming from!

I recently ordered a patio umbrella from MH Star UK via the B&Q website. It was advertised with next day delivery but it was clear from the courier tracking details that this was not going to happen. I contacted MH Star and was told to wait 3 business days before contacting them about the missed delivery (on a 'next day' item!). The item has not yet been scanned by the delivery company, 2 days later, and MH Star have failed to apologise for the delay, contact the courier to resolve the issue, or offer any help whatsoever. I assume that 'next day delivery' is no more than a scam to attract customers.

Item ordered through Tesco for delivery yesterday still hasn’t been dispatched no way of contacting anyone other than email form no reply would not recommend this company at all

Can I give -100? Never have I wanted a company to to bust so much.
Worst company I’ve ever encountered.
DO NOT BUY ANYTHING

False advertisement, they say next day delivery through places like B&Q so uou choose them when in reality they don’t have stock.

You’ll wait for weeks and get nothing.

Ordered an item from Tesco app and had to pay £3 delivery for delivery to arrive on Wednesday. Coming via evri and they haven't even received the item yet and it's now thursday. Would not recommend ordering anything from Tesco online if it is not directly coming through them.

I have ordered sun loungers from B&Q and they come from MHStar UK, apparently. They haven't turned up or even been scanned into the deliver system 3 days later. I gather this is an example of 'drop shipping', so B&Q doesn't hold the stock itself. I will never order anything from B&Q again; they have totally lost my trust.

Rubbish company avoid like plague. Do not order from them they will just keep your money and never deliver what you ordered. B&Q shame on you for letting this bunch of con artists gain legitimacy from using your website to rob people and make false claims about delivery

Ordered through B&Q website. Ordered 2 fans for a relative who is paralysed after a severe stroke. I have camera footage of delivery driver saying there’s only 1 package not 2. This company and BandQ have been refusing to help for nearly a week now. When they did do something it was deliberately difficult to drag it out even longer. Gone past caring about now I’m just contacting everyone like trading standards and everyone I can think of to stop this from happening to someone else. IF YOU SEE THIS COMPANY NAME ANYWHERE AVOID LIKE THE PLAGUE. Especially if it’s with B&Q and AMAZON

I did order HOMCOM 5kg Portable Vented Tumble Dryer
Machine with Timer, Blue and after I made my order I sent twice massage to the seller to ask if he can send the delivery Saturday 23/05/2026 he didn’t respond me at all and he sent the delivery yesterday and at the end they send me this message A driver has a message about your order. Reply STOP to stop receiving texts from Amazon for deliveries and pickups.

I can't find the address. Can you provide any tips or directions? Other can find me so easily they can’t find my home and no respond and still waiting if no one care tomorrow I will request refund please don’t deal with them

Really didn't want to give this company any stars. Bought items from Debenhams. Who used MH Star for the items. Didn't receive items paid for. Two boxes arrived, 1 not related to my purchase the other incomplete. So through much correspondence, with Debenhams who took my money, arrangements made for boxes to be collected today through MH Star, DX collection, tracking code given. Once collected, refund. Guess what no collection and DX don't recognise the tracking number! AVOID MH Star. The CEO of Debenhams/boo hoo. Get to know who you are working with.

DO NOT ORDER FROM THIS COMPANY. They advertise free next day delivery via B&Q and Debenhams but they don't dispatch the item for about 4-5 days.
Customer service is awful.

Ordered once from B&Q, thought I was just unlucky. Ordered again via Debenhams and they've done the exact same thing.

Awful service. Late delivery. told it would be more than a week when my email said 1-2 days. Still waiting. Lady on the phone kept interrupting and shouting over me when I tried to speak. Would not recommend.