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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with the products, often receiving them in perfect, new condition, and appreciate the competitive pricing. The delivery service is frequently praised for its speed and efficiency, with many orders arriving quickly and even ahead of schedule. People also highlight the excellent customer service, noting quick and friendly support, and clear communication regarding order status. However, some customers also noted issues with the website, finding it lacked clarity and had outdated information, particularly regarding order support emails. There were also occasional complaints about communication, with some reviewers experiencing ignored emails and a lack of updates on their orders. A few other people also felt that the included adapters for chargers were sometimes incorrect or of poor quality.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the fast shipping, good quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive outcomes, with orders... See more

Website

Customers had negative experiences with the website. Many reviewers found the site misleading, citing issues... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration... See more

Based on these reviews

Rated 4 out of 5 stars

All the devices I bought were in perfect condition, new in their packaging. I always received what I ordered. On the delivery side, sometimes it's fast (3 days) sometimes it goes beyond 3 days - some... See more

Rated 4 out of 5 stars

Took a long time to ship, but that was due to an issue with the payment method Sezzle (which apparently has a days long verification process). Support was quick and friendly, however information... See more

Company replied

Rated 4 out of 5 stars

As a user, I probably encountered some very opaque customer information. There's no order status update history, so you might not notice that the phone has arrived. I also didn't see how to arr... See more

Rated 5 out of 5 stars

Phone was shipped quickly and arrived brand new as expected. Great price. The included adapter for using the phone's charger in my country, the USA, wasn't up to the task of staying in the wall and ho... See more


Company details

  1. #3 of 5 best companies in Cell Phone Store
  2. #1 of 2 best companies in Cell Phone Accessory Store

Written by the company

MI 4 Canada is the most trusted unlocked cellphones provider in the country. We have set a benchmark in the dual sim phones industry by supplying the latest models from all the reputed brands. Top-quality and amazingly low price are the exclusive features that make our competitors envy us. Buy Xiaomi Canada from our largest collection and we suffice the needs and requirements of all budgets. We enjoy a unique reputation as the largest provider of the best android phone in the industry. It has been possible as we know the needs and requirements of mobile phone lovers in our country. We have included mobile phones from all reputed brands including Samsung Canada. Our unique features as the largest seller of mobile phones in the country have made us one of the favourite mobile selling platforms of OnePlus Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

449 reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Ordered a Xiaomi 14t pro. A little bit of a delay because the colour was sold out, but they got it back in stock when they said they would and the phone arrived quickly after.

October 31, 2024
Rated 5 out of 5 stars

Excellent as Always

This is the second time I've ordered through Mi4Canada. Excellent experience once again. I love being able to feel secure in my choice to order through this site. Also I love the very different selection of devices.

October 31, 2024
Rated 5 out of 5 stars

This Time

This time, you guys Aced It!!! Again, delivery was on time. This time, no error on my shipping... Keep up the good work! Well worth my recommendation.

October 29, 2024
Rated 1 out of 5 stars

Do NOT buy from Mi4 Canada

The first red flag should of been that they arent registered with the BBB (Better Business Bureau)
They send a magic v2 from overseas when their website claimed they had stock in canada. Phone arrived and after 1 week a line of dead pixels appeared on the front screen. I sent back and had to engage with them in emails to get a replacement finally

Replacement arrived. Within 2 weeks the inside screens seemed to have exploded after a couple emails with no response they had me send it to them. No response for 2 months so I emailed asking. They kept saying someone will get back to u in 24 hours but that never happens. I finally had enough and said give me a refund they said accounts will contact me in 24 hours. Nothing. Zip zero. I keep emailing them. Nothing

They expect me to forget about a 2000 dollar phone. Do not. Do not buy from this company.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Honor Magic V3 (global version)

I ordered the Honor Magic V3 (global version) on Saturday, August 31. It arrived on Friday, September 6. No unwanted surprises. Arrived in perfect condition. Great price. No complaints.

August 31, 2024
Rated 5 out of 5 stars

Very quick shipping

Very quick shipping ! China to canada in 2 days. Product was sealed and in prestine condition. It is my second phone from them ! I recommend to all my friends !

September 10, 2024
Rated 5 out of 5 stars

Great transaction

Mi4Canada made this transaction smooth and simple. The product came within 4 business days, as described. Will definitely be using them again for my next phone purchase. Honor magic v3

September 11, 2024
Rated 5 out of 5 stars

Fast shipping, as advertised

Shipping is fast, received shipment within a week from placing the order! Everything is as advertised, only need to pay the total at checkout! DHL driver unable to call or text in my area so better to arrange for pickup at their service point if you are in a building that has access restrictions!

September 10, 2024
Rated 1 out of 5 stars

Worthless warranty

Worthless warranty. Phone is less than a year old and Mi4 Canada will not honour their warranty. Unbelievable

July 11, 2024
Unprompted review

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