I ordered sunglasses three weeks ago. The delivery time is given as one week. In fact, the delivery took over 3 weeks. But still in time. The support kept me well informed by serious and reliable answ... See more
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Review summary
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What people talk about most
Based on these reviews
First time ordering on Mia Burton. My order was shipped the next business day and arrived fairly quickly considering the location. Unfortunately there was a defect on the lens so I will be sending the... See more
Company replied
It was very well packed and everything my only issue is that it arrived quite late than expected. But overall I am content with having chosen Mia Burton
Company replied
Highly recommend! Was sceptical at first - purchasing replacement Gucci sunglasses that RRP for $730 for $336! 100% authentic and brand new - all tags, dust cloths and case. They even added an a... See more
Company replied
Company details
About Mia Burton
Written by the company
Mia Burton is the online boutique for eyewear lovers. Our selection of designer sunglasses, eyeglasses and accessories is curated in Italy and delivered worldwide.
We offer our customers a range of services, including custom prescription lenses, free shipping and returns, multichannel assistance, style advice and buy-now-pay-later plans.
Promotions
Written by the company
- Free Shipping
- We deliver your order worldwide. Custom fees are included in the price.
- Free Returns in 60+ countries
- Available now on prescription and custom lens orders.
- $ 15 Off For Subscribers
- Enjoy a welcome coupon code to use on your first order.
- Customer Service
- We are here to help. Ask us anything with our live chat or by email.
Mia Burton Lens Care
Free 2-year Lens Coverage
For a limited time, enjoy free lens warranty with any purchase of custom lenses, including prescription glasses and sunglasses, and plano lenses with coatings.
Contact info
Via XII Gennaio 16, 90141, Palermo, Italy
- help@miaburton.com
- miaburton.com
40% OFF LENSES
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One big SCAMMY business
One big SCAMMY business! DO NOT BUY! The authenticity of their sunglasses are questionable. Glasses came with one arm bent, which they said had nothing to do with them, their website and invoice also indicate that they cover expenses related to duties which is not true, when item came in the boarder officer said that this was not possible and that nothing has gone to them. that unfortunately it’s a lie on the merchant’s part. DO NOT BUY unless you want to pay for overpriced fakes and duties that you’re going to have to pay for again once they come in. Never had such bad service!
July 16, 2025
Unprompted review
Reply from Mia Burton
Dear Kiki,
We’re very sorry to hear about your experience, but we would like to clarify a few points. All of our products are authentic, and we are authorized retailers of the brands we sell. Customs duties for our customers are always paid by us, and the same applies to the shipping of your order.
Regarding the issue you mentioned, you never provided an official invoice proving that you paid the duties yourself — only documents that were not reliable. Additionally, we opened a case with FedEx to help resolve the matter, and FedEx confirmed that the duties were correctly paid by us.
We’re sorry you were not satisfied, but please rest assured that we always follow the correct procedures and that all our products are genuine.
Best regards,
The Mia Burton Team
Lovely quality and speedy delivery
August 8, 2025
Unprompted review
Reply from Mia Burton
Hi David,
Thank you so much for your kind words!
We’re glad you’re happy with the quality and delivery.
We hope to see you again!
Best regards,
The Mia Burton Team
Avoid ordering
I purchased some sun glasses. They took a long time to arrive, but I was happy with them. Then the Gucci symbol fell off! I took photos and sent to customer services. They wanted me to pay £55 to return them and have them replaced. It took over a week to even get this response! I’ll be avoiding them going forward.
August 7, 2025
Unprompted review
Reply from Mia Burton
Dear Chloe,
Thank you for sharing your feedback.
We're truly sorry to hear you were disappointed with the process. This was a warranty replacement and, according to our policy, any shipping fees are to be covered by the customer — a condition you had previously agreed to.
The waiting time also depends on the approval from the supplier, which can occasionally take longer than expected.
We invite you to contact our customer service to close the case.
All the best,
The Mia Burton Team
Excellent Company *****
I was kept informed by email throughout the process of my order and customer service was first class
I received my glasses yesterday beautifully packaged in the designer case and box
I am very happy with this company and I would certainly recommend
July 31, 2025
Unprompted review
Reply from Mia Burton
Hi,
Thank you so much for your kind words and glowing review!
We're delighted to hear you enjoyed your shopping experience and that everything arrived beautifully. We hope to see you again soon.
All the best,
The Mia Burton Team
Reply from Mia Burton
Hi Dawn,
Thank you for your feedback!
We're so glad you were happy with our service, speed, and value. Looking forward to welcoming you back soon.
All the best,
The Mia Burton Team
Great service
Great service, timing, and price! Thank you for the amazing pair of glasses!
July 24, 2025
Unprompted review
Reply from Mia Burton
Hi Ryan,
Thanks so much for your review!
We’re thrilled to hear everything went smoothly and that you’re happy with your new pair of glasses.
All the best,
The Mia Burton Team
Amazing service
Amazing service, sunglasses were a bargain plus delivery to UK was so fast! ill be sure to use this again!
June 12, 2025
Unprompted review
Reply from Mia Burton
Hi Magdalena,
Thank you for the lovely review!
We're so pleased you found the perfect pair at a great price — and with speedy delivery too! Can't wait to have you back.
All the best,
The Mia Burton Team
I placed an order for two pairs of…
I placed an order for two pairs of reading glasses on July 5, 2025, and at the time of purchase, I was advised that they would ship by July 22, 2025.
I urgently need these glasses as my current pair is broken. I assumed that three weeks would be the maximum wait for standard frames, but as of today (23 July 2025), the order status still shows processing, with no indication of shipping.
The automated chatbot has been unhelpful, and I have already emailed to request that if the glasses do not ship by 25 July 2025, I wish to cancel the order. I have not received any response. maybe a response to this forum will be received.
July 23, 2025
Unprompted review
Reply from Mia Burton
Dear Janelle,
We sincerely apologize for the delay in shipping your order.
Please rest assured that we’re closely following up on your case and doing everything we can to speed up the process. From our records, it appears that we’ve already responded to your emails, but if anything was unclear or if there’s anything more we can assist you with, don’t hesitate to let us know.
You’ll receive a shipping confirmation with tracking details as soon as your order is dispatched.
Thank you again for your patience and understanding — we truly appreciate it.
Best regards,
The Mia Burton Team
Excellent
Best price, best products and customer service is great, i definitely recommend this website.
10/10
July 18, 2025
Unprompted review
Reply from Mia Burton
Hello Nelio,
Thanks a ton for your review!
We're thrilled you’re satisfied with our service — that’s exactly what we aim for.
Hope to see you again soon on miaburton.com.
All the best,
The Mia Burton Team
I have been trying to order but is not…
I have been trying to order but is not going through
July 16, 2025
Unprompted review
Reply from Mia Burton
Dear Customer,
Thank you for sharing your experience—we’re truly sorry to hear that something isn’t working as it should.
Our team is here to help you complete your order smoothly. Just send us a message at help@miaburton.com and we’ll take care of everything.
Regards,
The Mia Burton Team
great service, good price
my Prada sun glasses are exactly what I wanted. I tried them on a shop and found on Mia Burton for almost half of the price. Express international delivery from DHL was fast and they arrived in perfect condition. Highly recommend.
July 2, 2025
Unprompted review
Reply from Mia Burton
Hi Mariella,
We truly appreciate your feedback – it means a lot to us!
We’re committed to making every shopping experience a positive one.
See you again soon at miaburton.com!
Best,
The Mia Burton Team
Good buy
Very happy with the sunglasses I purchased. My order arrived promptly and nicely packaged. Thank you
June 25, 2025
Unprompted review
Reply from Mia Burton
Dear Ben,
Thank you so much for your kind words!
We’re happy to know you had a great experience with us.
Looking forward to welcoming you back soon on miaburton.com.
Warm regards,
The Mia Burton Team
Reply from Mia Burton
Hello Martin,
Thank you so much for your feedback!
We’re glad to hear your order arrived on time and in perfect condition.
We hope to see you again soon!
Best regards,
The Mia Burton Team
Horrible shopping experience
Had such a bad experience shopping here I purchased a prada sun glass that cost £287 after two wears the glasses became defective which is weird ,contacted customer service they advised they couldn’t do anything about it ,mind you this glasses is still under warranty ,after much back and forth they asked me to pay another £75 for shipping so they can ask roads for a swap , I have now paid that fee making it a total of £362 still haven’t got the new sunnies this has been one of the most horrible shopping experience ever definitely not worth it al alllllllll!!!!!!
June 9, 2025
Unprompted review
Reply from Mia Burton
Dear Viv,
We’re truly sorry to read your review, especially because we believe we have been managing your warranty replacement request.
As you know, your case is still in progress, and we’ve been in close contact with the brand to proceed with the warranty exchange.
The fee you mentioned covers international shipping and handling costs, which are clearly indicated in our warranty policies.
Thank you for your continued patience — we’re here to support you until your issue is fully resolved.
Best regards,
The Mia Burton Team
Outstanding customer service and superb…
Outstanding customer service and superb return policy.
I paid for express shipping of my order. Then the order took longer than expected and they immediately refunded the extra money paid.
June 1, 2025
Unprompted review
Reply from Mia Burton
Dear Luca,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with our customer service and return policy.
We always strive to ensure a smooth and fair experience for our customers, and it’s wonderful to know that our efforts made a difference for you.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Best regards,
The Mia Burton Team
Quick refund
A bit slow to post, but I have asked to cancel my order ( changed my mind) before it was posted and they refunded the same day. I am very pleased.
June 13, 2025
Unprompted review
Reply from Mia Burton
Hello Minija,
Thank you so much for your kind feedback!
We’re glad to hear you were happy with how your cancellation was handled and that everything was sorted out quickly.
We hope to see you again soon at miaburton.com.
The Mia Burton Team
Awesome and fast experience
Stylish, easy to navigate and accessible . Amazing experience
December 2, 2024
Reply from Mia Burton
Dear Customer,
Thank you for your kind words and for sharing your thoughts with us!
We hope to see you again soon at miaburton.com.
Have a lovely day,
The Mia Burton Team
Dont buy at this website. No package. No refund.
If I can, I would rate 0 star for both Mia Burton and FedEx (Negative rating for FedEx if allowed). My order (MB-1742768421112) was placed on 3/23/25. The pair of glasses was not shipped until 4/11/2025. It was fine as long as it could arrive before my vacation in late April. It NEVER arrived.
The package got hold at customs for weeks...not until I return from vacation and later emailed Mia Burton and FedEx. The package got released on 5/1 from FedEx Memphis hub...and then it went LOST!!!
I contacted Mia Burton to request a refund. I even showed the FedEx email that they admitted the package got lost. Nothing happened. The only response I got is that Mia Burton needs to file a claim with FedEx.
The refund process is still ongoing after weeks, and after numerous emails. I was never contacted by them proactively. It is always me asking for the status of the order, the shipment and the refund. Extremely disappointed on such customer service!!!
June 1, 2025
Unprompted review
Reply from Mia Burton
Dear Customer,
We're truly sorry for the inconvenience caused by the delay and handling of your order. We understand how disappointing this experience has been.
Unfortunately, your package encountered an issue with FedEx that was entirely out of our control. As per standard procedure, we had to open a formal investigation with the courier, which is still ongoing. These investigations, managed entirely by FedEx, can take time, and we understand how frustrating this wait must feel.
Please rest assured that we're following up with them closely and doing everything we can to get this resolved as quickly as possible. We’ve been in constant contact both with you and with FedEx to push for answers and keep you updated.
We sincerely apologize again for the delay and appreciate your patience. We're committed to resolving this for you.
The Mia Burton Team
Exactly as ordered
The eyeglasses are of excellent quality, and I am extremely happy with my purchase. Although the shipping took a bit longer than expected, customer service was very responsive and kept me informed throughout, so I always knew what to expect.
May 27, 2025
Unprompted review
Reply from Mia Burton
Hi Karel,
We’re so glad you took the time to leave a review!
We make it our mission to provide great service to every client.
We hope to see you again soon at miaburton.com.
Best,
The Mia Burton Team
The email to write to dosent work can I…
The email to write to dosent work can I get some help ?
May 27, 2025
Unprompted review
Reply from Mia Burton
Hello Emely,
Thank you for your message. Please note that the correct email to contact us is help@miaburton.com.
If you need any further assistance, feel free to write to us there.
Best regards,
The Mia Burton Team
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