Michael Kors Europe Reviews 

Ordered a watch for my wife for Christmas on the 13th December. The box arrived on the 16th December.... no watch, just an empty box. Have had various exchanges of email with the customer service dept since the 16th December, although they have been giving me the silent treatment for the last 6 days. I was advised that it would take up to 10 days to investigate....... it's now the 9th January and still nothing! Dreadful experience, dreadful customer service and still out of pocket by £150 ☹️ Will never buy an MK product again!

I'm actually having the same problem as everyone DPD have no idea of where my parcel is and I have messaged the company several times. My order was meant to be delivered on the 8th and that's what I was told when I placed the order. This was a birthday gift for someone and now I have no gift to give to the person how EMBARRASSING!. Such a big brand and this is the service they provide how are they still running. Seriously if I read these comments before I purchased I would have stayed away so if anyone is thinking of placing a order then totally AVOID THESE GUYS! unless your looking to get scammed.

I have never had an issue before this week. I have ordered many times previously online and they have always arrived on time or before, perfectly wrapped, in pristine condition. This week I seem to be having the same issue as others, dpd have no knowledge of tracking number or parcel. If it is because of Covid and staff shortages then it would be helpful to update their website so we know what's happening. It's the not knowing that's frustrating as well as paying for something you haven't received.

I have been a loyal customer with MK for years. In my last purchase I bought 4 handbags for my wife as a gift and it was the greatest deal I have ever found. the price included a discount of up to 60 percent 🤩
highly recommend this website.

Majid Battashi

Bought a purse from Lewis Yates. It's hardly been used but out of warranty only just. Went to michael kors for manufacturing warranty. Apparently no such thing. Won't buy michael kors again. Keep well away from the brand.

Does Michael Kors ever answer to emails?? I have emailed them since last Saturday regarding my order that didn't arrive but until now HAVE GOT NO RESPONSE from there or whatsoever. 48hrs is fine but it’s been way more than 48hrs. And the worse is the Tracking number given by them when put in DHL website it says tracking number doesn’t exist. Help Michael Kors!

I’ve recently purchase some items from Michael Kors which first took me ages to find an item because a lot of there online items are out of stock but you won’t find this out until you’re at the checkout making a payment.

The other issue is that I’ve payed for my items and I’ve been waiting 3 days now after paying extra for express delivery.

I’m unable to speak to anyone as their automated phone system doesn’t give you an option to speak to anyone, so now that they’ve taken my money, I’m stuck and just have to play the waiting game until they can be asked to send my items for me.

This is very frustrating and very unprofessional for such a large company. Once I eventually receive my items I will never purchase from this company again.

Ordered 3 items. Arrived quickly (though quality of packaging inconsistent some must have been returns from other customers) however one item was damaged and when I emailed customer service (you can’t call and no live chat) nobody replied (it’s been a month!)

Sucha a famous company, such a design, high prices but very low service! In Belgium the service has no quality!!
I have bought in January a wallet, received on Friday (I didn't like the color) so on Monday already sent them back.
They have received it on 5th February, it's almost May and I still have no money back.
I have sent copies of the ticket from the post office...
No reaction!
3 weeks ago I wrote complain, now it's exactly 14 days I wait and I have NO REPLY and no MONEY BACK ON MY ACCOUNT!!!

I am not going to order on this site anymore,
even the website is not working correct.

It’s been over 2 months now and I have never received my parcel. Their courier DPD says it’s been delivered but I never got it. I asked for who signed it and who signed my previous parcel and they shut down the investigation. Very suspicious. I’m so heartbroken. I loved the brand but after stolen goods (over £100) and forgery, never again! Waste of money :(

I got a leather wristlet for Christmas from my partner, but it was nothing like online pictures, color, material looked totally different. Returned via Royal mail and now it's been almost a month, but still didn't recieve an email or refund. I emailed customer service 5 days ago, they say order has arrived in their depo and will start investigation, as it should've been refunded already. 3 days past by, still nothing. Horrible service.

I love the brand but the website is horrific! I've seen a bag which I've totally fell in love with and I was over the moon to find it available. However, when I've got to the checkout, I found out that the item is not in stock anymore. They have ruined my dreams! Literally, they've made my day worse because of that.

Ordered a bag online for click and collect. Got confirmation email that it has been processed. However no email or call from them after a day. Checked the tracking it says being processed then after checking it again after 3 hrs it says cancelled. Still no call or email from them on what happened to my order. I called and customer service said it is no longer available. Then why did you let me purchase the bag if do not have it. Your website and customer service is terrible. Avoid ordering online its not guaranteed you will have it.

Ordered a wallet and backpack on their website from the sales section. Normally only unpopular colours are ever on sale but in Michael Kors’ case I found popular colours (such as black) were also included. The online order process was very easy and the delivery very quick. I received messages with the estimated delivery window, everything arrived really quickly and very well packaged. Would totally recommend.

Bought a few pairs of shoes from their website recently and was impressed with the service. They arrived very quickly with a good tracking service via dpd. I was able to return to store to speed up the returns process. Would recommend this website!

Great products, good delivery and returns service, however if you find the item is discounted and still in stock a few days after your purchase the only way to get the additional discount is to order the item again and send the old one back.