Misleading product description and disappointing customer service.
Misleading product description and disappointing customer service.
I ordered what was clearly advertised as a "Repair Coating Spray" in aerosol cans. What arrived were ordinary containers that require application with a brush. The entire reason for purchasing the product was the convenience of a spray application.
When I contacted customer support, I was first asked for photos and shipping details, only to be told afterward that I had received the "correct product" and that only the brand name had changed. This explanation completely ignores the actual issue: the product delivered is not in the same format as the one advertised.
Changing a brand name is one thing. Sending a brush-on product when customers expect an aerosol spray is something entirely different.
Very disappointing experience. The advertising is misleading, and customer service seems more interested in defending the shipment than addressing the customer's legitimate concern.
I would not purchase from this seller again.