MICHI tea Reviews 50

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I like whole process, from ordering to receive. Was fast, issue free and the best: I received free sample of different matcha to try out 😀

Rated 5 out of 5 stars

After an issue with our order we were helped super kindly, and they went far beyond what excellent service would have already entailed. We rate Michi with 5 stars for this service and, of course, thei... See more

Rated 5 out of 5 stars

I recently tried the matcha from this brand and I have to say, I'm absolutely blown away by its quality and taste! The matcha powder has a vibrant, lush green color.Upon opening the package, I co... See more

Rated 5 out of 5 stars

Opening the package felt like I just got a gift. The branding is amazing but the matcha is the real star! I ordered multiple but Hiro is my favorite. Best matcha I’ve ordered until now.

Company details

  1. Cafeteria

Written by the company

Speciality Matcha, From Uji, Kyoto - Amsterdam.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good service

I like whole process, from ordering to receive.
Was fast, issue free and the best: I received free sample of different matcha to try out 😀

March 8, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, high quality products and phenomenal packaging, even for single products, always some goodies such as sticjers, pins or even tryout sachets, amazing stuff

October 16, 2025
Rated 5 out of 5 stars

Delicious matcha and great service

Delicious matcha and great service. Had a bit of a mix up with my order but it was sorted out super fast by Filip and Mark. Amazing customer service as well. Thank you! Will order again and recommend!

July 8, 2025
MICHI tea logo

Reply from MICHI tea

Thanks Dominique! We value and deeply appreciate the feedback. Enjoy! : )

Rated 5 out of 5 stars

Excellent help and service

After an issue with our order we were helped super kindly, and they went far beyond what excellent service would have already entailed. We rate Michi with 5 stars for this service and, of course, their great products. This way they can count on us remaining customers for life :)

May 30, 2025
Rated 5 out of 5 stars

One of my favorite Matchas

I am a big fan of the Matcha from Michi. We met these guys in Amsterdam on the market and they were super nice. They have a great Matcha selection and I really like the design of the packaging. I just reordered a 100g package of their Hojicha.

May 18, 2025
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent company that we work with from Spain. MICHI has always been very professional, they respond quickly to our inquiries and their products are of excellent quality. Our consumers are very satisfied with everything they offer. Totally recommended.

May 27, 2025
Rated 5 out of 5 stars

Great service and product

My order was packed and shipped quickly! I am already a big fan of their matcha (ikigai and jaku) but will now be trying their hojicha as well. Overall, I am pleased with the service and product.

February 8, 2025
Rated 5 out of 5 stars

Great products and service!

I bought a matcha bowl and matcha powder from Michi as a gift and am super happy with not only the quality of the products, but the service too. The team was very quick and responsive to my questions. I researched high and low trying to find the best matcha in Amsterdam and am so happy to have stumbled upon Michi :) You can tell that they put a lot of care and effort into the work they do and it certainly shows. Looking forward to purchasing my next matcha batch soon!

January 22, 2025
Rated 5 out of 5 stars

The best matcha!

Quick postage, great product, and plastic-free packaging. Will definitely be ordering again!

January 16, 2025
MICHI tea logo

Reply from MICHI tea

Thanks for your feedback Natalia, Gratitude!

Rated 5 out of 5 stars

Great delivery

Great delivery, well packed, and thank you for the sample tester.

Also, the matcha is very good, and I look forward to my exploration of drinks with it, and until the next purchase!

January 12, 2025
MICHI tea logo

Reply from MICHI tea

Hi Lu Xue,

Thanks so much for taking the time to leave us a review here on Trustpilot , we're so pleased to hear how much you like the JAKU and the HARU that you ordered. Every product we carefuly select for our store reflects our passion for speciality Japanese matcha and our commitment to quality.

If you do have any further feedback or suggestions, we’d love to hear from you.

With gratitude,
Mark @ MICHI

Rated 5 out of 5 stars

Michi tea

Michi tea, incredible matcha, good quality. Had multiple matchas and all were delicious. Delivery is good too, fast and reliable. Matcha has a good metal package, air and light resistant.

September 16, 2024

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