I’ve inherited my great-nan’s piano which was great fun to play but needed some work done to it. Some keys rattled, the base overpowered the treble and certain keys required more pressure than others.... See more
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Ed advised my Mum and I today on a new keyboard (a Yamaha P225 with stand and other accessories) and he couldn’t have been more helpful. He took time to explain, demonstrated various brands and commun... See more
Need to work on turnover times. Paid £4 for delivery that took two days to be processed (site said 'in stock'), collected by courier and will now take another 3-5 days to arrive. Shockingly slow servi... See more
Telephoned after ordering a silver trumpet, and to check payment had been received okai. Needed it fairly quickly, and payment had only cleared the night before. The gentleman that answered the phone... See more
Company replied
Company details
Written by the company
Mickleburgh Ltd has been making pianos since the 1870’s and the retail shop opened in Stokes Croft in 1903. A family business, it has evolved to become one of the UK’s biggest music shops, specializing in pianos but selling a wide selection of musical instruments, to cater to all musicians.
Contact info
Berkeley Place, Clifton, BS8 1EH, Bristol, United Kingdom
- 0117 9241151
- mail@mickleburgh.co.uk
- mickleburgh.co.uk
4.6
Excellent
561 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Lovely staff and they set my new guitar…
Lovely staff and they set my new guitar up perfectly...
May 15, 2023
Male answered phone FULL of attitude
Male answered phone FULL of attitude, impolite so I will go elsewhere.
February 28, 2023
Unprompted review
Reply from Mickleburgh Musical Instruments
We are really sorry to hear about your experience with us. Your comments have been passed onto our management team and we will now investigate into what happened here, We pride ourselves on our great customer service and it appears we fallen short of the mark. Thank you once again for your feedback.
Old School Values With Honesty and Integrity
I dealt with Mickleburgh for the sale of my Kawai K300 piano and I have to say the customer service is exemplary.
They managed the sale efficiently, without fuss and was completed with honesty and integrity.
December 16, 2022
Unprompted review
Service from store exceptional
Service from store exceptional. Helpful advice and very friendly staff.
Website didn't process order fully and had to ring to confirm that the order had been placed
August 31, 2022
First Order
This was my first order from Mickleburgh, they had all the items I needed, and shipped them within 4 days of my order. Unfortunately the courier company they used , let them down, and combined with the customs border between them mainland and Northen Ireland, it took a while to arrive. However Mickleburgh themselves, were extremly prompt in responding to e-mails. And have assured ud they have changed couriers. They were delivered in good condition and well packaged.
September 28, 2022
We are really happy with our purchase
We are really happy with our purchase. Our daughter is very excited to learn the Ukulele.
September 23, 2022
Quick and efficient delivery.
September 14, 2022
Good service
The item was out of stock but good communication about the situation, a refund or waiting for stock, was offered, and the ordered item was sent when back in stock. It was not needed immediately so I was happy to wait.
September 14, 2022
Excellent and prompt service
Great service from this business. Went the extra mile to call and message to say postal strikes might cause delays when they didn't have to.
September 8, 2022
I was very impressed by the service…
I was very impressed by the service and the information and helpful staff and the next day delivery was a surprise bonus ,would recommend to family and friends thank you very much
September 7, 2022
Great vendor for 'one off' items other…
Great vendor for 'one off' items other sellers might not bother with and very responsive to customers queries. Altogether an 'on the ball' online merchandiser and a pleasure to do business with.
September 5, 2022
Alway excellent products and service.
September 9, 2022
Fast, Easy, Nice
Easy and fast service. I bought a Ritter guitar case which turned out to be a very nice product.
September 2, 2022
Great service at a great price
Great service at a great price. Everything about the service was friendly, helpful and efficient. I can thoroughly recommend and will very happily use again.
August 26, 2022
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