HORRIBLE EXPERIENCE
I purchased a Micro Sprite scooter for my son, and after just two days, two screws (1031) came loose and were lost. This is already unacceptable for a product of this quality and price range.
From that moment on, both my fiancé and I tried to contact Micro's customer service multiple times through email, phone calls, and the online contact form. We never received a single response. This is absolutely shocking, especially considering that Micro products are priced well above average.
We then spent days looking for replacement screws all over Paris, without any success. In the end, I was forced to order them directly from your website. The payment was made on the 11th, and the screws have still not arrived. Even worse, when I checked the shipment status today, it claimed that my address could not be found. This is simply not true: the address is correct and exactly the same one used successfully for previous deliveries.
As a result, I have wasted both time and money, but most importantly, my son has been left without his scooter and no practical way to get around Paris.
The complete lack of customer support is unacceptable. A premium product should come with premium service, and in this case the service has been non-existent.
Terrible customer experience, terrible after-sales support, and a huge disappointment. I will never purchase a Micro product again and would not recommend it to anyone.
Reply from Trottinette MICRO
Dear Giada,
We completely understand how disappointing this experience has been for your son, and we agree that a premium product must come with seamless support.
Regarding your delivery, we have updated your access instructions and phone number with the carrier. Your package containing the replacement screws was reshipped yesterday, with an estimated delivery within 72 hours.
Concerning your previous attempts to reach us: we checked our systems and found no prior messages under your email address before your recent inquiry. However, we acknowledge how frustrating it is to have to purchase replacement screws after just two days of use. To make things right, we will process a full refund for this spare parts order.
We are taking your feedback seriously to ensure better handling of such issues in the future. Please rest assured that we are doing everything we can to get your son back on his scooter as quickly as possible.
We remain at your full disposal if you need any further assistance.
Kind regards,
The Micro Mobility Team