MicroFix Reviews 

6,151
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I took my phone for an issue with the TrueDepth camera but the screen was fine and working well. When I came to get my phone back the screen was broken (lots of vertical lines on it) and they said... See more

Rated 5 out of 5 stars

Repair was suitably priced. I was kept well up to date all through the process - their online tracking portal is very useful. Team is friendly, efficient and the repair was done exactly on time, a... See more

Company replied

Rated 5 out of 5 stars

Fast Customer Service and use of Guarantee without any Questions. Thanks for rescuing my Phone! Anytime again!

Rated 2 out of 5 stars

Via the Apple Care website, Microfix was offered me repair of iPhone scree but when I arrived to the shop I clearly asked after 15 minutes waiting it seems that Microfix could not fix the screen for A... See more

Company replied

Company details

  1. Electronics Repair Shop
  2. Computer Repair Service
  3. Computer Service
  4. Mobile Phone Repair Shop
  5. Phone Repair Service

Written by the company

MicroFix – Slimmer repareren. Duurzamer IT-beheer. MicroFix is sinds 1991 dé reparatiepartner voor bedrijven, scholen, instellingen en IT-resellers die kiezen voor zekerheid, kwaliteit en duurzaamheid. We repareren laptops, desktops, smartphones, tablets, printers en servers – zowel binnen als buiten garantie – snel, deskundig en merkonafhankelijk. We zijn erkend servicepartner van Apple (Apple Authorized Service Provider), HP, Lenovo, Dell, Asus én Samsung. Of het nu gaat om een garantieclaim of een betaalde reparatie: we maken het je makkelijk. Elke geslaagde reparatie helpt mee aan onze missie: samen tegen e-waste. We verlengen de levensduur van apparaten en voorkomen onnodig elektronisch afval – goed voor jouw organisatie én voor het milieu. Met een hoofdkantoor in Leiden, een landelijke buitendienst en service op locatie (waaronder “klaar terwijl je wacht”-iPhone-reparaties), zorgen we voor gemak en continuïteit. We denken met je mee, regelen alles en nemen het werk uit handen. MicroFix staat voor vakmanschap, ervaring en maatschappelijke verantwoordelijkheid – al ruim 30 jaar.


Contact info

3.6

Average

TrustScore 3.5 out of 5

6K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(6,151)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MicroFix provide a fantastic service

MicroFix provide a fantastic service - very personal and accommodating. I have full trust in them and have used them multiple times for my Apple Products.

October 29, 2021
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Reply from MicroFix

Thank your for the 5 stars!

Rated 1 out of 5 stars

Company is shidt

Company is shidt. Service is shidt. I send my telephone 12 mini for reparation, and received back another phone, with no explanation or diagnostic. This company in collaboration with dealer company fools costumers, trying to sell them refurbished phones like new ones.

October 1, 2021
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Reply from MicroFix

I think there is a misunderstading, we will contact you to asap.

Rated 5 out of 5 stars

Brilliant and Easy

The people at microfix, were kind, efficient and well infromed. My laptop was fixed in much less time than expected, and was cleaner than it had arrived.
Everything on my laptop was exactly how it had been before.

September 27, 2021
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Reply from MicroFix

Hartelijk dank voor de 5 sterren

Rated 4 out of 5 stars

Arrived on time

Arrived on time, parts looks great
But would have include tools in the price

September 22, 2021
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Reply from MicroFix

Thank you for the four stars

Rated 5 out of 5 stars

Fast replacement of screen.

I managed to break the screen on my MacBook Pro. It was replaced and I got the machine back from Microfix in a couple of days. Friendly, fast and efficient service. Thanks.

September 2, 2021
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Reply from MicroFix

Thank you Brian!

Rated 5 out of 5 stars

Great service and very polite

Second time I get a repair by Microfix, and my initial opinion is reinforced: they are great.
I got my part fixed very quickly, had it back before the weekend.
They're all very polite, knowledgeable and ready to answer questions.

September 2, 2021
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Reply from MicroFix

Thank you Ubi!

Rated 5 out of 5 stars

Good and fast service

My computer was a mac that needed to reset but also was overheating and the keyboard was generating jumps on the screen when I used the mouse. Everything was done in the morning and in the afternoon was ready. The personal checked everything afterwards and explained me all the problem and solution.

August 23, 2021
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Reply from MicroFix

Thank you for the 5 stars!

Rated 5 out of 5 stars

Great Service And Great value very Professional

Great Service And Great value for an out of warranty repair caused by my own stupidity rather than the failure of my hardware. Microfix were timely in there communication. It was clear accurate and helpful. Especially for a non Dutch speaking person like myself. The quote for repair was clear with no hidden post repair fees. The repair work was professional and you wouldnt know even if I pointed it the entire screen has been replaced on my 27" iMac. If I have a need for any of my many Apple Products they will be my first stop

August 23, 2021
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Reply from MicroFix

Thank you for the 5 stars!

Rated 4 out of 5 stars

Good quality, but alas no express service

Good information for customer about the process (diagnostics, offer, time) through email and the site. Dell XPS15 was repaired and functions now perfectly. However, I'd appreciate possibility to have an expess service.

August 22, 2021
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Reply from MicroFix

Thank you for the 4 stars!

Rated 5 out of 5 stars

Excellent

Excellent, speedy return for my macbook pro, and microfix is the best!!

August 13, 2021
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Reply from MicroFix

Thank you Carley!

Rated 5 out of 5 stars

Helpful and fast

Helpful people, fast service, helped with my mac book air

July 26, 2021
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Reply from MicroFix

Thank you for the 5 stars!

Rated 1 out of 5 stars

Unsolicited charges

Absolute ridiculous experience!!!!
I would suggest better to go to Apple store or Authorized Apple repair store rather than visiting Microfix. They'll make you sign a form which states that you have to pay 35euros just for diagnose whereas a diagnose will eventually result in a huge lump sum of 400-500 euros. ThephoneLab is better substitute if in case you have to diagnose and figure out the reason behind malfunction of your apple device..

AVOID MICROFIX AT ALL!!! THEY ARE AN ASBOLUTE RIP OFF!!!!

May 21, 2021
Unprompted review
MicroFix logo

Reply from MicroFix

Goodafternoon,

Thank you for your response. We are very sorry that you are not completely satisfied with the service provided. We can't find your repairnumber or contactdetails. Is het possible to send your repairnumber and contactdatails to info@microfix.nl att Teamlead Customer Care.

Kind regards,
Microfix Customer Care

Rated 1 out of 5 stars

Issue with guarantee and price.

Issue: AirPod pro headphones microphone does not work well.

Diagnostic: AirPods work not well however due to the fact that one has a (visual) scratch that doesn’t have to do anything with the malfunction only one get replaced for free the other one needs to be replaced on own costs. Own cost then were higher than on the apple website.

Tipps: go to an apple store instead to microfix. Check before you let them do the diagnostic what the likely outcome could be. Diagnostic costs 30€ if you don’t agree on the proposed result adm go for the repair. Total lock up.

I’m quite shocked and frustrated that I had to pay 125 euro reparation costs for headphones that did not work, were still in time of guarantee however had a scratch on the outside.

May 15, 2021
MicroFix logo

Reply from MicroFix

Best,

Thanks for your response. We are very sorry that you are not completely satisfied with the service provided. We strive for 100% customer satisfaction and that is why we will contact you by telephone as soon as possible and discuss your dissatisfaction with you so that we can learn from your complaint and improve ourselves.

Kind regards,
Microfix Customer Care

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