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Microperfumes Reviews 10,640

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TrustScore 4 out of 5

4.0

Perfume Store
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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers are really happy with the authentic products and the opportunity to try various fragrances before committing to a full-sized bottle. Many appreciate the value for money, especially for luxury scents, and the convenience of the travel-sized sprays. People also frequently mention the good website and the ease of ordering, with some highlighting fast shipping and well-packaged items. However, some customers were dissatisfied with their orders, reporting that they received incorrect or missing items, or products that did not smell authentic or appeared diluted. A significant number of people were also unhappy with the customer service, describing it as unresponsive, unhelpful, and slow to resolve issues.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers appreciate the wide variety of perfumes and the... See more

Order

People report negative experiences with order. Many customers received incorrect items, missing products, or... See more

Customer service

Users describe negative interactions with customer service, often citing poor responsiveness and a lack of... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the authenticity and good smell... See more

Price

Consumers have mixed opinions regarding pricing. Many reviewers appreciate the opportunity to try expensive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When I went from wearing the same perfumes to being a perfume junkie, discovering Microperfumes was great because I could discover new fragrances for a small investment. Those little tiny vials are a... See more

Rated 3 out of 5 stars

I will start with the good. Great value for trial and smaller sized fragrances for those wanting to truly try before committing to a full size fragrance. Now the part that’s the issue. Custome... See more

Rated 5 out of 5 stars

Excellent selection. Good prices. No problems with order accuracy, Good website. Shipping is a little slow. Have placed multiple orders and will do so again.

Rated 5 out of 5 stars

I have bought from Microperfume on many occasions, and they're fragrances are 100% the real perfume. With the sample vials, I can test which scent mixes well with my own personal essence before buyin... See more

Company details

  1. Perfume Store

Written by the company

MicroPerfumes provides 100% authentic fragrance samples starting as low as 99¢. Find your perfect scent today and order a full-size bottle at a low price with free shipping!

Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service!

Fast turn around times and shipping, I have ordered samples of fragrances that I’ve wanted to buy but have been too scared to commit to full price. Definitely helps make a solid decision.

October 3, 2024
Rated 5 out of 5 stars

Amazing

Great smell and sample bottles are very nice and smooth with a great atomizer

October 2, 2024
Rated 1 out of 5 stars

I ordered one full perfume and 2 travel…

I ordered one full perfume and 2 travel sizes. It's complicated but I didn't get all I paid for. Lesson learned. I reached out to their customer service team. No resolution after their reply. Won't buy again. Reply from retailer response. My original package was missing on of the 3 perfumes I had ordered

August 29, 2024
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Reply from Microperfumes

Please get in touch with our customer service team and we can have the missing item replaced.

Rated 5 out of 5 stars

Amazing Products

Fast service and shipping, affordable, very courteous staff and most importantly the fragrances are amazing. I'm definitely Team Microperfumes from this day forward was a devoted customer of one of your competitors that I won't mention A** Fragrances but no longer. I just ordered three but I'm about to place another Thank You

September 30, 2024
Rated 2 out of 5 stars

Few of the bottles leaked out

Few of the bottles leaked out. Package damaged during shipping.

October 1, 2024
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Reply from Microperfumes

Dear J Rod,

We're very sorry to hear that your package was damaged during shipping, and a few of the bottles leaked out. We understand how disappointing this can be, and we appreciate you bringing this to our attention.

Please know that we take great care in packaging our products, but sometimes things can go wrong during transit. We’d be happy to help make this right. Please reach out to our customer service team with your order details, and we’ll work with you to find a solution as quickly as possible.

We value your business and are committed to ensuring you have the best experience with us!

Warm regards,

Microperfumes Team

Rated 2 out of 5 stars

I paid for “buy one

I paid for “buy one, get one”. But, that’s not what I got. Only received 2.
Nancy Readinger

September 25, 2024
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Reply from Microperfumes

Hello Nancy,

Thank you for reaching out to us.

In order to receive the "Buy 2 Travel Sprays, Get 1 Free" promotion, you must first add any 3 travel sprays of your choice to your cart.

Once you have added your 3 travel sprays, you must input the promo code in the "Enter a promo code" section on the cart page.

You can find the promo code on our home page banner or in our promotional emails. You will then see one of your travel sprays discounted and your order total adjusted. The discount will be applied to the lesser priced travel spray.

Please feel free to reach out to us with any further questions or concerns. We appreciate you choosing MicroPerfumes and hope you have a wonderful day.

Best,

Microperfumes Team

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