MidInMod Reviews 112

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the furniture, noting its durability and thoughtful design. Many people appreciate the excellent delivery service, highlighting its speed, efficiency, and the professionalism of the delivery teams. The staff are frequently commended for their helpfulness and friendly approach, making the shopping experience pleasant and easy. However, some customers experienced issues with product quality, such as damaged items upon arrival or furniture that did not match online descriptions. There were also instances of delayed deliveries and difficulties with assembly, including missing parts or misaligned holes. A few people also mentioned concerns about the return policy and the long wait times for their orders.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express satisfaction, praising the... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of furniture,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and timely... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism and helpfulness of... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy ordering... See more

Based on these reviews

Rated 4 out of 5 stars

Great looking chair. Comfortable. Arrived more than a week past estimated delivery. Packing needs improvement. The two front feet punctured the box and were sticking out a few inches. Very minor damag... See more

Rated 4 out of 5 stars

This sofa is exactly what I was hoping for—it matches the video shown on the website perfectly and is super comfy. The electric pull-out mechanism is a standout feature: very convenient and incr... See more

Rated 4 out of 5 stars

Great selection of furniture, we got a nice tv stand that is great quality wood. Parking wasn’t ideal and the associate couldn’t care less about my existence.

Rated 4 out of 5 stars

Nice bench. Very sturdy, however, the color grey in actuality is much darker than shown online. Nevertheless, looks great in my guest bedroom.



Contact info

4.1

Great

TrustScore 4 out of 5

112 reviews

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Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The table i ordered arrived damaged

The table i ordered arrived damaged, which I understand sometimes this can happen during shipping. My issue is that customer service is not very responsive and took several days and attempts to get an email response. I called the number and an associate texted the warehouse to have someone reach out to me. It's been 2 days since a rep told me I would receive a tracking number for my replacement and I still have yet to receive anything. Customer service is way below average and because of that I would never ever order from this company again. Unfortunately, sometimes it's worth it to go to a bigger company such as Wayfair to have a better customer experience. No one wants to chase anyone for something they PAID for.

February 10, 2025
Rated 1 out of 5 stars

Chair still hasn't left the partner shipper…

Chair still hasn't left the partner shipper and has been sitting since 2/6. Called MidInMod support and they said I just have to wait till the shipper they hired and I paid an extra $100 to ship to me calls me to schedule. I ordered on 1/31, it's been sitting since 2/6, it's now 2/18. Not sure if this company is real at this point.

January 31, 2025
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Reply from MidInMod

Lauren, I checked your tracking number and it says your delivery is set for today 2/20/2025. I reached out to you by phone and left a detailed message with my contact information in it. We are definitely a real company as evidenced by our hundreds of google reviews left over a period greater than 7 years. We also have a brick and mortar store in Houston Texas as well as a 100,00 sq. ft. warehouse in Sugar Land TX. If I can be of any further service please feel free to contact me at the number I left when I called you. I really hope you enjoy your purchase. Thank you for supporting a small business.

Rated 3 out of 5 stars

The salesperson was pleasant

The salesperson was pleasant. However, I was told the delivery was at no charge. Then two weeks later I get a $100 charge on my card. I know I'm a distance away, but that should have been explained when I made the purchase.
Also, I tried tracking the delivery and the tracking number is incorrect or doesn't exist!?
Not Great!

February 4, 2025
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Reply from MidInMod

Tim, we appreciate your purchase. On our shipping page it is explained that if you live in an area that is considered "remote area" by the shipping company, we are charged 100.00. We then bill the person who made that order the 100.00 - this is all clearly explained on our shipping page. At that point you have the ability to cancel the order prior to us shipping, The determination of remote area is done by Metropolitan Shipping Company, not us. We do not have your card number stored. We informed you of the charge and sent you an invoice that you agreed to pay and did then pay, so I am wondering why you said two weeks later there was a charge for 100.00, which implies you did not know about it. We informed you of the charge and you paid it by choice. We have not the ability nor the want to make any unknown charges to our guests. I see that your purchase was delivered on the 18th. I hope you are enjoying your purchase. Thank you for doing business with MIDINMOD.

Rated 5 out of 5 stars

Great item, great price

I got a great price and it was delivered in a timely manner. I love the dresser I received.

January 27, 2025
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Reply from MidInMod

Thank you for the Feedback Conner. Enjoy the dresser.

Rated 5 out of 5 stars

Quality was excellent

Quality was excellent, shipping info and updates were communicated effectively. Very impressed with the table and will certainly shop there again when I'm in the market.

January 27, 2025
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Reply from MidInMod

Thank you Matt, enjoy your new table.

Rated 5 out of 5 stars

14 chair purchase

We purchased two Kyle chairs, 4 bar stools and 8 dining chairs in one go--We were given a great deal and everything was delivered without issue. Love them all!

January 28, 2025
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Reply from MidInMod

We are glad you are enjoying your purchase!

Rated 2 out of 5 stars

Sloppy handling by your team

Sloppy handling by your team. Ordered and paid for white glove delivery. Your team gave the wrong instructions to the transportation company. I got offered a refund but no one has stepped up and offered to solve getting the furniture uncrated, assembled, placed or disposing the packaging debris.

January 6, 2025
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Reply from MidInMod

We apologize that you did not receive white glove delivery from the delivery company. We have refunded the white glove charge and hope you are enjoying your Rover Sofa.

Rated 5 out of 5 stars

Second sofa bought

Everything from the customer service in the showroom, over the phone, and the warehouse is professional, courteous and prompt. And their delivery service is just as wonderful.

December 26, 2024
Rated 5 out of 5 stars

Good quality furniture

Good quality furniture. I always look for a good finish and high quality fabric/material and I got that in MidinMod. It’s not everywhere that you get affordable furniture that is also colorful and unique. Most colorful and unique pieces I’ve seen are either luxury goods or designer. So midinmod gives your home that luxury feel without breaking your bank. I would say it’s time for them to expand into other rooms as well. They have a larger collection for living room spaces but only a small collection for bedroom, study, dining , etc. I’d definitely shop here again.

December 30, 2024
Rated 5 out of 5 stars

Velvet Globe Table Lamp

Delivery was fast. I ordered 2 of the velvet globe table lamps. They’re gorgeous and remind me of beautiful earrings sitting next to my bedside tables. The dimmer switch is also very cool!

December 2, 2024

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