We saw Dr Minnie Joesph with my 12 year old daughter who has been struggling for many months with her mental health. Dr Joseph was able to engage my daughter and enabled her to open up and express he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service we have received by Dr Parmar and his team has been exemplary. They have gone above and beyond to treat our now 3 year old daughter. The who experience has been seamless, quick and mo... See more
Company replied
I was booked in for a tongue tie release with Mr. Palmar. Me Palmar made me comfortable and explained everything really well throughout the consultation and procedure. He really took t... See more
Company replied
I have used Midland Health Clinic and specifically with Jonathan Fussey twice now and both times have received fantastic treatment. The second time in particular, I had tried to use my local GP surger... See more
Company replied
Company details
Written by the company
A Pay-As-You-Go same day Private GP service offering a range of consultations, vaccines and tests for you and your family. We are located in the heart of Edgbaston's Medical Quarter. We provide continuity of care whilst offering a holistic quality general practice fit for you and your family’s needs. Our excellent premises with on-site parking in Edgbaston will provide a relaxed, and pleasant environment for you. Our UK trained GPs are experienced, and all come with years of NHS service. Here at Midland Health we will take every attention to your health and well-being so you can live life better.
Contact info
78-79 Francis Road, B16 8SP, Birmingham, United Kingdom
- 0121 769 0999
- hello@midlandhealth.co.uk
- midlandhealth.co.uk
4.6
Excellent
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My appointment was at the Birmingham…
My appointment was at the Birmingham clinic.
All I can say is it was ok. Apart from the nice looking premises, everything else is off. Paid a hell of a price for a rushed experience. I got there early to account for any parking issues. As soon as I stepped in, I was literally rushed onto the bed, as if to say ‘you’re here early, great let’s get you out the way’. Like a conveyer-belt. For this type of service at the price I paid, I expect to be made to feel a bit more comfortable. Maybe explain what we are to expect before you slam dunk us onto the bed & get going. Put yourselves in our shoes. You may do this everyday but this may be our 1st experience of a scan. Slow down, help us to understand what to expect, take pride in your work & make us feel comfortable. Or take your prices down to account for the rushed, conveyor-belt-like service. Another thing is, I had to chase for the report which (ironically) took longer than expected to come. All a bit backwards really. Might as well have been in an NHS environment.
September 18, 2024
Unprompted review
Reply from Midland Health
Dear Helen,
Thank you for sharing your feedback, and we are sorry to hear that your experience at our clinic did not meet your expectations. We sincerely apologise for any discomfort or sense of being rushed during your visit, as we strive to offer a comfortable and professional experience for all our patients.
We understand you had travelled a considerable distance to attend your appointment, and while a drink was offered upon your arrival, we recognise that you had your own. During the appointment, Tiffany, our sonographer, took a full history to understand your symptoms and aimed to complete the scan as efficiently as possible due to the discomfort you experienced during the procedure.
We are also aware that the length of the appointment was shorter than you anticipated. While we allow up to 30 minutes for ultrasound scans, the duration can vary depending on the findings. In your case, the scan was completed in a shorter timeframe due to the nature of the results.
Please know that we take your feedback seriously and will use it to improve our service. We have asked our sonographers to ensure they take the time to explain the process and share details on how reports will be communicated after being reviewed by GPs.
Once again, we apologise for any inconvenience caused, and we would welcome the opportunity to discuss your experience further if you'd like. We hope to provide a better experience in the future.
Thank you again for your feedback.
5* experience
The staff here are amazing. I’m not a fan of doctors, however, all of you made me feel so at ease & welcome. You all are so lovely. Thank you.
September 17, 2024
Unprompted review
Reply from Midland Health
Dear Alex, Thank you so much for your kind words and 5-star review! We're thrilled to hear that our team made you feel at ease and welcome, especially knowing that visiting doctors can sometimes be daunting. Your feedback means the world to us, and we’re delighted that you had such a positive experience with us.
We look forward to welcoming you again in the future, should you ever need us. Thank you for trusting Midland Health!
Exceptional Service
The whole at Midland Health were fantastic to deal. I attend the clinic with my son, and they made us feel both at ease and were quick to act on next steps. Would 100% recommend for caring and quick service.
September 14, 2024
Unprompted review
Reply from Midland Health
Thank you for your kind words! We’re delighted to hear that you and your son had a positive experience at Midland Health. It’s great to know that our team was able to make you both feel at ease and provide prompt service. Your recommendation means a lot to us. If you need any further assistance, please don’t hesitate to get in touch.
Went with dizzy head and sudden hearing loss
Went to see me amit palmer with a ear problem. Best "ent"doctor ever new his job diagnosed problem which is more than the hospital did. Recommend him strongly would see him again. Mrs Vanessa Underhill visit on the 12 September 2024.
September 12, 2024
Unprompted review
Reply from Midland Health
Thank you for your review, Mrs. Underhill. We’re thrilled to hear that Mr. Amit Parmar provided you with a thorough and accurate diagnosis for your ear issue. It’s wonderful to know that his expertise exceeded your previous experience at the hospital. Your recommendation means a lot to us. Should you need any further assistance or care, please don’t hesitate to reach out. We wish you all the best and hope you’re feeling better.
Great Experience
My brother and I recently visited Dr. Pav Dhesi, and I can't express enough how grateful we are for her care. She was incredibly understanding and showed such compassion as she gently encouraged my brother, who was quite reluctant, to seek urgent A&E care if his condition worsened. She treated him with such respect and empathy that he listened to her advice. Thankfully, he did go to A&E, where they immediately administered IV fluids, antibiotics, and painkillers. The relief and help he received were instantaneous. We are so thankful to Dr. Pav Dhesi for her kindness and guidance!
August 30, 2024
Unprompted review
Reply from Midland Health
Thank you so much for sharing your positive experience with Dr. Pav Dhesi. We're delighted to hear that both you and your brother felt so well cared for during your visit. Dr. Dhesi’s compassionate and understanding approach is something we take great pride in, and we're glad she was able to provide the guidance your brother needed. It’s wonderful to know that he received the urgent care he required at A&E. We'll make sure to pass on your kind words to Dr. Dhesi. Wishing your brother a swift recovery and thank you again for your heartfelt review!
Fast acting and thorough
Got an appointment and was seen within the hour. Reception staff couldn’t be more helpful and polite. The consultant I saw, Dr Dhesi, was very thorough and booked a second appointment for the next day to investigate my issue. After nearly years of getting niwhere, I feel things are moving much quicker now.
I would highly recommend this clinic. There is parking on site and some spaces in the road too.
August 29, 2024
Unprompted review
Reply from Midland Health
Thank you for sharing your positive experience with us! We are delighted to hear that you were able to secure an appointment so quickly and that you found our reception staff helpful and polite. It’s great to know that Dr Dhesi, Private GP provided a thorough consultation and promptly arranged a follow-up appointment to further investigate your issue.
We strive to ensure that all of our patients receive swift and comprehensive care, and we’re pleased that you feel things are progressing quickly after years of feeling stuck.
Thank you for recommending our clinic and for highlighting the availability of parking both on-site and nearby. If you need any further assistance or have any questions, please do not hesitate to contact us.
Top Tier Professional Quality Service
The staff were pleasant, extremely helpful and professional. They ensured I received priority service as it was Bank Holiday weekend and I really appreciated that.
August 23, 2024
Unprompted review
Reply from Midland Health
Thank you for your fantastic feedback. We’re thrilled to hear that you found our staff pleasant, helpful, and professional, especially during the Bank Holiday weekend.
Providing priority service and ensuring our patients' needs are met is something we take great pride in. Your appreciation means a lot to us.
Thank you once again for your kind words. Should you need any further assistance, please don’t hesitate to reach out.
Top Tier Service
Superb service from the start, when I first phoned to make enquiries I spoke to client advisor Susan who was very kind, helpful, understanding and friendly. She worked so hard to get me a next day appointment - at my appointment I saw nurse Louise, she provided excellent care, lovely lady very compassionate and my needs were met to the fullest.
August 8, 2024
Unprompted review
Reply from Midland Health
Thank you so much for your kind words. We’re delighted to hear that you had such a positive experience with us from start to finish.
It’s wonderful to know that Susan was able to assist you efficiently and that Louise, our Nurse Manager provided you with compassionate and thorough care. We strive to offer top-tier service, and it’s gratifying to hear that our team met your expectations.
Thank you once again for your feedback and for choosing Midland Health. If you need any further assistance or have any more questions, please don’t hesitate to get in touch.
The the return call took too long
My only minor issue was the time it took for them to get back to me with an appointment. I was told it woukd be same day but took 5days , I have almost given up waiting.the appointment itself was fine and everything well explained.
August 16, 2024
Unprompted review
Reply from Midland Health
Thank you for taking the time to share your feedback. I’m pleased to hear that your appointment went well and that everything was explained to your satisfaction.
However, I’m sorry to learn about the delay in receiving your appointment call. This is not reflective of our usual standards, as we pride ourselves on providing prompt responses to our patients. We are currently investigating why there was a delay in your case to ensure it doesn’t happen again in the future.
Thank you for bringing this to our attention, and we appreciate your patience. If you have any further concerns or need additional assistance, please feel free to contact us.
Appointment with Dr Sam Smith 21st Aug
Appointment with Dr Sam Smith 21st Aug. at Edgbaston totally satisfactory and follow up MRI scan is being arranged and I look forward to the results to hopefully sort out my problem. Only slight niggle was on site car parking did not appear to be free. Fortunately I parked in the street at the front of the property.
August 21, 2024
Unprompted review
Reply from Midland Health
Thank you for your feedback regarding your appointment with Dr Sam Smith. We’re glad to hear that you found the consultation satisfactory and that your follow-up MRI scan is being arranged.
I apologise for any confusion regarding parking. We do offer free parking on-site, but it may have been particularly busy during your visit. I’m pleased you were able to find alternative parking on the street.
If you have any further concerns or need additional assistance, please do not hesitate to contact us.
Midland Heath are just amazing
Midland Heath are just amazing! Both my daughter and I have been for several issues and the care and service we have received has been outstanding. I would recommend anytime. We have been seen in the gynaecologist and adhd departments.
August 20, 2024
Unprompted review
Reply from Midland Health
Thank you so much for your kind words! We’re delighted to hear that both you and your daughter have had a positive experience with us. It’s wonderful to know that our care and service in the gynaecology and ADHD departments have met your expectations.
Your recommendation means a lot to us, and we truly appreciate your feedback. If there’s anything else we can assist with, please don’t hesitate to reach out.
ADHD and Autism assessments
I went for an autism assessment with Dr Rostamipour after autistic traits were highlighted in me by other medical professionals. I filled out a range of questionnaires before the assessment and during the assessment Dr Rostamipour was patient and thorough, explaining things to me as we went. He also said that several of my answers were indicative of ADHD, which I hadn’t previously considered, so I also went back for an ADHD assessment, and it was suggested I might try medication. It took me a while to make up my mind to try stimulants but once I did they made an immediate and life-changing difference, particularly in terms of my focus, motivation and decreasing both anxiety and fatigue. Dr Rostamipour also recommended a couple of workbooks (one of which he gave me free access to) and supplements, which I’m also now taking. The whole experience was smooth and professional and I felt supported throughout.
October 31, 2023
Unprompted review
Reply from Midland Health
Dear patient,
Thank you very much for taking the time to share your experience with us. We are delighted to hear that your assessments with Dr Rostamipour were thorough and beneficial. It’s great to know that his careful consideration and recommendations, including the medication, workbooks, and supplements, have made such a positive impact on your focus, motivation, and overall well-being.
At Midland Health, we strive to provide comprehensive and supportive care, and your feedback reassures us that we are meeting our goals. If you have any further questions or need additional support, please do not hesitate to reach out.
Thank you once again for your kind words.
Thank you Midland Health and your team
Thank you Midland Health and your team. I was seen within 10hrs of my initial enquiry and was provided a comprehensive and incredibly reassuring assessment by the most wonderful gynaecologist. I would highly recommend this service.
Thank you Midland Health and your team.
August 12, 2024
Unprompted review
Reply from Midland Health
Thank you so much for your kind words. We’re delighted to hear that you were seen promptly and that our gynaecologist provided you with a comprehensive and reassuring assessment.
It’s wonderful to know that you found our service to be highly recommendable. Your satisfaction is our priority, and we’re pleased that our team could meet your needs effectively.
Thank you once again for your feedback and for choosing Midland Health. If you need any further assistance, please don’t hesitate to get in touch.
Review for Dr Wright
Review for Dr. Sarah Wright
I had the absolute pleasure of meeting Dr. Sarah Wright when she treated my mother, who suffers from Parkinson’s and had been experiencing issues with her voice and chest. From the very first moment, Dr. Wright demonstrated exceptional professionalism and an outstanding level of care that truly set her apart.
Dr. Wright's compassion and dedication were evident throughout the entire appointment. She took the time to thoroughly understand my mother's condition, patiently listening to her concerns and addressing every question with empathy and clarity. Her depth of knowledge and expertise provided us with great reassurance and confidence in the treatment plan she recommended.
What truly stood out was Dr. Wright's genuine care and compassion. She treated my mother with the utmost respect and kindness, ensuring that she felt comfortable and supported throughout the entire process. It is rare to find a medical professional who combines such high levels of skill and humanity, but Dr. Wright excels in both.
The appointment was excellent, exceeding all our expectations. Dr. Wright not only provided top-notch medical care but also offered emotional support, making a significant positive impact on my mother’s wellbeing.
I wholeheartedly recommend Dr. Sarah Wright to anyone in need of a compassionate, professional, and exceptionally skilled medical practitioner. Her dedication to her patients is truly commendable, and we are deeply grateful for the outstanding care she provided. Thank you, Dr. Wright!
July 30, 2024
Unprompted review
Reply from Midland Health
Thank you so much for your heartfelt review. We are thrilled to hear about your positive experience with Dr. Sarah Wright.
Dr. Wright's exceptional professionalism and compassionate care are qualities we deeply value and strive to embody. It’s wonderful to know that she provided not only expert medical treatment but also genuine empathy and support to your mother.
We have passed your kind words along to Dr. Wright, and she is delighted to hear about the positive impact she had. Your high recommendation means a great deal to us.
Thank you once again for taking the time to share your experience.
Best regards,
The Midland Health Team
I saw a guy about a year ago for my…
I saw a guy about a year ago for my ongoing finger skin issue - flakey peeling incredibly sore finger tips. He was disinterested, gave me a quick review and asked little about previous consultations I have had with other specialists. Sent me off with the same topical ointments I’ve been prescribed by my gp - which don’t work. Anyway turns out I have a vitamin d deficiency. Don’t waste your time. I was expecting a dermatologist, I got a gp.
July 31, 2023
Unprompted review
Reply from Midland Health
Dear Sean,
Thank you for sharing your feedback with us. We are sorry to hear about your experience and appreciate the opportunity to address your concerns.
We would like to clarify that your appointment was with a Consultant Dermatologist, not a GP. Our specialist is highly trained and has extensive experience in diagnosing and treating complex skin conditions.
We regret that your consultation did not meet your expectations and that you felt your concerns were not adequately addressed. Our aim is always to ensure that patients' symptoms and anxieties are resolved as quickly as possible, and we are sorry if this was not your experience.
We take all feedback seriously and would like to invite you to contact our clinic directly so we can discuss your case in more detail. Your health and well-being are our top priorities, and we are committed to providing the best possible care.
Thank you for bringing this to our attention.
Very satisfied with my appointment
First of all, Dr Pav Deshi is a female GP which was perfect for me. From the start Dr Deshi listened, diagnosed and discussed prescription options to best suit me. The appointment was personal and thorough. I came away feeling very satisfied with my appointment. From my personal experience, I would have no hesitation recommending Midland Health.
July 26, 2024
Unprompted review
Reply from Midland Health
Thank you for your wonderful review. We are delighted to hear that you had a satisfying experience with Dr Pav Deshi.
It's great to know that you felt listened to and that your needs were thoroughly addressed. We appreciate your recommendation and are pleased that you felt comfortable and well-cared for during your appointment.
We look forward to continuing to provide you with excellent care.
Wonderful experience with Dr Pav
Wonderful experience with Dr Pav, listened, understood and showed a wonderful personal approach. If it were cheaper I wouldn’t go anywhere else!
July 19, 2024
Unprompted review
Reply from Midland Health
Thank you for your kind review. We are delighted to hear about your wonderful experience with Dr Pav. It's gratifying to know that you felt listened to, understood, and appreciated her personal approach.
We understand the importance of affordability and continuously strive to offer the best value for our services. Your feedback is invaluable, and we hope to welcome you back in the future.
Excellent service
Excellent service. Dr Kasparis and his team are extremely friendly as well as professional. The service was financially competitive being as much as 10 times cheaper than some of the more well known private medical services. Highly recommended.
June 27, 2024
Unprompted review
Reply from Midland Health
Thank you very much for your wonderful review.
We’re thrilled to hear that you had such a positive experience with Dr Kasparis and the team. Our goal is to provide both exceptional care and value for money, and it's fantastic to know that you found our services to be both friendly and competitively priced.
Your recommendation means a lot to us, and we look forward to continuing to support your healthcare needs in the future.
Thank you once again for your kind words.
I’ve been to Midlands Health Clinic for…dermatology, therapy most recently curing my skin condition.
I’ve been to Midlands Health Clinic for 3 separate health problems and each time I’ve received the best care, treatment and advice from the best health care professionals. The NHS could learn a lot from how these Dr’s work, actually listen to your problems and provide the best solutions in how to help your health for the long term.
I couldn’t recommend them enough.
July 15, 2024
Unprompted review
Reply from Midland Health
Thank you so much for your kind words and for taking the time to share your experience with Midlands Health.
We are delighted to hear that you have consistently received excellent care and treatment across your visits. Our team is dedicated to providing personalised and attentive service, and it is rewarding to know that our efforts have made a positive impact on your health.
Your feedback is greatly appreciated and serves as a great motivation for us to continue delivering the highest standards of care. We’re grateful for your recommendation and look forward to supporting your health needs in the future.
Thank you once again for your trust and support.
Really poor customer service
Really poor customer service - expensive, no follow up, and receptionists trying to advise on medical points, very worrying.
July 16, 2024
Unprompted review
Reply from Midland Health
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us did not meet your expectations.
We take concerns about customer service very seriously and are committed to improving our standards. It’s concerning to hear that you found our service to be expensive and lacking in follow-up. We aim to provide clear and effective communication, and we apologise if this was not your experience.
Regarding your comments about the receptionists, we want to assure you that they are trained to assist with administrative matters and to direct medical queries to the appropriate professionals. we will address your concerns with our team to ensure that all our staff adhere to the highest standards of service.
If you would like to discuss this further or provide additional details, please do not hesitate to contact us directly. Your feedback is invaluable as we strive to enhance our service.
Thank you for bringing these issues to our attention.
The Midland Health Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.