Easy to find what I wanted on the website, which provided full details of the item. Excellent delivery - arrived next day. Only one minor point: in the order system I was not offered any choice of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are a Large Medical practice and have used Midmeds for 9 + years now , It is our go to one stop supplier for everything . Medical equipment big and small , clinic supplies ,... See more
Company replied
Great company Mid Meds always deliver on time and we know that the correct items will arrive well packaged at a reasonable price, usually cheaper than competitors. Any issues are sorted straight awa... See more
Company replied
ordered disposable clinic curtains - arrived on time, well packaged. Curtains OK - quit deep folds and so do not slide as well on tails and do not open out as far as previous curtains. Also at end d... See more
Company replied
Company details
- Medical Supply Store
- Diabetes Equipment Supplier
- Hospital Equipment and Supplies Store
- Medical Equipment Supplier
- Pharmaceutical Products Wholesaler
- Surgical Supply Store
About MidMeds
Written by the company
Helping to reduce pressure in practice
UK-Based Medical Suppliers
Since 2005, MidMeds have specialised in supplying medical equipment and supplies to healthcare professionals and private consumers.
Our mission is to offer customers an exceptionally effortless and professional service, aiming to provide an extensive selection of quality products with expert and impartial advice.
MidMeds offer a complete solution for GP Practices around the UK from Test & Calibration to Urinalysis to Zoladex©
Customers of all kind use MidMeds, from primary care practices, NHS hospitals, private hospitals, doctors, surgeries, out of hours hubs, independent midwives, nurses, small businesses, and the public.
MidMeds strive to deliver:
✔ Excellent Customer Service
✔ Competitive Pricing
✔ First in Product Quality
As one of the UK's best-loved brands in the medical world, MidMeds is just a click or a phone call away!
Visit Website
Blood Pressure
Medical Fridges
Medical Furniture
Gloves
Infection Control
Paper Products
Gynae Speculum
Pharmaceuticals
Midwifery Products
New Build & Refurbs
Contact Us
Contact info
Stag House, Suite 2, 3rd Floor North, Old London Road, SG13 7LA, Hertford, United Kingdom
- 01992 893 398
- info@midmeds.co.uk
- midmeds.co.uk
4.7
Excellent
256 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick turnaround
Quick turnaround of the order & delivery of the kit when our regular supplier couldn't meet the deadline.
November 15, 2023
Reply from MidMeds
Thank you for sharing your feedback, we really appreciate it! :)
Reply from MidMeds
Wow! Thanks for your feedback, we really appreciate it 😊
Read small print very carefully!
Didn’t make it absolutely clear ‘next day delivery’ didn’t apply to weekends, therefore paid extra for delivery but didn’t arrive till ‘normal’ delivery tariff.
November 6, 2023
Reply from MidMeds
Thank you for your feedback and we're really sorry your item didn't arrive next day. We have recently changed carriers and have experienced a few teething issues. Our Customer Service Manager has issued a refund to you as an apology. Kind regards, Emma
want to say a huge thank you to Tina as…
want to say a huge thank you to Tina as she has helped me immensely in a difficult time in my life just a wonderful lady and big help to me, i would highly recommend midmeds to you.
November 6, 2023
Reply from MidMeds
Thank you for sharing your feedback! I'll pass on your comments to Tina, who I'm sure will be delighted :) ~Emma
Always a fast and efficient service
November 6, 2023
Reply from MidMeds
Thank you for your feedback, we really appreciate it! :)
Website states in stock but actually isnt.
Ordered something on Friday from this company specifically because it said it was in stock and had 2-5 day delivery time. Come to Monday (today) morning and I get email saying it is not in stock and no eta from the manufacturer. Yeah very helpful. Not Impressed at all. Why is it in stock on the website and not actually in stock.
Edit: this is not an issue with delivery method. It is an issue with your website, why say it’s in stock when it’s actually not, this is what I have an issue with.
July 17, 2023
Unprompted review
Reply from MidMeds
Thank you for taking the time to write a review and we'd like to address your concerns.
Our website states “In Stock” for items which are in stock and "delivery typically within x working days" depending on lead time. In this specific instance, it meant the item can typically take 2 to 5 working days (these do not include weekends or bank holidays) and we're sorry this wasn't clear.
As you placed the order Friday evening, we unfortunately didn't see the order until Monday morning at which point we found out the item has been discontinued and contacted you immediately.
Finally, we understand you selected Next Day Delivery at checkout which may have added to the confusion, so thank to your feedback, we are looking into amending the notice which currently states that orders must be placed by 3pm and possibly disabling it for out of stock products to avoid possible confusion for others.
We're very sorry about your experience on this occasion and I understand that a refund has been processed for you.
Friendly and helpful company
Friendly and helpful company, very efficient and good quality products. They have helped with many of my medical needs as a severely disabled person.
July 3, 2023
Unprompted review
Reply from MidMeds
Thank you for taking the time to write us a review and for your kind words - we're pleased to be of service 😊
Fraudulent Business
Fraudulent Business
They took an order for an item showing in stock on their website, after close to two weeks and the item not being delivered I made contact.
Their response was that the item is not in stock and there is not date on when it will be... nothing more.
They know that this item is not available to deliver yet still advertise it as in stock on their website, even after telling me it won't be available.
Following my email to them informing them to refund my money, I get a call from their sales team threatening me and claiming that they can provide the item and they are professional. In my experience, no company which is professional threatens its clients.
AVOID AT ALL COSTS
June 27, 2023
Unprompted review
Reply from MidMeds
Thank you for taking the time to write us a review and we’d like to address your concerns.
Firstly, we’re sorry that you understood “delivered from manufacturer” to mean that it was in stock and available – we have since requested an update to the text to include “please allow longer lead times” to help others who may misunderstand the stock status. During this process, we have also found out from the manufacturer that the item is discontinued and have updated our website as such.
Secondly, we have been operating and supplying the NHS and members of the public since 2005 and are certainly not a fraudulent business.
Finally, we understand that your refund was processed during the call and to reiterate, we are very sorry about your experience on this occasion and we will be listening to the call and investigate accordingly.
Excellent help and service
Excellent help and service super quick delivery,good prices certainly recommended thank you and regards
December 8, 2022
Unprompted review
Reply from MidMeds
Thank you so much for your review! We really appreciate the feedback :)
EXCELLENT
EXCELLENT , I have used MIDMEDS for over 6 years now and with a Practice of over 20,000 patients having a good supplier is important , It is our one stop shop for everything from room supplies , equipment , Calibration and PAT testing , Pharmaceutical supplies . The Staff are always helpful and nothing is any trouble , delivery fast and efficient well packed and never a problem . I never feel the need to go anywhere else and would go as far as saying MIDMEDS is part of OUR TEAM ...
April 21, 2022
Unprompted review
A* Customer service, professional, quick and easy
I have been using this company for a few years and the service is outstanding. The support and customer relations I receive from Tina is A*. Delivery is quick and easy and it is a pleasure to deal with such a helpful company. Tina is an asset to MidMeds.
March 16, 2022
Unprompted review
I cannot recommend MidMeds highly…
I cannot recommend MidMeds highly enough. Switching our business to them in 2021 has made a huge difference to the practice. The staff are friendly and will help with any query, the products arrive quickly and the paperwork is clear and accurate. Thank you.
January 12, 2022
Unprompted review
Terrible company
Terrible company, I purchased an item from them and never recieved it, I have tried to contact them via email and the contact form on their website but recieve no response. Awful, definitely don't purchase anything from them!
May 12, 2021
Unprompted review
Reply from MidMeds
Hi Tom, thanks for the feedback!
Fast replies
Katie has been very helpful in getting my out of stock order to me and has offered nothing but polite and quick customer support. With a discount on my order for my troubles, the customer support made up for any miscommunication initially.
September 14, 2018
Unprompted review
Reply from MidMeds
Hi Alex, glad to hear Katie was able to resolve the issue with your order. Thanks for updating your feedback, much appreciated!
Amazing customer service!
November 9, 2017
Unprompted review
Reply from MidMeds
Thanks for the great feedback Kathy!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.