Michael came out to look at our printer today and was absolutely brilliant from start to finish. He was friendly, polite, and really easy to chat to, which made the whole process a lot more pleasant... See more
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Review summary
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MID provide a great, friendly and professional service, from taking your call to dealing with your request. We had some technical issues before MID could complete what we required. Stephen was really... See more
Company replied
Keith came out to look over our printer and a couple of little issues. He checked everything, cleaned and sorted out the issues. He was very pleasant, worked with us to sort any issues we had and done... See more
Company replied
Michael was extremely amazing, he took time to check everything. He was patient and very understanding. He made sure everything were working before he left. He communicated well by explaining what h... See more
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Company details
Written by the company
MiD Solutions 4 Documents Ltd. provides Managed Print Services to businesses throughout the country. The team has decades of combined experience providing products and service to businesses and the public sector. Growing out of a giant in the print technology industry, MiD was established as a separate company in 2012, retaining its status a main dealer for Toshiba and Sharp multifunction printers. MiD has access to their entire range of devices, as well as commercial desktops, plotters, large format printers, and digital signage and touchscreens from a range of other suppliers including Epson, HP, Lexmark, NEC, and OKI, offering flexible and tailored solutions for each individual organisation. No matter the size or industry, MiD identifies the appropriate devices and services for each organisation, based on their current and future requirements, taking into consideration key factors, such as: number of employees, amount of available office space, and required features.
Contact info
United Kingdom
- mids4d.co.uk
4.9
Excellent
456 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Keith came to fix our photocopy machine…
Keith came to fix our photocopy machine today, he was friendly and efficient. Highly recommend
September 3, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith was very professional and kind
Keith was very professional and kind
He took his time to install everything and explain how to use the machine
Must say he was very knowledgeable
September 3, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Scanning issue
Micheal came and fixed a scanning issue, and also showed me for next time if it happens again. Very chatty and thorough with his work.
September 2, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
PUUC Architecture
Keith serviced our printer and has been extremely helpful each time he has visited.
August 27, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith was absolutely fantastic
Keith was absolutely fantastic! He not only assisted with the cleaning of our machine but also took the time to show me how to get the best performance out of our printer. His patience, attention to detail, and meticulous work ethic were greatly appreciated. Thank you, Keith!
August 21, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Great friendly support
August 20, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Printer Experience
Keith our engineer was great in diagnosing potential issues with our printer👍
August 19, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keif was very efficient and friendly!
Keif was very efficient and friendly!
August 18, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Great service
Michael was efficient and friendly and got the machine working again quickly
August 15, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
The Guy from mid solutions was very…
The Guy from mid solutions was very helpful, sorted out the problem straight away and stayed on the phone to make sure everything was working, very pleasant, nothing was to much for him. many thanks
August 14, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Great service we love our engineer
August 12, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
First rate technical support
First rate technical support - timely, friendly and efficient!
August 6, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Brilliant customer service as always…
Brilliant customer service as always from Keith.
August 1, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael Jones-Michael came out to,fix…
Michael Jones-Michael came out to fix the printer in our office and was of great help. The printer broke on the Tuesday at 5pm and Michael got to us on the Wednesday at 3pm and fixed the issue in no time. Would give 6* if I could.
July 30, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was friendly but professional…
Michael was friendly but professional at Empathy Northwest CIC
July 30, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was very friendly
Michael was very friendly, polite and efficient and helped us all to understand how to use our new printer
July 30, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Mike is very knowledgeable and does a…
Mike is very knowledgeable and does a great job
Much appreciated
July 24, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Excellent Service
July 24, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith was Fantastic and sorted the…
Keith was Fantastic and sorted the printer it’s now like new
July 24, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
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