H & M Hennes & Mauritz Reviews 138

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Such a shame, I bought a rug and it was infested with carpet beetles and H&M are not willing to refund me! Be careful, gorgeous rug and the infestation isn’t their fault but not refunding me once I se... See more

Rated 1 out of 5 stars

Please please realize they are destroying the hole ekosystem in town to town all over the World. In production countries the water by letting out poison/colour after colouring process etc. In Africa t... See more

Rated 3 out of 5 stars

I love what they have, but why do women enjoy all those luxurious silks while men have like mere 10% silk blends? Men love silks too, as undershirts of course. Also, H&M seems to hate V-necks. I woul... See more

Rated 1 out of 5 stars

absolute trash clothing, bought 3 t-shirts and i have little black threads all over my bed and everywhere else in my room, its all over my body even after 2 washes in washing machine not to mention th... See more

1.4

Bad

TrustScore 1.5 out of 5

138 reviews

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Rated 1 out of 5 stars

absolute trash clothing, tiny fabric threads all over my room, body and in my nose!!!

absolute trash clothing, bought 3 t-shirts and i have little black threads all over my bed and everywhere else in my room, its all over my body even after 2 washes in washing machine not to mention that i have a full nose of black threads. how can u sell this? this is literally health hazard breathing this must be cancerous as phucc. HM NEVER AGAIN

July 29, 2019
Unprompted review
Rated 1 out of 5 stars

Called customer services twice today!!

Called customer services twice today to see if they had the hulk smash gloves in stock. The first guy to spoke to cut me off when he put me on hold. The lady I spoke to after mentioning I was cut off she put me on hold again to speak to the Solihull branch it was taking so long to get a response I hung up. Really annoying I don't understand why it took so long to get a reply to a simple question.

April 28, 2018
Unprompted review
Rated 5 out of 5 stars

My favourite shop

My favourite shop , love the clothes I buy, and the online side is very good, very quick, got seven pairs of jeans from them, good quality for the price, and the staff at my Oxford store (clarenden) were very polite and helpful. I will buy from them again, the two ladies working in the kids dept were very helpful

March 30, 2018
Unprompted review
Rated 5 out of 5 stars

My favourite store

My favourite store. I love their clothing, it is such good quality. Good customer service and great prices.

October 30, 2017
Unprompted review
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