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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, most reviewers were unhappy with their experience overall. Many customers reported that products, such as earbuds and headphones, stopped working or broke within a few months of purchase, often citing issues like one earbud failing to charge or hardware breaking. Reviewers also frequently experienced poor customer service, characterized by a lack of response, automated replies, and unhelpful interactions, making it difficult to resolve product issues. Furthermore, many people were dissatisfied with the company's refund policy, stating that refunds were not offered even for faulty items, leading to frustration and financial loss. Conversely, a small portion of people felt satisfied with the product quality, praising the sound, battery life, and comfort of some earbuds and headphones, and even recommending certain products for their performance and durability.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing significant... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction,... See more

Refund

Clients share negative opinions on refund experiences, with many reporting that companies refuse or ignore... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting that representatives stop... See more

Customer service

Consumers find customer service to be negative, with many reporting that support responses sound AI-generated... See more

Reviews shaping this summary

Rated 2 out of 5 stars

These earbuds worked really well for the first 2 months however. If using an direct sunlight they can cut out, increase/decrease volume or completely shut down. Very annoying while running a half mara... See more

Rated 3 out of 5 stars

When I tried the Sonictrek QuietMix headphones, the noise cancelling worked decently in my office. However, after two hours, the ear cushions felt a bit warm. Sound quality is fine for calls and music... See more

Rated 3 out of 5 stars

When I used the Sonictrek sleep buds, they were very comfortable for side sleeping. I barely felt them in my ears. The audio is more suited to soft sounds than music, but they did help me relax at nig... See more

Rated 3 out of 5 stars

The Mifo O5 Wireless Earphones have good sound and battery life, but the touch controls take time to get used to.


Company details

  1. Electronics & Technology

Information provided by various external sources

mifo manufactures and sells high end audio accessories including the award winning O5 True Wireless earbuds with charging case


Contact info

2.2

Poor

TrustScore 2 out of 5

476 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I am jack and I am order my dream…

I am jack and I am order my dream Dashtek argus wifi dual camera along with the memory card. They hit so well and all recording challenging they fill well. The lens quality is amazing. They record everything is so well every moment. I record the my cousin brother wedding. The argus camera help me to record best memory.

December 3, 2024
Rated 5 out of 5 stars

The toaster is help me alot especially…

The toaster is help me alot especially in the morning. the heating element they use is amazing. The ceramic heating element is super and strong there's no harm for our health. The size is a very compact and the toaster is fit very well in the corner of my kitchen.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

This is best and perfect

This is best and perfect. i am very satisfied with them the coffee grinder is amazed. the price is very reasonable. the machine quality is super. i buy it for the coffee cafe. my all customers is very happy coffee powder as well.

December 3, 2024
Rated 4 out of 5 stars

After using one month then i am again…

After using one month then i am again here to share my personal experience with Mifo wireless bluetooth its best and latest edition, the quality is amazed. The charging timing is extremely good we easily spend 24 hours for the one time charging. I use it everytime for the calls or watching movies.

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Dont buy

Earbuds were defective from the start. It took 4 weeks for them to eventually sort out a return, i returned my earbuds and have been ignored by the company since. So i will have to go via bank for refund. I should have researched the company first as this seems the norm

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

The led light more enhance the look of…

The led light more enhance the look of the speakers they are best for me every week i arrange the small party in my house & the PS Mega Series more special my day. The vibrant LED lights, powerful sound, and Karaoke feature, it creates the perfect party atmosphere.

December 1, 2024
Rated 4 out of 5 stars

I am very happy because i get my under…

I am very happy because i get my under the 48 hours the packing of my trimmer kit is really good. All manual they provide how to use, how to fix minor blades as well they provide a tiny brush for the cleaning. I love how efficient it is for quick trims and how comfortable it is in hand.

November 5, 2024
Rated 5 out of 5 stars

They allowing for a customized drying…

They allowing for a customized drying experience. It effectively protects hair from damage while delivering professional-grade results. The Tanami proluxe professional blow dryer offers excellent service with its digital temperature control

November 17, 2024
Rated 4 out of 5 stars

Mifo Aus take responsibility of the…

Mifo Aus take responsibility of the products. When I received my parcel and packaging is damage and headphone is also damage. Immediately I call the customer care & share the images they take responsibility and guide me regarding the return policy after 3 months I received my cash back.

November 12, 2024
Rated 5 out of 5 stars

I am from NewZealand and I order Mifo…

I am from NewZealand and I order Mifo 05 for my personal use. They provide me maximum discounts as well the quality of the product is best. The quality of case cover is a amazing. The finishing is super. Definitely I pay a huge amount for this but the quality and sound justify it.

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Attempted to cancel my order immediately after ordering but 2 hrs later received shipping advice.
I wish I'd seen the Consumer Affairs warning and the multiple complaints about this company sooner.
Very polite emails from Mifo but 'too bad, I'm sure you'll like the product'.
Assured me they'd assist with refund process - nothing forthcoming.
Refunds webpage has a lot of words but no actual substance for how to do it.
Says return to a store, but they have no stores.
Offers an email address to send complaints but it doesn't exist.
No longer answering emails.
Do yourself a favour and shop somewhere else.

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

Mifo scam company

Update 19/12/2024
Received my headphones. Nice build and they work really well.

I ordered some headphones for $189.00. Did not get an order confirmation. I’ve chasing this order for 9 days now. Just read that consumer affairs in Victoria is warning consumers to not buy from this company because they do not deliver the orders. Seems like it’s a scam company. I’ve been scammed.

Consumer Affairs Victoria Government
Mifo Australia - Public warning
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Date22 May 2024CategoryNews alertsPublic warnings
Consumer Affairs Victoria’s Director Nicole Rich has issued a warning to consumers about an online electronics supplier which has been the subject of numerous complaints.

Smartware Pty Ltd (ACN 634 806 821), trading as Mifo Australia, sells electronic goods including earbuds, headphones and speakers online through their website, mifo

Mifo Australia describes itself as a ‘global seller of high-end devices for active lifestyles’, but Consumer Affairs Victoria has received over 60 complaints about the business in the last two financial years alleging that Mifo Australia:

accepted payment for products but failed to provide them in a reasonable time, or at all;
failed to provide refunds or remedies when consumers found the products defective or of poor-quality; and
didn't honour extended warranties.
Consumer regulators in other states and territories have also received over 100 consumer complaints and the business has very poor consumer reviews on review websites such as product review and trust-pilot.

Rich is urging consumers to be wary before purchasing Mifo Australia’s products.

‘Consumers should always consider carefully who they buy products from,’ Rich said.

‘Online purchases can be very convenient, but unfortunately it can also be hard for consumers to tell if an online retailer is going to be trustworthy or not.’

‘While consumers have rights under the Australian Consumer Law relating to refunds, returns and warranties, buying from a reputable business can help ensure that you’re able to exercise them if there’s a problem.’

If you haven’t received an item you purchased from Mifo, contact your bank or card provider. Depending on how you paid, you may be able to arrange a chargeback or raise a dispute with your online payment provider.

You can also contact us for further information or help with Mifo Australia.

Consumer Affairs Victoria

Just found out Mifo is not in China but in India. An email just received stated that Vikas Yadav has my goods. They are in India. Interesting. Let’s see what happens.

Location: Mifo India is located at B-401, Polaris Business Park Off Marol Maroshi Road, Andheri East, Mumbai, Maharashtra 400059
Products: Mifo sells wireless earbuds, headphones, and speakers
Got an email stating my good s are being transported by Vikas

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Beware

Beware! Do not purchase from this site. Purchased items from site and never received any confirmation of order or shipping/delivery confirmation, logged in to my account on website and my order had "disappeared". Tried contacting company several times, received one response asking for my order details and then no further communication.

November 25, 2024
Unprompted review
Rated 1 out of 5 stars

Stolen Refund

I accidently ordered 2 items. I imediatly contacted them before the shipped out. Promised me a refund and said it takes 5 working days. Doesn't answer emails. Still waiting. Only good thing I got my product quickly and it works. They stole my money.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered on 22 Oct 2024 - still no delivery on 5 December

I placed my order on 22 October 2024 - 2 x Mifo 05 & 1 x sports - no delivery by 31 October - follow up email finally responded to on 8 November - I am told that sports model no longer available. Within 24 hours I nominate to substitute for 3rd set of Mifo 05 ask for refund in extra price paid for sports - told on 12 November that I would be sent tracking link. I send follow up emails on 24 & 28 November - as at time of writing (5 December) still no delivery & response - VERY VERY VERY POOR CUSTOMER SERVICE!!!

December 5, 2024
Unprompted review

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