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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, most reviewers were unhappy with their experience overall. Many customers reported that products, such as earbuds and headphones, stopped working or broke within a few months of purchase, often citing issues like one earbud failing to charge or hardware breaking. Reviewers also frequently experienced poor customer service, characterized by a lack of response, automated replies, and unhelpful interactions, making it difficult to resolve product issues. Furthermore, many people were dissatisfied with the company's refund policy, stating that refunds were not offered even for faulty items, leading to frustration and financial loss. Conversely, a small portion of people felt satisfied with the product quality, praising the sound, battery life, and comfort of some earbuds and headphones, and even recommending certain products for their performance and durability.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing significant... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction,... See more

Refund

Clients share negative opinions on refund experiences, with many reporting that companies refuse or ignore... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting that representatives stop... See more

Customer service

Consumers find customer service to be negative, with many reporting that support responses sound AI-generated... See more

Reviews shaping this summary

Rated 2 out of 5 stars

These earbuds worked really well for the first 2 months however. If using an direct sunlight they can cut out, increase/decrease volume or completely shut down. Very annoying while running a half mara... See more

Rated 3 out of 5 stars

When I tried the Sonictrek QuietMix headphones, the noise cancelling worked decently in my office. However, after two hours, the ear cushions felt a bit warm. Sound quality is fine for calls and music... See more

Rated 3 out of 5 stars

When I used the Sonictrek sleep buds, they were very comfortable for side sleeping. I barely felt them in my ears. The audio is more suited to soft sounds than music, but they did help me relax at nig... See more

Rated 3 out of 5 stars

The Mifo O5 Wireless Earphones have good sound and battery life, but the touch controls take time to get used to.


Company details

  1. Electronics & Technology

Information provided by various external sources

mifo manufactures and sells high end audio accessories including the award winning O5 True Wireless earbuds with charging case


Contact info

2.2

Poor

TrustScore 2 out of 5

476 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dodgiest company i've ever delt with

Dodgiest company i've ever delt with. Avoid at all costs. The earphones are terrible quality. Any positive reviews here i'd guarentee are fake. They were super responsive before the sale. Post sale they said I could return the earphones to get a refund. I returned them, and now they are completely ignoring me without a refund. They should be shut down.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great sound comfy fit

Great sound comfy fit. These are simple to use with clear sound and a comfy fit. Even when running in the rain, they stayed in place and delivered.

May 17, 2025
Unprompted review
Rated 4 out of 5 stars

I settled for the Mifo 07 over Bose and…

I settled for the Mifo 07 over Bose and am so impressed with these buds, 100 bucks cheaper than Bose, no Star Trek look and no protruding buttons just a nice tap. The packaging is very impressive and the charging pod is class with a nice feel of substance to it. The way the buds feel in your ears is like magic! Then the sound, magical! I have them in all the time and the battery life is spot on, I ride my bike to work and they are the best ever! Finally no more wires and weak battery charge. And from a new company, Mifo will be one of the best out there. Quality and value for money

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

I to wish i could give no stars for…

I to wish i could give no stars for this company. The worst business known and the worst product provided. it was broken and screeched at me after 5 minutes and wouldn't stop. When i finally got hold of them they asked me to send it back to a different address and then then lost my return and refuses to provide me a refund. The customer service turn around email is about 1 monh and then denial that they even sold me earbuds. Terrible terrible terrible

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudsters. Do not part with your money; you will not get a working product or a refund.

I would provide zero stars if I could. I bought earbuds based on a rave review in an online magazine. Clearly that was bullshit. Within less than two weeks of purchase, the earbuds stopped working. I asked for customer support, which just provided a set of instructions that clearly didn't apply to the product I'd ordered. I said so, and they offered me a replacement if I'd return the item. We went round in circles for a week with me preferring customer support that would rectify the issue, or a refund. All they could offer was for me to print out a packing label myself, and then parcel up the earbuds to send back to them at my own expense. And they gave no sense of a timeframe for when I'd receive a replacement. This is clearly a scam and I'm hacked off that I've basically been defrauded.

May 27, 2025
Unprompted review
Rated 2 out of 5 stars

Terrible earbuds

Terrible earbuds. The charge does not last and most times when I charge it shows fully charged and when I go to listen it gives me a message please charge before use! So frutrating! never recommend this product! I bought a pair for my son and he threw it in the bin after a year!

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

The WORST shopping experience I have…

The WORST shopping experience I have ever had in my life!! The absolute worst!
After 6 emails where I clearly identified that I want to cancel my other as I didn’t want to wait 2weeks for the item, as I needed it for a camping trip! So, after 6emails over two weeks, (while I was on holiday too) in each email I was very clear and they continued to try to entice me with a free item, and I CLEARLY declined 6x times, I receive the email this morning that they are shipping the order!!!! I am furious!!! Absolutely furious!!! I have never dealt with something like this in my life!

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

Not to be trusted.

Earbuds did not work, so I sent them back but dealing with the company has been difficult. There is an ACCC warning about this company. It has been more than a month since I returned them and no refund. Think this company is either poorly run or dishonest. NOT TO BE TRUSTED.

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Scammed

No communication, no replies to emails, no product. I’m down $129. I thought I did the right thing checking reviews etc, but got scammed. Do not even bother with buying anything from this company

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

I would rate less than 1

I would rate less than 1 - bought the 05 Plus Gen 03 earbuds, they were so crap, with the most appalling sound quality. I had accepted the fact that I would have to lose 20% due to "restock fees" - they had replied to me that they would issue a refund, that I would need to provide a photo with tracking details. I did all of that, a month later, haven't heard from them. I guess I should accept i'm going to lose it all, and they can resell the product I just returned.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Would not deliver, refused to refund

Paid for earbuds, Mifo didn't send them & ignored all my emails. Once I'd lodged a dispute with Zip, Mifo said they'd only issue a refund if I withdrew my dispute (because you can't lodge a 2nd one even when they never refund you ). Mifo "did not accept liability", but thankfully Zip & Visa came through & refunded my money. Nothing but a scam company, leeches.

January 8, 2025
Unprompted review
Rated 2 out of 5 stars

Purchased the smart watch

Purchased the smart watch. Worked so well until after two weeks it ran flat and just never charged again. Even had it charging over night and nothing. The more annoying part is their customer service they don’t get back to you. It’s been 3 weeks since I left two emails with no reply. I’d like to call but there is no contact.

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

Buyers beware

There is a Victorian consumer affairs alert against this company. Buyers beware as I got caught to a scam I didn’t realise. Look up online before purchasing.

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

Safe return of goods but MIFO is ghosting me

MIFO explained how to return my my waterproof headphones for a full refund. I sent them to the address requested - undamaged and still wrapped in their delivery plastic back in January. I was guaranteed a full refund within 14 days. I have followed up with numerous emails, the response from MIFO has always been the same - Thanks for your patience, we are working on it. They have acknowledged they have received my returned goods, but are now refusing to confirm a date for the refund. They have stopped answering my emails over the last 10 days. DO NOT BUY FROM MIFO.

January 7, 2025
Unprompted review

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